Random reboots and freezes


  1. AlexRain
    Posts : 5
    Windows 7 Professional x64
       New #1

    Random reboots and freezes


    I've been experiencing random reeboots and freezes over the last couple of months. I've attempted to uninstall various programs (Avast for example), update my GPU driver, remove useless junk from startup and done chkdsk, defrag and complete security scans with different programs with no luck so far. My gut feeling tells me its memory related but looking at the logs it might have something to do with my GPU... anyway I am no expert at debugging this sort of thing so some input from experienced people would be much appreciated.

    Thanks!
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    You have some older BSOD crash dumps of mid June. Those are indicating to a failing PCIe slot/device .... particularly the slot where the GPU is connected.

    Your motherboard Asrock X58 Extreme has .....

    • - 3 x PCI Express 2.0 x16 slots (blue @ x16 mode, orange @ x4 mode) (Double-wide slot spacing between each PCI-E slot)
    • - 2 x PCI Express x1 slots
    • - 2 x PCI slots
    • - Supports ATI™ CrossFireX™, 3-Way CrossFireX™ and Quad CrossFireX™
    • - Supports NVIDIA® SLI™ and Quad SLI™

    So apply the GPU in another slot and see how things are going.

    ______________________________________________________________________________
    Analysis:

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800585b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
    Code:
    ===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa800585b0b8
Section       @ fffffa800585b148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340a ==> 5520/5500/X58 I/O Hub PCI Express Root Port 3 (**)
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x03
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa800585b17c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa800585b1b8
  Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00001100 adv RTTO RNRO dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00
    Code:
    I/O Port 0x000003C0-0x000003DF    ATI Radeon HD 4800 Series
I/O Port 0x000003C0-0x000003DF    (**)Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A - 340a
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  4. AlexRain
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #3

    Thanks, I'll try that - will post with an update within the next day or two.
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  6. AlexRain
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #4

    I moved the GPU to another PCI-E slot and also updated the firmware on my intel X25 SSD but unfortunately I am still getting the random crashes.

    I see no pattern in what I am doing or the intervals between the crashes (sometimes it may run stable for an entire day).
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  7. AlexRain
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #5

    This is the latest error in my EventApp:

    Event[35876]:
    Log Name: Application
    Source: Microsoft-Windows-LoadPerf
    Date: 2013-10-06T09:23:05.859
    Event ID: 3002
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: AlexRain
    Description:
    The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

    Might this be the cause of the problem?
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  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #6

    AlexRain said:
    Might this be the cause of the problem?
    No, that is not any problem there ....

    You let us know how it is running with the GPU in the other slot. And, as you are posting here about your issue, leave the pattern thing alone. Just let us know about the issues.
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  10. AlexRain
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #7

    Ok, I have been running the system with the GPU in another slot for a couple of days now and I am still experiencing the same behaviour with random freezes.

    I'm attaching a new dump from the SF_Diagnostic_Tool
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  11. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #8

    Make it sure that the intel SSD is running with the up-to-date firmware.


    Update the BIOS to the latest, 2.90, available in ASRock > X58 Extreme

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Let us know the wattage of your PSU.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmar

    Stress test the CPU.
    Hardware - Stress Test With Prime95
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