BSOD at Random Moments... SF Dump File Included

SFeldman217 · 25 Sep 2013

Hi there,

I'm running an IT department and one of my users is constantly getting BSOD's. It's happened three times today since the start of the morning. I need to fix this computer immediately .

I followed the instructions in this post: Blue Screen of Death (BSOD) Posting Instructions.

I've attached the .zip file that was created after running the tool, and I've attached a screenshot of the BSOD information that Windows provided me.

Hopefully someone can help me out with this soon.

Thank you,

Arc · 25 Sep 2013

Hi SFeldman217.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Code:

Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

The BSOD is caused by Intel Graphics driver.

Code:

BugCheck 116, {fffffa80058d34e0, fffff88003e49cb0, 0, c}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Followup: MachineOwner
---------

And the driver is very old.

Code:

fffff880`03e26000 fffff880`043f9500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed May 06 23:52:19 2009 (4A01D55B)
    CheckSum:         005D8353
    ImageSize:        005D3500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Let us know the results.

** If you cannot find the appropriate driver, Execute SF Diag tool again, click the DXDiag button and upload the resulting Text tile.