dxgmms1.sys - BSOD (usually triggered when streaming flv)

tbcam88 · 30 Sep 2013

I'm running into occasional BSOD crashes. Always the same driver error (dxgmms1.sys). Usually encountered when viewing flash content via Firefox.

I've done plenty of searching around (both SF and elsewhere) and tried many of the suggestions posted, but to no avail.

Something tells me the graphics card may be overheating due to the heavy turnaround of video URL's being processed at the time (Typically YouTube HD video). Thus, causing the system to power down in order to protect the hardware.

Don't suppose anyone can shed any light on what can be done to narrow the search?

Cheers.

YoYo155 · 30 Sep 2013

Hi welcome to the SF :) .

Thanks for the steps you have already carried out but we need more information to work with please follow:

Blue Screen of Death (BSOD) Posting Instructions

tbcam88 · 01 Oct 2013

Done! :)

YoYo155 · 02 Oct 2013

Hi :) thanks and sorry for the late reply.

Bugcheck;

Code:

VIDEO_SCHEDULER_INTERNAL_ERROR (119)
The video scheduler has detected that fatal violation has occurred. This resulted
in a condition that video scheduler can no longer progress. Any other values after
parameter 1 must be individually examined according to the subtype.
Arguments:
Arg1: 0000000000000001, The driver has reported an invalid fence ID.
Arg2: 000000000000c955
Arg3: 000000000000c957
Arg4: 000000000000c956

Code:

Usual causes:  Video driver/sub-system

The stack is all ATi;

Code:

fffff880`032b1438  fffff880`05ad69ec atikmdag+0x2b39ec
fffff880`032b1448  fffff880`046be25f atikmpag+0x625f
fffff880`032b1498  fffff880`046be25f atikmpag+0x625f
fffff880`032b1518  fffff880`058421ed atikmdag+0x1f1ed
fffff880`032b1608  fffff880`05843041 atikmdag+0x20041
fffff880`032b1638  fffff880`05854507 atikmdag+0x31507
fffff880`032b1668  fffff880`058d3703 atikmdag+0xb0703
fffff880`032b16a0  fffff880`05843000 atikmdag+0x20000
fffff880`032b16e8  fffff880`058d51a5 atikmdag+0xb21a5
fffff880`032b16f8  fffff880`05852119 atikmdag+0x2f119
fffff880`032b1768  fffff880`058d4f82 atikmdag+0xb1f82
fffff880`032b17a8  fffff880`058d59f8 atikmdag+0xb29f8
fffff880`032b1808  fffff880`05842cbc atikmdag+0x1fcbc
fffff880`032b1838  fffff880`05854507 atikmdag+0x31507
fffff880`032b1858  fffff880`05853c1a atikmdag+0x30c1a
fffff880`032b1868  fffff880`058d3703 atikmdag+0xb0703
fffff880`032b1888  fffff880`0584f6df atikmdag+0x2c6df
fffff880`032b18a0  fffff880`05cebff0 atikmdag+0x4c8ff0
fffff880`032b18c8  fffff880`058d5064 atikmdag+0xb2064
fffff880`032b18f0  fffff880`058d4f68 atikmdag+0xb1f68
fffff880`032b18f8  fffff880`058d367a atikmdag+0xb067a
fffff880`032b1918  fffff880`058e18ec atikmdag+0xbe8ec
fffff880`032b1978  fffff880`05843000 atikmdag+0x20000
fffff880`032b1a18  fffff880`058d2430 atikmdag+0xaf430
fffff880`032b1a48  fffff880`058429c6 atikmdag+0x1f9c6
fffff880`032b1a78  fffff880`046bef40 atikmpag+0x6f40

Driver Reference Table - atikmdag.sys

Using the lmvm command reveals more information about the driver:

Code:

lmvm atikmpag
start             end                 module name
fffff880`046b8000 fffff880`04717000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 16 21:39:13 2012

Code:

ATI Radeon HD 4870
Driver Version: 8.970.100.7000

No WHQL updates are available.

What is the make an model of you PSU?
Fill out this form and post back the result:

Power Supply Calculator

Download Speccy and post a Screenshot of the summary window,
one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.

Post back with the results!

tbcam88 · 16 Nov 2013

Hi,

Sorry for the late follow up!

It's an OCZ 650W PSU.

Doubt it's a power-load related issue tbh. It's always flash video content via Firefox that triggers it. Most likely a driver issue. Either ATI or Flash would be my guess (maybe even Firefox!).

I was hoping maybe someone else who has experienced it may have found a workaround.

YoYo155 · 18 Nov 2013

That is one of the most delayed reply I had.
Either way, is that screenshot of Speccy with Furmark stressing the GPU?
Unfortunately your GPU doesn't have an update as stated above.

tbcam88 · 18 Nov 2013

YoYo155 said:

That is one of the most delayed reply I had.
Either way, is that screenshot of Speccy with Furmark stressing the GPU?
Unfortunately your GPU doesn't have an update as stated above.

Which GPU update are you referring to?

YoYo155 · 18 Nov 2013

This one.

YoYo155 said:

Code:

ATI Radeon HD 4870
Driver Version: 8.970.100.7000

No WHQL updates are available.

tbcam88 · 18 Nov 2013

Okay. Thanks for the helping anyway.

YoYo155 · 19 Nov 2013

Sorry for being the one who broke the news. You can also, as a last resort, try a different slot on you motherboard and re-seating or replacing the power connection.