BSOD and freezing while in Firefox

Interesting how the date modified in my post is 10-4-13 and in yours is 4-10-13

I ran driver verifier and nothing happened all day till I turned the computer off. The next morning it was still running and a BSOD had occurred during shutdown. I kept getting a BSOD trying to boot up so I went into safe mode F8 to turn off driver verifier. Here is my BSOD report.

Sorry for the slow reply,

Sxcd1 said:

Interesting how the date modified in my post is 10-4-13 and in yours is 4-10-13

Different date settings on our computers?

Code:

BugCheck C9, {228, fffff8800152b074, fffff98002eaad30, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+3074 )

Code:

7: kd> lmvm PxHlpa64
start             end                 module name
fffff880`01528000 fffff880`015341a0   PxHlpa64 T (no symbols)           
    Loaded symbol image file: PxHlpa64.sys
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        Tue Apr 24 18:26:29 2012 (4F96E245)
    CheckSum:         0000E1AD
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Okay, it seems that the driver's completion routine has not marked the IRP pending, even though the PendingReturned field has been set. The driver in question seems to be related to Sonic CD/DVD, however, is part of a few other programs too, listed here.

If you have any of the programs, then please update it or remove the program. If you don't have any of those programs, then please say so, and I'll try and find what it's related to. I've seen that driver cause the exact same problem a few times in the past.

Code:

7: kd> !irp fffff98002eaad30
Irp is active with 7 stacks 5 is current (= 0xfffff98002eaaf20)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0 10 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffffa800b492060 00000000 fffff8000431beb0-fffff98002eaaed8    
          fffffa800b492060: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffffa800c9912f0 00000000 fffff8800152b074-fffff88003768f20    
          fffffa800c9912f0: Could not read device object or _DEVICE_OBJECT not found
    PxHlpa64
            Args: 00000000 00000000 00000000 00000000
>[  f, 0]   0 e0 fffffa800c937030 00000000 fffff8000431beb0-fffff98002eaaf68 Success Error Cancel 
          fffffa800c937030: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: fffff88003768f20 00000000 001b0013 00000000
 [  f, 0]   0 e0 fffffa800c93ee00 00000000 fffff8000431beb0-fffff98002eaafb0 Success Error Cancel 
          fffffa800c93ee00: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: fffff88003768f20 00000000 001b0013 00000000
 [  f, 0]   0 e0 fffffa800c93e940 00000000 00000000-00000000    
          fffffa800c93e940: Could not read device object or _DEVICE_OBJECT not found

            Args: fffff88003768f20 00000000 001b0013 00000000

Code:

7: kd> !stack
Call Stack : 26 frames
## Stack-Pointer    Return-Address   Call-Site       
00 fffff88003768218 fffff800043194ec nt!KeBugCheckEx+0 
01 fffff88003768220 fffff8000432358a nt!VerifierBugCheckIfAppropriate+3c 
02 fffff88003768260 fffff80004324593 nt!ViErrorFinishReport+da 
03 fffff880037682b0 fffff80004324764 nt!VfErrorReport1+63 
04 fffff88003768350 fffff80004337709 nt!IovpCompleteRequest4+64 
05 fffff88003768380 fffff80003e905d1 nt!IovpLocalCompletionRoutine+189 
06 fffff880037683e0 fffff8000432f2af nt!IopfCompleteRequest+341 (perf)
07 fffff880037684d0 fffff88001276436 nt!IovCompleteRequest+19f 
08 fffff880037685a0 fffff88001278a23 ataport!IdeCompleteScsiIrp+62 
09 fffff880037685d0 fffff880012744ee ataport!IdePortPdoDispatch+c3 
0a fffff88003768600 fffff80004335d26 ataport!IdePortDispatch+16 
0b fffff88003768630 fffff88000f537a7 nt!IovCallDriver+566 
0c fffff88003768690 fffff88000f5b789 ACPI!ACPIDispatchForwardIrp+37 
0d fffff880037686c0 fffff88000f53a3f ACPI!ACPIIrpDispatchDeviceControl+75 
0e fffff880037686f0 fffff80004335d26 ACPI!ACPIDispatchIrp+12b 
0f fffff88003768770 fffff80004334d52 nt!IovCallDriver+566 
10 fffff880037687d0 fffff80004335d26 nt!ViFilterDispatchPower+62 
11 fffff88003768800 fffff8800152b5d5 nt!IovCallDriver+566 
12 fffff88003768860 fffff98002eaaed8 PxHlpa64+35d5 (leaf)

Adobe Lightroom is on the list. I can't live without that program. Can upgrade to latest version but what do I do if that doesn't fix the issue? Should I run driver verifier after the update to see if I can get a BSOD?

Update the program, and then just use the system as you normally would. If it crashes again, then upload the new dump files, and we'll most likely run Driver Verifier again.

I'm getting the erratic mouse movement and cursor change when running lightroom 5.2 it seem to improve when I exit the program. I'm not sure but think LR works fine if I'm not running Firefox in the backround? No BSOD so far.

Got another BSOD but it didn't write the dump file.

Did you manage to remember the stop code?

Didn't get the code. I'll take a picture of the screen in the future just in case the dump file isn't created.

Ran the driver verifier as I was desperate to get a BSOD dump to move this process forward. I got an immediate BSOD on reboot. See attached.