BSOD On Sleep - Driver not less than or equal

doctasarge · 28 Sep 2013

Hello all,

New poster. I have an ASUS Zenbook that has been having BSOD issues basically since I got it back in August 2013. Just now, it was when I closed my laptop for sleep and then reopened it later to revive. However, usually it seems to happen when I am streaming online video while doing other things such as run STATA, R or other fairly memory hungry applications (I watch a lot of twitch.tv while I work on my computer because I'm cool like that :) .) When I shutdown and restart, there doesn't seem to be any apparent issues. The computer has been running a bit slowly lately, but that could be unrelated and I have had many BSODs before that started.

I attached my dump files from the SF Diagnostic Tool. Let me know if any more information would be helpful.

Thank you!

Arc · 28 Sep 2013

Hi doctasarge.

Apparently the BSOD is caused by Qualcomm Atheros AR9485WB-EG Wireless Network Adapter driver.

Code:

BugCheck D1, {4, 2, 0, fffff880056be243}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+297243 )

Followup: MachineOwner
---------

And the driver is little old.

Code:

fffff880`05427000 fffff880`057f6000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Fri Nov 23 10:21:22 2012 (50AF00CA)
    CheckSum:         003B74A3
    ImageSize:        003CF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Drivers for Atheros AR9485WB and Windows 7

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus (you may keep flux if you want).
Apply > OK
Accept then restart.

And which Antivirus you use? Let us know.

Some storage/File system related errors are there, too.

Code:

BugCheck 24, {1904fb, fffff8800358c798, fffff8800358bff0, fffff8800189ee27}

Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1e7 )

Followup: MachineOwner
---------

Make it sure that the SanDisk U100 128GB SSD is running with the most up-to-date firmware.

Let us know the results.

doctasarge · 28 Sep 2013

Thank you for the help!

I updated the Atheros site and updated the driver. That's weird though since I did this back in May (I forgot that I got the computer in May '13, not August '13. Sorry.) Is the data dump you referred to saying that I installed in in May '12? I didn't even have the computer then. Maybe I am doing something wrong when I update that. The Atheros site isn't very helpful.

But here are the steps I went through to update

DL the driver (the top one on Drivers for Atheros AR9485WB and Windows 7 )
go Control Panel: Update Drivers Devices:
Find the Atheros Wireless Adapter under network adapters
Right-click: Update Driver Software
Find the un-RARed drivers and click next.

Seems to work. But I did this in over the summer. Maybe it's fine now though.

I uninstalled Daemon Tools and went through the SPDT steps and had the uninstalled greyed out. Thanks for that. I didn't know that Daemon Tools had issues.

I also stopped everything on start-up. That is a great point. I should have done that before. With that said, on your question on the anti-virus, I use Symantec Endpoint Protection, which I got for free from my university, but it doesn't seem to be anywhere in the start-up applications list. It seems to be working during start-up though even after my most recent restart. Maybe there is something wrong with my Symantec too that I should look into.

On the SanDisk U100 128GB SSD firmware, I cannot find any info on how to check whether my firmware is up to date. Do you have any advice on how to check this?

Thank you again for the help. This is great.

Arc · 29 Sep 2013

I also dont know how to update the firmware to this particular SSD. If the issue persists, we have to take some more help from hardware gurus.

Now, let the computer run normally and observe how it is behaving. Let us know the situation.

doctasarge · 17 Oct 2013

Hello again!

Things seemed to be going well there after I made those changes, but I am getting more blue screens. I have gotten two now recently. They happen when I am gaming (so people now hate me on there) but have not happened yet when doing other intense work such as large database stat analysis. Now, the blue screen does not create the dump that it used to (counting from 0 to 100 percent) but just says that there was an error for that. That is the difference I see so far. I attached a new SF dump.

Thank you all for your help!

Arc · 18 Oct 2013

As per thee zip you uploaded, no more BSODs after 28/09.

Attachment 290204

doctasarge · 18 Oct 2013

Thanks for the reply.

Hmmm. Oh dear. Well that's strange. Could it have something to do with the error that comes up in the BSOD that I was talking about? It doesn't count up to 100% and refer to the memory dump like it used to. Is that saying that it is now unable to get any info on why the BSOD happened? Is there another diagnostic tool I can use perhaps?

Arc · 18 Oct 2013

It is not a fault of the tool. The tool gathers the files from the system. The system records files on BSOD.

doctasarge · 18 Oct 2013

Yeah. So it seemed that the system wasn't writing anything. Usually when it BSODs I think it dumps the memory. But like I was saying it doesn't seem to be doing that. Is this possible not allowing the BSOD to register here? Is there something I can do? Should I just wait for another BSOD?

Arc · 18 Oct 2013

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.