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Windows 7: BSOD after win update including MS office and security updates

18 Sep 2013   #11

Win7 Home Premium SP1 64bit

ok guys, couple things here firstly @ICit2lol the file he is talking about is ISOMounter (notice the er on the end) ISOMount (without the er) has TONS of results im sure the ISOMount(er) is correct here but its something that applies to a regular program i use almost daily. Also, i did a system restore, found ONe bug in malwarebytes, and removed it Uninstalled AVG later this week (friday night) ill run the stress tests on the machine but to date, like right now, this is what GOOD is happening Links open quicker (MUCH QUICKER) even from emails system hasnt gone into BSOD in the last 36 hours of restarts So far things look good from here. Ill report more Saturday afternoon when stress tests are done oh yea one more thing i was able to cause the machine to go into BSOD simply by trying to open a DOCX file with Microsoft Word Starter last night is was able to open that same file and program and no issues took place

My System SpecsSystem Spec
18 Sep 2013   #12

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Sorry antifm but I saw IsoMount in post #7 and took it to be that

A couple you might try if MBAM found a bit of malware are these two won't take long to do

download from bleeping computer
My System SpecsSystem Spec
20 Sep 2013   #13

Win7 Home Premium SP1 64bit

ok so a strange occurance this morning when starting up the laptop
i have this machine setup with TWO account logins.
One was a test at something a long time ago. It never worked so i dont use it
That one (test account lets say, and test account has no password) has very minimal access to items and limited items installed under it.

The other account (main account called "liqid" ) has admin level access and everything is installed under that one.

So i started the laptop this morning,
clicked the appropriate USER account icon to log into
entered the password for it (because this one has a password)
and walked away
when i came back and hour later, i noticed the ALTERNATE (test account) desktop was loaded

with a balloon message at the bottom telling me that for some reason, windows could not log into
my usual account settings bla bla, try restarting / trying later, and so on
It also says to check the windows event logs for details

Ok so i tried again - log into the admin account
and same deal. it automatically goes into the test account settings.
Alright then - lets look at the windows EVENT logs

..... i see no errors.....
actually thats not totally true
There is a couple errors but not related to this

Error 1 -The AVGIDSAgent service terminated with service-specific error %%-536953637
(This is an AVG related issue and i uninstalled AVG the other day)

Error 2 - The McAfee Site Advisor Service service failed to start due to the follow error: The System cannot find the file specified
(DUH! i dont know why McAfee is on my machine because i never want that garbage installed)

Error 3 - The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error:
The service cannot be started. because it is disabled or because it has no enable devices associated to it.
(im not sure what that is all about)

Now it seems for some reason that AVG never fully removed itself? i dont know why,
So now im trying a full shutdown and restart to see if i can get into the "liqid" admin level account to remove this (AGAIN) because i just tried it otherwise, and the system wont let me remove it via control panel because "other users are logged into this machine.

the strange thing is that i know for sure i uninstalled AVG a few days ago
My System SpecsSystem Spec

20 Sep 2013   #14

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

AVG is nicely present there:
 Start Menu\Programs\AVG    Public:Start Menu\Programs\AVG    Public

avgidsdriver    AVGIDSDriver    c:\windows\system32\drivers\avgidsdrivera.sys    File System Driver    No    System    Stopped    OK    Normal    No    No
avgidsha    AVGIDSHA    c:\windows\system32\drivers\avgidsha.sys    File System Driver    Yes    Boot    Running    OK    Normal    No    Yes
avgldx64    AVG AVI Loader Driver    c:\windows\system32\drivers\avgldx64.sys    File System Driver    No    System    Stopped    OK    Normal    No    No
avgloga    AVG Logging Driver    c:\windows\system32\drivers\avgloga.sys    File System Driver    Yes    Boot    Running    OK    Normal    No    Yes
avgmfx64    AVG Mini-Filter Resident Anti-Virus Shield    c:\windows\system32\drivers\avgmfx64.sys    File System Driver    Yes    Boot    Running    OK    Normal    No    Yes
avgrkx64    AVG Anti-Rootkit Driver    c:\windows\system32\drivers\avgrkx64.sys    File System Driver    Yes    Boot    Running    OK    Normal    No    Yes
avgtdia    AVG TDI Driver    c:\windows\system32\drivers\avgtdia.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
avgtp    avgtp    \??\c:\windows\system32\drivers\avgtpx64.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
And McAfee ....
Start Menu\Programs\McAfee Family Protection    Public:Start Menu\Programs\McAfee Family Protection    Public
Told about the ISO Mounter earlier.

Lots of garbage there. You need to clean them up. Better do it all in a single go.

IMHO you should try this .....

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
20 Sep 2013   #15

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Have to agree with Arc mate this is just not going anywhere.
My System SpecsSystem Spec

 BSOD after win update including MS office and security updates

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