BSOD after switching antivirus


  1. Posts : 1
    windows 7 64-bit
       #1

    BSOD after switching antivirus


    Hey everyone my roommates laptop exploded with BSOD this past week and i cant pin point what it could be, he did have 2 antivirus programs at one point installed but i removed one of them but then the BSOD still kept happening. I included the zip files for you guys to look at and thanks for any input that could help solve this problem. lazertag7
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to Seven Forums,

    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Avast! can be a reason for bsods. Please remove it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
    ------------------------
    Upload a screenshot using:

    Test your Hard Drive(s) by running:

    ------------------------
    Test and Diagnose RAM Issues with Memtest86+:

       Tip

    • Pay close attention to Part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.


    BSOD BUGCHECK
    Code:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
    Machine Name:
    Kernel base = 0xfffff800`03610000 PsLoadedModuleList = 0xfffff800`038536d0
    Debug session time: Tue Sep 17 04:00:30.335 2013 (UTC + 6:00)
    System Uptime: 0 days 0:21:22.210
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    .....................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {403, fffff6800002ca78, a7e00001468da867, fffff6800002ba8a}
    
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
    
    Followup: MachineOwner
    ---------
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
    Machine Name:
    Kernel base = 0xfffff800`0361c000 PsLoadedModuleList = 0xfffff800`0385f6d0
    Debug session time: Tue Sep 17 02:42:44.005 2013 (UTC + 6:00)
    System Uptime: 0 days 0:46:08.879
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ..........................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000373ec18, fffff8802327eae0, 0}
    
    Probably caused by : memory_corruption ( nt!MiUnlinkPageFromBadList+38 )
    
    Followup: MachineOwner
    ---------
      My Computer


 

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