Solved Random reboots, once a day or two.

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nopk

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Hello..

Helping my mom out with her system. It has begun randomly rebooting itself while she's working on it. No warning boxes or anything pop up, just -flash- and you're at the BIOS splash screen and restarting.

Ive gone through and ensured her video drivers are up-to-date, that she's malware free and the like.. but the problem persists.

Any suggestions are very much appreciated..

SF tool results attached.

Thank you,

nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
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Hi nopk. You are having all stop 0x124 BSODs, which is supposed to be hardware error.

It appears that the computer is somehow old. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

You have one BIOS Update to apply. Get Version 2302 dated 2011.03.18 from http://www.asus.com/Motherboards/M4A785TM/#support_Download_30.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Let us know the results.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thanks for your reply.. The computer isnt old.. only about 2 years. I will go through all you've asked when I visit her again tomorrow. I did actually update her bios when troubleshooting the other day.. Im surprised its still out of date.

More info when I return, thanks again.

nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
So some more information.. and some more confusion..

The power supply calculator suggests I require a 200W supply (this is a seriously simple machine, no PCI cards at all, 4 gb mem, 1 7200 spin drive and integrated video) .. and Ive a 500W.

The BIOS update you suggest was already installed on the machine..

Ive been unable to run the stress tests as of yet due to the evolving problem..

The unit now BSODs with a x124 within 10-15 seconds of loading the desktop when booted in regular mode.

In safe mode, it will run for a couple hours, no problems (at which point I shut the machine down, so it might run forever in safe mode).

While in safe mode, I used MSCONFIG to disable all non-microsoft services and all startup items, as well as deleting the ATI display drivers I put on the other day..

Now when booting in normal mode I can get ~2-3 minutes of use out of it before the BSOD occurs again...

Im going to run memtest now, as at least it doesnt require a boot into windows..

Any other suggestions?

thanks,

nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
Oh, and after a couple hours in safe mode, I quickly rebooted and checked temperatures in the bios and the CPU was at 34c and the mobo around 44c ..
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
A stop 0x124 should be a hardware related BSOD, and a hardware related BSOD should behave in the same way irrespective of the mode of usage. So, let us search one more thing. Is it any device driver that is causing the issue there?

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip


Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
As I only have 2 minutes of runtime in normal mode before the BSOD, and some of that time is spent with the machine still getting itself settled so I can run things.. I suspect Im not going to be able to create a System Restore Point .. is this step simply for data protection or does Driver Verifier require it? Ive imaged the drive earlier today, so Im not concerned about the data.

Currently on Pass 3 of memtest, so it'll be a while before I can proceed.

thank you for your help..
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
So I wasnt able to create a restore point, the system would BSOD before it would complete. As Id already imaged the drive, I went for it anyways and started Driver Verifier.

As normal now, the system BSOD'd within a minute or two.

Ive attached the one DMP file that would have verifier running.

The system continues to be stable in Safe mode. MEMTEST completed 9 passes with no errors.

thanks,

nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
No Driver is causing the BSODs.

Now follow post #2 and let us know the test results. And is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

One more thing ..... from the next time, dont upload a stray dump. Post it following the Blue Screen of Death (BSOD) Posting Instructions only.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Arc,

Sorry to post the stray dump, but it is not possible to do anything else. I mentioned in a post above that I only get 2 minutes before each BSOD. This does not allow me enough time to run the SF tool to collect the data.. or Furmark or Prime95 or Speccy..

I tried to run Speccy and Furmark in Safe Mode and they dont work.. I will try the SF tool in safe mode next time.

Currently trying to run Prime95 in Safe mode.. but temperature monitors will not work in Safe Mode (Speedfan, CoreTemp) so we'll see how this goes..

Nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
Nopk, I have asked help from some hardware experts. I will be here to analyze the crash dumps if needed. Hopefully we all together will be able to solve your issue.

More help is on the way ... it will appear very shortly.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
BIOS is up to date (BIOS screen reports ver 2302, 2/28/11). BIOS has been reset to defaults. No motherboard utilities installed.

I just ran Prime95 for 2 hours *in safe mode* and had no errors, quickly rebooted and checked temperature in BIOS (probably 15 seconds after stopping Prime95) and CPU was at 47C.

Did a clean boot as instructed, BSOD'd within 30 seconds of loading desktop.

Ran SF tool *in safe mode*, attached.

thanks for your help,

nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
Ive a few spare hard drives kicking around.. So while I waited, I thought I'd throw a fresh OS install onto a new drive..

Made it about 5 minutes into the Win7 install before it 124 BSOD'd.

Fair bet its not a software problem now.. though seems odd to me it'll run in safe mode a-ok.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
Although generically an 0x124 error is supposed to be indicative of a hardware error the fact you can prime in safe mode is a bit weird

So i had a good go through your dumps and all the 0x124 errors break down to one of these specific error codes
DCACHEL1_EVICT_ERR (Proc 1 Bank 0)
DCACHEL1_SNOOP_ERR (Proc 1 Bank 0)
DCACHEL1_DRD_ERR (Proc 1 Bank 0)
DCACHEL1_DWR_ERR (Proc 1 Bank 0)

and as you can see they are all cpu level 1 cache read or write errors which given the number of dumps all pointing to the same thing would be a sign of a cpu fault but thats just my interpretation of it please dont rush out and buy a new cpu, i will ask some others to stop by and get their opinion/s
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Good enough, I suppose Im on the hunt for a CPU to slap into this Mobo..

thanks for your help.. will mark as solved when I put one in an confirm its fixed..

nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
i have just requested fresh eyes from other bsod team members so be sure to pop back before you part with any cash !

to any BSOD team, i cant run any !sysinfo commands on the dumps please can someone run cpuspeed/smbios and post back the results, just wanna check OC etc
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Alright, I'll hold off before hitting buy.. going to take a minute to sort through the compatibility list and whats still available for sale anyways :)

nopk
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
As far as CPU compatability, go to your motherboards download page for that particular motherboard. They will have a QVL list for ram and CPUs. It will list all CPU's compatible with your motherboard. I scaned the thread quickly, you did sat you set the bios to optimized defaults, I believe. If not, do that, set your ram to the manufacturers frequency, timings and voltage, set your sata controller to what it is right now and set the boot prder, save and exit. Please download and install CPUz, post screenshots (http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html) of the CPU tab, mainboard tab, memory tab and SPD tab. zin the SPD tab, if it shows blank, in the upper left corner ther will be a dropdown list of the dimm slots. Choose the next dimm slot. Also, tell us the make and model of the PSU as well as what CPU cooler you have. Also, when you installed the graphics driver did you uninstall the old drivers first?
 

My Computers My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Thanks to all the new folks coming in to help, quick note: System will *NOT* function for longer than 30-60 seconds in normal mode, simply BSODs. So any utilities that do NOT run properly in Safe Mode are a huge PITA here.

CPU-Z also does not run in safe mode, after many, many attempts I managed to get one screen with snipping tool and said screw it, so dug out the camera :)

Reset BIOS to defaults again, set clock and voltage to ram specs, left all timings to auto, as when I chose to set timing I ended up with a list of about 10 acronyms that I had no idea what was what. BIOS said it would set everything to SPD settings in the RAM..

http://www.valueram.com/datasheets/kvr1333d3n9_2g.pdf is the datasheet, if needed.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Home Premium 64 bit
Motherboard
Asus M4A785T-M
Graphics Card(s)
onboard
Antivirus
Security Essentials
Browser
Firefox
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