Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Random reboots and freezes

03 Oct 2013   #1

Windows 7 Professional x64
Random reboots and freezes

I've been experiencing random reeboots and freezes over the last couple of months. I've attempted to uninstall various programs (Avast for example), update my GPU driver, remove useless junk from startup and done chkdsk, defrag and complete security scans with different programs with no luck so far. My gut feeling tells me its memory related but looking at the logs it might have something to do with my GPU... anyway I am no expert at debugging this sort of thing so some input from experienced people would be much appreciated.


My System SpecsSystem Spec
03 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

You have some older BSOD crash dumps of mid June. Those are indicating to a failing PCIe slot/device .... particularly the slot where the GPU is connected.

Your motherboard Asrock X58 Extreme has .....
  • - 3 x PCI Express 2.0 x16 slots (blue @ x16 mode, orange @ x4 mode) (Double-wide slot spacing between each PCI-E slot)
  • - 2 x PCI Express x1 slots
  • - 2 x PCI slots
  • - Supports ATI™ CrossFireX™, 3-Way CrossFireX™ and Quad CrossFireX™
  • - Supports NVIDIA® SLI™ and Quad SLI™
So apply the GPU in another slot and see how things are going.


*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800585b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Section 0     : PCI Express
Descriptor    @ fffffa800585b0b8
Section       @ fffffa800585b148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340a ==> 5520/5500/X58 I/O Hub PCI Express Root Port 3 (**)
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x03
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa800585b17c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa800585b1b8
  Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00001100 adv RTTO RNRO dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00
I/O Port 0x000003C0-0x000003DF    ATI Radeon HD 4800 Series
I/O Port 0x000003C0-0x000003DF    (**)Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A - 340a
My System SpecsSystem Spec
03 Oct 2013   #3

Windows 7 Professional x64

Thanks, I'll try that - will post with an update within the next day or two.
My System SpecsSystem Spec

05 Oct 2013   #4

Windows 7 Professional x64

I moved the GPU to another PCI-E slot and also updated the firmware on my intel X25 SSD but unfortunately I am still getting the random crashes.

I see no pattern in what I am doing or the intervals between the crashes (sometimes it may run stable for an entire day).
My System SpecsSystem Spec
06 Oct 2013   #5

Windows 7 Professional x64

This is the latest error in my EventApp:

Log Name: Application
Source: Microsoft-Windows-LoadPerf
Date: 2013-10-06T09:23:05.859
Event ID: 3002
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
Computer: AlexRain
The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Might this be the cause of the problem?
My System SpecsSystem Spec
06 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Quote   Quote: Originally Posted by AlexRain View Post
Might this be the cause of the problem?
No, that is not any problem there ....

You let us know how it is running with the GPU in the other slot. And, as you are posting here about your issue, leave the pattern thing alone. Just let us know about the issues.
My System SpecsSystem Spec
06 Oct 2013   #7

Windows 7 Professional x64

Ok, I have been running the system with the GPU in another slot for a couple of days now and I am still experiencing the same behaviour with random freezes.

I'm attaching a new dump from the SF_Diagnostic_Tool
My System SpecsSystem Spec
07 Oct 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Make it sure that the intel SSD is running with the up-to-date firmware.
Update the BIOS to the latest, 2.90, available in ASRock > X58 Extreme

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Let us know the wattage of your PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmar

Stress test the CPU.
Hardware - Stress Test With Prime95
My System SpecsSystem Spec

 Random reboots and freezes

Thread Tools

Similar help and support threads
Thread Forum
[Hardware problem] Random reboots and freezes
Hi everybody, some months ago, I built a new entry level PC for my parents. This was the set-up: PSU XFX 450W Pro450S Cpu AMD A8 5600K HD7560D 3.6GHz FM2 Mobo Gigabyte GA-F2A88XM-HD3 Ram DDR3 Crucial 8GB / 1600Mhz Ballistix Sport The PC, even though never used under stress conditions...
Hardware & Devices
Laptop freezes, crashes, BSOD and reboots at random
Hello, This is my first post here in this forum. I have read the rules but I am not currently at my computer and will post my zip file when I am back. I have an ACER Aspire 8942G. My problem started around two weeks ago. I had to make a Skype call but my mozilla and skype started acting up...
BSOD Help and Support
random freezes and reboots.
Im getting random freezes and reboots while in windows on my desktop and even while windows is starting up. I had the same problem while trying to get windows installed and when I finally got windows installed successfully I thought the problems would go away but apparently not. As always, any help...
BSOD Help and Support
Event ID 41 error from random reboots & freezes on my computer
Greetings fellas. I have recently bought the computer Asus U36SD with i5 2410 sandy bridge, 500 gigs hdd, 4 gigs of ram and Nvidia GT520. Got tired of the harddisk and wanted to try something new by installing OCZ Vertex 3 120GB SSD on it. It seemed to work well until I got random reboots,...
BSOD Help and Support
New Win 7 Installation suffering random BSOD, Freezes, Reboots
Hello All I have installed Windows 7 Ultimate 64 bit edition (full retail edition) on my HP dv4-1300 Laptop (purchaed in April 2009; 4GB RAM, Core2Duo 2.1Ghz) over the last weekend. It was an upgrade from Windows Vista 64 bit edition that was pre-installed on the laptop. Since then, it has...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 06:02.
Twitter Facebook Google+