BSOD Windows 7 update mp3 player driver conflict, graphics driver

svetafriend · 30 Sep 2013

Hi, and thanks in advance...

Much of this is a repeat to other threads, until the graphic driver problem at the end...

(I also have an Ubuntu partition.)

I'd left my mp3 player plugged in overnight + an Asus Xonar DAC in a usb hub, when Windows wanted to do an update and conflict over drivers ensued. Strange, because I've selected for notification before updating. Also, have not been successful installing any new updates since the end of May. Was seemingly a common problem, I checked into it, too busy/lazy to pursue and succeed. This part is confusing...?

Woke up to blasting fans and unplugged everything peripheral. First, tried setting back to restore points prior to that night - twice. Could restart in Safe Mode and with networking. Then, could restart normally - but, shutdowns after 20 minutes or so.

Got crash logs, saw driver conflicts (not found) - saved.

Came here, read threads, did restart at Last Known Good Configuration. Restart - Nvidia Geforce driver not found. Went to Asus site, downloaded and installed driver (not lastest version, but last approved version and not much later than one that was installed).

It then went into a system cycled start/restart/etc. attempting to find driver, fix itself - forced to do shutdown to stop it.

Restarted this morning in Safe Mode, followed your instructions for posting. It's been running in safe mode for about 20 minutes now.

YoYo155 · 30 Sep 2013

Hello welcome to SF :) .

Critical files are missing please run the SFDT again and let it run it's course.
Most dumps are corrupted, but the one that did survive shows
an extremely old graphics driver.

Code:

BugCheck 50, {fffffa9003d08920, 0, fffff88004caec07, 5}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Could not read faulting driver name
Probably caused by : nvlddmkm.sys ( nvlddmkm+47cc07 )

Code:

lmvm nvlddmkm
start             end                 module name
fffff880`04832000 fffff880`0532ed80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Jul 02 10:40:25 2009

Driver Reference Table - nvlddmkm.sys

Please update your GPU driver :: Drivers | GeForce ::

svetafriend · 30 Sep 2013

I've attached the complete diagnostic this time. I also found a newer driver at Asus. I'll wait to install, until I hear back.

Thanks again,
Lauren

YoYo155 · 30 Sep 2013

Hi, thanks :) .

Follow these instructions on updating your GPU driver;

Arc said:

Install the 314.22 WHQL only.

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.

Code:

OS Name    Microsoft Windows 7 Professional
Version    6.1.7600 Build 7600

Please update to Service Pack 1.

Keep us posted!

svetafriend · 30 Sep 2013

Hey,

Did 3 driver instructions as you said. Coudn't find 3D (2) drivers you mentioned though.Left chipset alone.

Looks much better, but now full vertical sets of blue lines - barcode - ish (red on black). Screen grab I took doesn't capture the lines...?

Will update Service Pack when we're finished.

Cheers and thanks,
Lauren

YoYo155 · 30 Sep 2013

svetafriend said:

Hey,

Did 3 driver instructions as you said. Coudn't find 3D (2) drivers you mentioned though.Left chipset alone.

Looks much better, but now full vertical sets of blue lines - barcode - ish (red on black). Screen grab I took doesn't capture the lines...?

Will update Service Pack when we're finished.

Cheers and thanks,
Lauren

Hardware problem.
Could be either a faulty display output / GPU chip and/or monitor.
Do get those lines during the boot process say while in the BIOS?
Take a picture of the monitor and upload please.

Upload and Post in Seven Forums
Download Speccy and upload a Screenshot of the summary tab.

svetafriend · 30 Sep 2013

Hi,

Screen captures are not working - tried several times with snip tool = no lines captured. They jiggle, and no, there were none while booting - safe mode or normal. Have had no problems with video/display at all until I did the last known good config...

Attached speccy grab.

Thx...

YoYo155 · 01 Oct 2013

Yeah, that's why I asked for a photograph :) .
If those temperatures are at idle (not doing anything special of an intensive nature running) then we have a problem
look at the inside of the case and look for dust accumulation that is contributing to the high temperatures.
It looks like it's time to clean the box :) .

svetafriend · 01 Oct 2013

Yo,
The temps are an issue with this computer in general... Keep it nice and clean always, up high for air flow, fans blowing on it, etc. Believe me, I've had it open so many times... If you just search the model, you'll see they just did a crap job on this one - and I hate it. Had I known, I wouldn't have bought it, but it's still served me well.

I have no idea why the screen grabs don't show the lines...? I went back to a forum for owners of the G50 models, where I used an upgrade to Windows 7 guide, since I remembered a specific set of drivers needed. Maybe the newest driver is not compatible?

Thanks so much for your time and effort,
Lauren

svetafriend · 01 Oct 2013

Yoyo,

Found this out: if screenshot doesn't capture or show the lines, then the card or monitor/screen itself is bad. Probably got baked.

And, the newest drivers for old nvidia cards can cause a lot of problems...

Thanks again! Off to look for a new computer,
Lauren