Not a bsod (error 1316 and corrupted msi)


  1. ashttreylil
    Posts : 58
    windows 7 premium x64
       New #1

    Not a bsod (error 1316 and corrupted msi)


    at first i was getting a error #1316 when trying to install any programs on my pc. i did some research and the consensus was that my msi registry key was corrupted. i did a system restore to an earlier point and now my pc is basickly dead. i have to use ctrl shift esc to bring up the task manager and start processes manually which is how i got firefox open to acess my browser. when i try to start explorer.exe it closes automatically so i cant browse to any files to do a backup before i do a fresh install.

    i would like to do a backup of my downloads folder if i must do a fresh install on this machine. i had this issue once before and i ended up doing a fresh install than also :/ so my question is is there any way to repair this issue, i only have access to things i can do via the task manager or command prompt. if i have to do a fresh install how can i backup my downloads library to externall hdd before doing it.

    UPDATE: ran sfc and now i have explorer back but still getting error 1316
    Last edited by ashttreylil; 30 Sep 2013 at 23:55.
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  3. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #2

    Hi,

    This error usually means that a previous software installation is conflicting with the new installation

    Try this Microsoft article: "Windows Installer Service could not be accessed" error message when installing application

    If that does not fix the issue, then I would suggest following this tutorial:

    https://www.sevenforums.com/tutorials/3413-repair-install.html

    cheers

    Dave
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  4. ashttreylil
    Posts : 58
    windows 7 premium x64
    Thread Starter
       New #3

    Northernsoul55 said:
    Hi,

    This error usually means that a previous software installation is conflicting with the new installation

    Try this Microsoft article: "Windows Installer Service could not be accessed" error message when installing application

    If that does not fix the issue, then I would suggest following this tutorial:

    https://www.sevenforums.com/tutorials/3413-repair-install.html

    cheers

    Dave
    i tried it and they didnt work, my next step is repair install although im worried beacuse the sticker on the bottom of my pc has worn off and i had issues with repair install previously. i used jellybean key finder to find the cd key and wrote it down; last time i did a repair install the key was not accepted but i didnt use jellybean until after the repair install. is there a way i can make sure this key will work when i do the repair install. i asked once before and someone mentioned something about microsoft being able to mail me a replacement sticker if i had the serial number for the pc beacuse it was a preinstalled os. anyway im currently backing up my hard drive just in case this doesnt go according to plan.

    also thank you to mods for not moving this, i know its not supposed to be in this section but the bsod team seems to be more capable at diagnosing error codes and such. in the mean time ill try to contribute my knowledge to the community. its pretty nice here
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Please run an MGADiag report - it'll give us the data we need to be able to advise you best....

    Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



    Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.



    Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx
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  7. ashttreylil
    Posts : 58
    windows 7 premium x64
    Thread Starter
       New #5

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D492BB34-F5AF-41EE-984A-10B4A764E47A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Aurora\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D492BB34-F5AF-41EE-984A-10B4A764E47A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2941591129-4262541229-3490990386</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A665</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>BEAA3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-1262010
Installation ID: 018244872383888821865923795590997626244376838001563860
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/4/2013 10:38:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:1:2013 20:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSCPL        TOSCPL00
  FACP            TOSCPL        TOSCPL00
  HPET            TOSCPL        TOSCPL00
  MCFG            TOSCPL        TOSCPL00
  ASF!            TOSCPL        TOSCPL00
  SLIC            TOSCPL        TOSCPL00
  SSDT            PmRef        CpuPm
  UEFI            PTL           PTLBUF
  UEFI            PTL           PTLBUF
  UEFI            PTL           PTLBUF
    i dont have a sticker on my case anymore its worn off, i used jellybean to find my key but im not sure if it will work since its a preinstalled batch os from the manufacturer. i havent done a repair install yet beacuse im afraid i wont be able to validate it.

    i run w7 home premium x64
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    You're right - the installed Key is the manufacturer's OEM_SLP Key, and will only activate when used with the manufacturer's recovery media.

    You should contact Toshiba and order a set of Recovery disks for your machine, and then do a clean install with those.

    Your only other option would be to purchase a full license for Windows, and use the new media and Key for the repair install.
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  10. ashttreylil
    Posts : 58
    windows 7 premium x64
    Thread Starter
       New #7

    well shortly after this my hdd died in an accident :/

    solved.....
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Ouch!
    Not a good way to a solution - but effective!
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