BSOD kernel 41 bugcheck 278

offensivforce · 22 Sep 2013

i bought this custom pc off a mate of mine so i only know a little about and where too find the correct information. i am getting constant bsod but with the blue screen instant restarts screen turns off then the computer restarts i can still see my logitech display on my keyboard running for about 5 seconds after screen is black then computer restarts i was getting this problem when i first got the pc but it has gotten too the stage where yesterday i was crashing upon load in so i reset the mother board in a attempt too even get too the load screen thinking maybe something has gone wrong but i can only look at web pages now if i load any of my games this is what happens. call of duty black ops- several ways it crashed are loaded game up and actually went INTO game upon loading the game map i see the map name on the left side of screen and then the map picture appears and then crash i have also run about 20 meters int he game and crashed as well it is SO random i cannot figure it out.

i started with 3 water cooled GTX 580's now i am down too one in an attempt too figure this out. UPON taking out 2 cards the system ran fine no hiccups nothing i thought i was king dick of the cheese factory i went too bed woke up the next day and turned on the pc and could not even load into windows.

i have gotten toot his put of just loading into games now i crash upon loading full screen of msi afterburner i crash upon furbench the system is fully water cooled except for the ram and not over clocked i have seen it hit 70 but the house was 40 degrees. it has been very strange with the working and then not working and it is starting too wear me thin too the put i want too put my size 11 boot through the mother board and kick my cooling system on the other side. currently debating on buying a titan and hoping it fixes this problem.

i will post as much info as i can i am not a genius i am a gamer i blow stuff up not put it together

thankyou Adrian

offensivforce · 22 Sep 2013

my mate that built the pc bought it i have the case and everything why is that?

if the files look weird i did download and pay for a program as a last resort too attempt too repair the kernel problem a noobish idea i know cost me $50 but i have been dealing with this problem for ages.
the problem is called errorEND

offensivforce · 22 Sep 2013

it has the sticker and everything came with book it looks legit it has the Certificate of authenticity on it i am POSTIVE this is a Legit copy.
also i believe i even registered this copy as well

offensivforce · 22 Sep 2013

i tried the fix's that WE RECOMMEND that was posted at the top and the bottom of this page was still getting the same error after i ran the program for a second time

offensivforce · 22 Sep 2013

ok i did not even get to the start screen of black ops 2 ( call of duty) i double clicked on it to start the game screen went black maximized did a little load icon and then black screen full restart this is after i have run the Reg cure Pro that was recommended i am attaching a new file with all the new information that hopefully will help you guys help me.

Cheers Adrian.

p.s the pc did start quicker from running the program.

Arc · 22 Sep 2013

It is a stop 0x116, which is a display/graphics related issue. But the installed Display driver is the latest.... it is out a couple of days ago. Just want to know .... was it showing the BSOD in the same way even before installing this driver version? Answer carefully, as your answer may be proven as a document for the future :)

Also, it is a computer of more or less two years old. So there is fair possibility that there is dust allocation inside it and it is being hot. The temperature can cause a stop 0x116, anytime. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU that is inside the computer.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
_______________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801caa94e0, fffff880073a0f50, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f0f50 )

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801caa94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880073a0f50, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8f0f50
fffff880`073a0f50 803db205f0ff00  cmp     byte ptr [nvlddmkm+0x7f1509 (fffff880`072a1509)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0b1fcb88 fffff880`0654a054 : 00000000`00000116 fffffa80`1caa94e0 fffff880`073a0f50 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0b1fcb90 fffff880`0651d867 : fffff880`073a0f50 fffffa80`1b2d7000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0b1fcbd0 fffff880`06549e63 : 00000000`ffffd84d fffff880`03944140 fffffa80`1caa94e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0b1fcc80 fffff880`0643803d : fffffa80`13cdab80 00000000`00000080 00000000`00000000 fffffa80`1b279410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0b1fcd00 fffff800`04d7abae : 00000000`0206c031 fffffa80`1ad23b50 fffffa80`13a0e040 fffffa80`1ad23b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0b1fcd40 fffff800`04acd8c6 : fffff880`0393f180 fffffa80`1ad23b50 fffff880`0394a1c0 0030005f`00560045 : nt!PspSystemThreadStartup+0x5a
fffff880`0b1fcd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8f0f50
fffff880`073a0f50 803db205f0ff00  cmp     byte ptr [nvlddmkm+0x7f1509 (fffff880`072a1509)],0

SYMBOL_NAME:  nvlddmkm+8f0f50

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52314e10

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

11: kd> lmvm nvlddmkm
start             end                 module name
fffff880`06ab0000 fffff880`075a7000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Sep 12 10:46:00 2013 (52314E10)
    CheckSum:         00AC9E83
    ImageSize:        00AF7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

offensivforce · 22 Sep 2013

Power supply is a Corsair AX1200- i did not even get too 600 watts using the calculator ( i did the best i could in filling the form out) i will stress test a ln a little bit using the furmark as i have been crashing as soon as it attempts too load into fullscreen.
i have never seen the pc on a standard day of 6 hours normal gameplay go above 45 in any cat that is using Realtemp

offensivforce · 22 Sep 2013

ok i have run the furmark and it lasted roughly 1-2 seconds i got to see some graphic picture which looked like a weird eye? like something out of minecraft than screen went black and computer restarted. In regards too your question before on whether this has only been happening before the current driver upgrade on the card yes. i have even tried the BETA driver version and i still crashed although it changes so i will not say it is the exact same crash every time as i said yesterday i actually got too move in black ops 2 yesterday only 20-30 meters before crashing but always black screen then full restart. before than i could play for ages and nothing woulds happen (played a full day once i removed 2 of my gtx 580's). i am hoping i am just providing all of the correct information i know alot of people are having the kernel 41 problem with these cards well any in the 500 range from what i have heard. in my opinion i would say the crash has been the same every time

i was just able too watch a couple of video's about the titan on they were youtube videos's and i did not crash and i did put it in fullscreen as well not sure if that helps

Arc · 22 Sep 2013

offensivforce said:

ok i have run the furmark and it lasted roughly 1-2 seconds i got to see some graphic picture which looked like a weird eye? like something out of minecraft than screen went black and computer restarted. In regards too your question before on whether this has only been happening before the current driver upgrade on the card yes. i have even tried the BETA driver version and i still crashed although it changes so i will not say it is the exact same crash every time as i said yesterday i actually got too move in black ops 2 yesterday only 20-30 meters before crashing but always black screen then full restart. before than i could play for ages and nothing woulds happen (played a full day once i removed 2 of my gtx 580's). i am hoping i am just providing all of the correct information i know alot of people are having the kernel 41 problem with these cards well any in the 500 range from what i have heard. in my opinion i would say the crash has been the same every time

i was just able too watch a couple of video's about the titan on they were youtube videos's and i did not crash and i did put it in fullscreen as well not sure if that helps

Well, the issue is with the GPU itself. It is not functioning properly.

Plan to change it. If it is within warranty, RMA it.

offensivforce · 22 Sep 2013

if you are a 100% sure it is that card i will put one of the other's in and try again remembering i had 3 of these cards i may of had a bad one and i now have put it in??