Random reboots and freezes

  1. Posts : 5
    Windows 7 Professional x64

    Random reboots and freezes

    I've been experiencing random reeboots and freezes over the last couple of months. I've attempted to uninstall various programs (Avast for example), update my GPU driver, remove useless junk from startup and done chkdsk, defrag and complete security scans with different programs with no luck so far. My gut feeling tells me its memory related but looking at the logs it might have something to do with my GPU... anyway I am no expert at debugging this sort of thing so some input from experienced people would be much appreciated.

      My Computer

  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    You have some older BSOD crash dumps of mid June. Those are indicating to a failing PCIe slot/device .... particularly the slot where the GPU is connected.

    Your motherboard Asrock X58 Extreme has .....

    • - 3 x PCI Express 2.0 x16 slots (blue @ x16 mode, orange @ x4 mode) (Double-wide slot spacing between each PCI-E slot)
    • - 2 x PCI Express x1 slots
    • - 2 x PCI slots
    • - Supports ATI™ CrossFireX™, 3-Way CrossFireX™ and Quad CrossFireX™
    • - Supports NVIDIA® SLI™ and Quad SLI™

    So apply the GPU in another slot and see how things are going.


    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arg1: 0000000000000004, PCI Express Error
    Arg2: fffffa800585b038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Section 0     : PCI Express
    Descriptor    @ fffffa800585b0b8
    Section       @ fffffa800585b148
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x4010/0x0507
    Device Id     :
      VenId:DevId : 8086:340a ==> 5520/5500/X58 I/O Hub PCI Express Root Port 3 (**)
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x03
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ fffffa800585b17c
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    AER Information @ fffffa800585b1b8
      Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 00001100 adv RTTO RNRO dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    I/O Port 0x000003C0-0x000003DF    ATI Radeon HD 4800 Series
    I/O Port 0x000003C0-0x000003DF    (**)Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A - 340a
      My Computer

  3. Posts : 5
    Windows 7 Professional x64
    Thread Starter

    Thanks, I'll try that - will post with an update within the next day or two.
      My Computer

  4. Posts : 5
    Windows 7 Professional x64
    Thread Starter

    I moved the GPU to another PCI-E slot and also updated the firmware on my intel X25 SSD but unfortunately I am still getting the random crashes.

    I see no pattern in what I am doing or the intervals between the crashes (sometimes it may run stable for an entire day).
      My Computer

  5. Posts : 5
    Windows 7 Professional x64
    Thread Starter

    This is the latest error in my EventApp:

    Log Name: Application
    Source: Microsoft-Windows-LoadPerf
    Date: 2013-10-06T09:23:05.859
    Event ID: 3002
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    Computer: AlexRain
    The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

    Might this be the cause of the problem?
      My Computer

  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    AlexRain said:
    Might this be the cause of the problem?
    No, that is not any problem there ....

    You let us know how it is running with the GPU in the other slot. And, as you are posting here about your issue, leave the pattern thing alone. Just let us know about the issues.
      My Computer

  7. Posts : 5
    Windows 7 Professional x64
    Thread Starter

    Ok, I have been running the system with the GPU in another slot for a couple of days now and I am still experiencing the same behaviour with random freezes.

    I'm attaching a new dump from the SF_Diagnostic_Tool
      My Computer

  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    Make it sure that the intel SSD is running with the up-to-date firmware.

    Update the BIOS to the latest, 2.90, available in ASRock > X58 Extreme

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Let us know the wattage of your PSU.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmar

    Stress test the CPU.
    Hardware - Stress Test With Prime95
      My Computer


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