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Windows 7: BSOD playing Starcraft II, error 0x00000116 into BlackScreen on boot.

01 Oct 2013   #1

Windows 7 Ultimate x64, Windows 7 Home Premium 64bit
BSOD playing Starcraft II, error 0x00000116 into BlackScreen on boot.

detailed description: As of yesterday I am unable to use the "ATI Mobility Radeon HD 5470" on my "HP G62-b10SG Notebook" ㅡ a normal boot with the ATI Display driver installed results in:
  • most of the time: a persistent Black Screen on startup, after windows logo forming, prior to login prompt.
  • some of the time: visual anomalies on screen, followed by frozen screen, (occasionally) followed by screen unfreezing and tray notification "Display driver stopped responding and has recovered", followed by more screen freezing and recovering of display driver into blue screening.

I have recorded running into the BSOD for your viewing pleasure.

Anything else I can think of, off the top of my head:
  • Display driver installed during starcraft BSOD was version 8.741.1.4000 B (found here)
  • Prior to starcraft BSOD I bluescreened during a youtube video using the latest driver version 8.771.1.0 (found here)
  • BlackScreen on startup has turned into a blue screen at least once within a minute, usually I turn the notebook off forcefully during a blackscreen - by holding down the power button.
  • Booting into safemode has worked reliably everytime
  • Booting normaly without display drivers installed has worked reliably everytime

Q: Did I make any major change to the system recently?
A: Yes I registered "SetTimerResolutionService.exe" as a service and gamed excessively for hours without any issues. According to the readme, the program calls NtSetTimerResolution and sets current timer interval: to 0.500 ms - which I confirmed.I have since unregistered the service and removed the exe.My current timer interval is back to 156000 ms when not running any programs which like to set it to 1.000ms (such as chrome).

Please help me since being able to play a lot of starcraft is very important to me ^^

I have attached the zip, as per BSOD - Posting Instructions. If you feel comfortable talking on skype and have the time to spend, helping a complete stranger, feel free to send me a pm.I also am not opposed to using teamviewer if necessary.

My System SpecsSystem Spec
02 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

It is a display related BSOD. Stop 0x116.
BugCheck 116, {fffffa80041fb010, fffff88006e75c58, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c58 )

Followup: MachineOwner
And the driver is very old.
fffff880`06e6f000 fffff880`06eb5000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Aug 04 06:52:49 2010 (4C58C0E9)
    CheckSum:         00042256
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
No feasible update is available in HP G62-100 Notebook PC series - Download drivers and software - HP Business Support Center .

Moreover, it is integrated graphics, not any dedicated GPU.
Adaptertyp    ATI display adapter (0x68E0), (Standardgrafikkartentypen)-kompatibel
Adapterbeschreibung    Standard-VGA-Grafikkarte
If the GPU is a motherboard's element and it is failing, it may be treated as a failing motherboard, and the OEM windows licence is tagged with the motherboard.

In such a situation, it would be the best for you to take it to a HP service center, and get it fix.
My System SpecsSystem Spec

 BSOD playing Starcraft II, error 0x00000116 into BlackScreen on boot.

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