Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD while in the middle running multiple firefox windows.

20 Sep 2013   #1

Windows 7 Ultimate x64
BSOD while in the middle running multiple firefox windows.

Hello all, I'm a help desk analyst and I run one instance of IE with about 6 tabs open and one instance of Firefox with about 6 tabs open supporting end users. Each day or Every other day it seems like I get this same BSOD while in the middle of working in firefox / internet explorer. See below and please see my attached zipped file which has the gathered information pertaining to the BSOD crash.

Thanks in advance
Christopher White

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA8015A00000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800170E706
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

My System SpecsSystem Spec
21 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Are you allowed to remove Webroot Secure Anywhere software from your system?

Please perform a clean boot:
6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.
My System SpecsSystem Spec
21 Sep 2013   #3

Windows 7 Ultimate x64

Thank you for your response.
Yes, I am allowed to remove Webroot antivirus.... Do you think that is causing the problems? Should I use something else such as Trend micro titanium or Kaspersky?
My System SpecsSystem Spec

21 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

No..please use MSE for the time being.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

Have you performed the clean boot?
My System SpecsSystem Spec

 BSOD while in the middle running multiple firefox windows.

Thread Tools

Similar help and support threads
Thread Forum
BSOD while running firefox. Computer has been running terrible.
I was not able to get perfmon /report to work, so I only have the BSOD report.
BSOD Help and Support
BSOD Closing Firefox Windows Media Center running
Windows 7 Home 64 Bit Hope I've attached the correct info. on the BSOD I see this info about tcpip.sys: tcpip.sys tcpip.sys+5a31e fffff880`01610000 fffff880`01814000 0x00204000 0x4e001123 6/20/2011 11:33:55 PM ntoskrnl.exe ntoskrnl.exe+26ee0 fffff800`02c4a000 ...
BSOD Help and Support
Firefox loads in middle of display screen.
FF 3.5 worked correct. I updated to newer one and now all pages in FF load in the middle of the screen and I have to re-size the pages to fit my 40 in. screen ever time I go to another page. I haven't changed any settings yet but I have looked. Font size settings is the same in FF as it was...
Browsers & Mail
Middle mouse click no longer opens or closes new tabs in ie or firefox
All of a sudden I can no longer open or close new tabs using the middle mouse click (clicking the scroll wheel) it doesn work in ie or in firefox. Also seems like it doesn't work on the desktop or any other application. I have'nt installed new updates or new programs, I don't have any "mouse...
General Discussion
No longer able to middle mouse click for firefox?
I just installed updates and now I cant middle mouse click to open in new tab for firefox.. is there a way to fix this?
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:00.
Twitter Facebook Google+