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Windows 7: BSOD When using Chrome or playing CS:GO

26 Sep 2013   #21
Eminence

Windows 7 Home Premium 64-bit
 
 

I decided to not use chrome for a bit, I loaded my firefox, updated it, disabled every add-on except flash, opened a tab, closed a tab, then closed firefox and got a blue screen. I'm not sure what the deal is, but if I'm going to bsod 5+ times a day I might consider reinstalling windows...

Firefox instant crash on startup, started vent, bsod while launching Ragnarok, restarted and Firefox works fine, the bsod seems pretty random.

Also when I try to accept an attachment from my friend on Skype it crashes, could be related, or not, but I just wanted to throw that out there.

When I right-click an image and try to save it to my computer chrome crashes.

I'm going to restart my computer and see if this resolves those minor problems.


Restarting my computer fixed those minor issues.

My friend running a similar card suggested I get 301.42 drivers since those were working for him, what shall you suggest I do?

Edit: Re-installed cs:go today, joined a match and game crashed, and as windows was reporting the error I got a blue screen.

Another blue screen when steam was installing direct x for cs:go, when I got kicked to my desktop I got this weird message on the bottom-right of my screen...I'll attach it. Wanted to delete a file but Windows explorer kept crashing then after a few crashes comes a blue screen.

When i restarted my computer it was not there, and I can re-assure you that my Windows copy is indeed Genuine and legit. Perhaps I have a virus I do not know about that my anti virus Microsoft Security Essentials is not detecting? I've been getting a lot of cs:go problems as well as blue screens even when not running any games.

I feel as if I should just system restore to the point before all these blue screens were happening, or re-upload another log file for you to look at, or try another driver, honestly I don't know what to do right now besides re-installing Windows, this is a pain.

I turned off my microsoft security essentials temporarily to run malwarebytes and then superantispyware then closed those and turned microsoft security essentials back on, I don't think it's a virus, if it is could it be a rootkit? I've gotten maybe 6-7 blue screens since your last reply, I'm just going to be patient here until there is another solution.

Perhaps I should disable windows error reporting? Windows Explorer kept crashing until I restarted my computer after a blue screen earlier today.

Bsod after loading chrome and switching a tab, MSE crashes and asks for a restart, it could be from my other antivirus that i just installed but ive disabled to run it on start up as well as its real time protection and made sure its exited from the taskbar.

Bsod tonight after I launch chrome and flash stops responding, I have a couple YouTube tabs open and I go to pause them as they automatically load, this seems to be a more probable cause.


My System SpecsSystem Spec
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29 Sep 2013   #22
Eminence

Windows 7 Home Premium 64-bit
 
 

bump...
My System SpecsSystem Spec
29 Sep 2013   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.



Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx

My System SpecsSystem Spec
.

29 Sep 2013   #24
Eminence

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.



Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx

I don't see that message on my screen that my Windows is not genuine as I restarted btw, I'll include my MGADiag report and CoA for you here:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TC97P-WQPG2-HGM98
Windows Product Key Hash: CQnzGKKWqSbkOu/WLxvyPieUDlM=
Windows Product ID: 00359-OEM-8703926-10346
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BD859849-FDED-415A-A90E-573568E96DF1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BD859849-FDED-415A-A90E-573568E96DF1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HGM98</PKey><PID>00359-OEM-8703926-10346</PID><PIDType>3</PIDType><SID>S-1-5-21-739885201-2418846110-3982809009</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.5</Version><SMBIOSVersion major="2" minor="7"/><Date>20120831000000.000000+000</Date></BIOS><HWID>A3353107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-039-210346-02-1033-7601.0000-3402012
Installation ID: 005684302304110554163462692972786195471684768652387640
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HGM98
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/29/2013 4:19:58 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:31:2013 22:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKLC5YBPRj8Swkzynv/WWQJbImkucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
Windows(R) 7 Home Prem OEM Software
My System SpecsSystem Spec
29 Sep 2013   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

sounds like it was originally caused by a race condition - often the result of installing a lot of updates, or an overactive AV.

If it happens again, run the MGADiag while the notification is showing, and see if it captures the problem (it has some limited fix capability, so may just fix the problem instead)
My System SpecsSystem Spec
29 Sep 2013   #26
Eminence

Windows 7 Home Premium 64-bit
 
 

Yeah I haven't seen the message since, it only happened once, and I always keep my Windows up-to-date. As far as the AV, I don't think MSE is too aggressive, maybe it happened when I installed Malwarebytes and Superantispyware, but I made sure only 1 had real-time scanning on and disabled them on startup/exited the application before running other scans.

I'm glad that was a temporary issue, because I'm 100% sure my Windows copy is legit, but how do I go about my constant 10+ bsods a day? or shall I wait for Arc's response? Thanks for being patient with me guys.
My System SpecsSystem Spec
30 Sep 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Arc can best reply about the BSOD's - that his area of expertise, while mine is WGA problems
My System SpecsSystem Spec
30 Sep 2013   #28
Eminence

Windows 7 Home Premium 64-bit
 
 

Alright I'll hang tight.
My System SpecsSystem Spec
30 Sep 2013   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Thanks a huge lot Noel
Quote   Quote: Originally Posted by Eminence View Post
how do I go about my constant 10+ bsods a day? or shall I wait for Arc's response? Thanks for being patient with me guys.
When you think that the non-genuine issue is over, post it again following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
30 Sep 2013   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

WGA is a non-issue here, I think, Arc.
My System SpecsSystem Spec
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 BSOD When using Chrome or playing CS:GO




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