Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD: Installed new Hard Drive on PC

12 Sep 2013   #1
ITsavvy

Windows 7 Professional x64
 
 
BSOD: Installed new Hard Drive on PC

Hello,

I had a use who had a hard drive failure a week ago, so I sent him one with the same OS installed on it from our HQ. However, he has already had a BSOD on it. Can you please analyze it so I can get him fixed up? Thanks in advance for your help! Zip file is attached.


My System SpecsSystem Spec
.
12 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Apparently the BSOD is caused by Broadcom NetXtreme Gigabit Ethernet driver.
Code:
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa80049df050 00000000 fffff80002eda200-fffffa8005fe9220 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\b57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for b57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for b57nd60a.sys
 \Driver\b57nd60a    nt!PopSystemIrpCompletion
            Args: 00016600 00000000 00000006 00000005
And the driver is old.
Code:
fffff880`04c00000 fffff880`04c6c000   b57nd60a T (no symbols)           
    Loaded symbol image file: b57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\b57nd60a.sys
    Image name: b57nd60a.sys
    Timestamp:        Wed Aug 24 09:11:33 2011 (4E5472ED)
    CheckSum:         000723E8
    ImageSize:        0006C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Ethernet NIC Driver Downloads | Broadcom

Let us know the results.

* Is SonicWall NetExtender a must there? At least dont put it at startup.
My System SpecsSystem Spec
12 Sep 2013   #3
ITsavvy

Windows 7 Professional x64
 
 

Hello,

Thanks again for your analysis. I updated the driver and disabled the start up of SonicWall NetExtender; he must use it for VPN access but he can manually start it up if he needs it. I'll monitor him today and tomorrow and if not BSOD, we can consider this solved. Thanks!
My System SpecsSystem Spec
.

Reply

 BSOD: Installed new Hard Drive on PC




Thread Tools




Similar help and support threads
Thread Forum
BSOD -Remove any newly installed hard drives or hard drive controllers
At start up I am getting the blue screen which says "remove any newly installed hard drives or hard drive controllers" I did take out the hard drive and connected it to another computer using a sata to usb cable, but the drive was not recognized so I put the hard drive back. Now when I am...
BSOD Help and Support
Hard drive installed, shows in Drive Mngmnt, in Bios, but not in Comp.
I have a backup drive that we had used for for a while (WD 6000aak), previously in an external drive enclosure. I connected it today via USB to find that the computer has the driver installed, the drive appears in the Devices list, but it does not show in My Computer. In "Disk Management" the...
Hardware & Devices
Installed a 3Gb hard drive
Windows does not see it. Running Windows 7 64 Ultimate. I have 16Gb's of memory onboard. What do I need to do to get it up and running?
Hardware & Devices
How do I get my newly installed Hard Drive (1TB) with Win 7 installed
to boot up. Here's my issue I have a HP Desk top w/ a standard 320 GB hard Drive. I bought a new Hard drive (1 TB Western Digital) so that I could move everything to the new one and use the old one as storage. I had trouble even formatting the new drive but eventually got it and successfully...
Backup and Restore
New Hard Drive Installed
I just installed a new SATA HD. In Disk Management it shows Unallocated. What do I need to do to get it going. Thanks,
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:20.
Twitter Facebook Google+