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BSOD randomly happening rar file attached
hi ev1, my computer has been crashing with BSOD at random times using various programs nothing specific, just its driving me crazy now any help would be appreciated ty
hi ev1, my computer has been crashing with BSOD at random times using various programs nothing specific, just its driving me crazy now any help would be appreciated ty
Hello and welcome to SF :) .
A single dump isn't enough in most case and this one being one of them where a couple more could have
led to a more fruitful debugging.
The Interrupt Request Level (IRQL) was raised to 2 where it should have been 0 for that thread.Code:WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1) Arguments: Arg1: fffff80002f83ad0, address of worker routine Arg2: 0000000000000002, IRQL returned at Arg3: fffffa8006ef9820, workitem parameter Arg4: fffffa8006ef9820, workitem address
Code:!irql Debugger saved IRQL for processor 0x4 -- 2 (DISPATCH_LEVEL)All we can see from this dump is that ntkrnlmp is waiting, but we can't see what.Code:ln /D fffff80002f83ad0 (fffff800`02f83ad0) nt!IopProcessWorkItem | (fffff800`02f83b18) nt!NtWaitForMultipleObjects Exact matches: nt!IopProcessWorkItem (<no parameter info>)
This is usually due to a buggy driver, by listing the loaded modules we also get the unloaded ones,
by looking at those we can see that rapportiaso6 was loaded and unloaded multiple times.
Code:Unloaded modules: fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07234000 fffff880`07268000 rapportiaso6 fffff880`07200000 fffff880`07234000 rapportiaso6 fffff880`07200000 fffff880`07271000 spsys.sys fffff880`0556f000 fffff880`055a3000 rapportiaso6 fffff880`055a3000 fffff880`055d7000 rapportiaso6 fffff880`0556f000 fffff880`055a3000 rapportiaso6 fffff880`055a3000 fffff880`055d7000 rapportiaso6 fffff880`0556f000 fffff880`055a3000 rapportiaso6 fffff880`055a3000 fffff880`055d7000 rapportiaso6 fffff880`0556f000 fffff880`055a3000 rapportiaso6 fffff880`055a3000 fffff880`055d7000 rapportiaso6 fffff880`0556f000 fffff880`055a3000 rapportiaso6 fffff880`05c72000 fffff880`05c94000 NisDrvWFP.sy fffff880`01c00000 fffff880`01c0e000 crashdmp.sys fffff880`0444f000 fffff880`047f3000 dump_iaStor. fffff880`04400000 fffff880`04413000 dump_dumpfve fffff880`01600000 fffff880`01614000 VirtDiskBus6
The driver is part of Trusteer Ltd. Rapport Security software;
Code:c:\program files (x86)\trusteer\rapport\
Using RevoUninstaller remove the software completely along with any remaining registry entries.
Install Microsoft Security Essentials as a reliable alternative.
Then run Full Scans of both Microsoft Security Essentials and Malwarebytes (which you already have installed). During the the troubleshooting process do not run CCleaner as it deletes dump files.
Post back with the results!
thanks for your help and time, i will uninstall rapport and get back to you regards dean
hi ive uninstalled rapport program, and run the 2 scans and nothing was found, is there anything i need to do now regards dean.
Thanks for the feedback :) .
As of now not much just update if it bugchecks again and mark as solved after a week or so if it hasn't.
hi yo-yo and crew, just had another BSOD whilst running the windows experience index. as requested ive attached the rar file ty
ive had a quick look into this debugging stuff, and think it might be something to do with acpi.sys , but thats as far as i got its all quite confusing , but the tutorials are good on this site
ok yoyo, ty will do that now, i did initially remove rapport , but then i thought i had to reinstall it from the hyperlink, but its all uninstalled now