Random BSOD crashes


  1. Posts : 2
    Windows 7 32-bit
       #1

    Random BSOD crashes


    Hi, I have a windows 7 laptop that lately has been crashing often.

    The laptop specs are:
    Manufacture: Gateway
    Model: LT10
    Processor: Intel Atom CPU N270 @ 1.60GHz 1.60GHz
    Ram: 1.00 gb
    Operating System: Windows 7 Home Premium 32-bit service pack 1

    Unfortunately It always seems to crash when I am away so I can't tell what's causing it. I ran a SFC through cmd and it did not find anything. I have also ran disk check, disk defragment, and Disk cleanup. I cannot restore it to factory settings because there are some programs on it I can't get back.

    Attached is the report from the SF Diagnostic Tool.
    If there is any more info you need please let me know.

    Any help is appreciated.

    Thanks,
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\SF_03-10-2013\SF_03-10-2013\100313-35989-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18205.x86fre.win7sp1_gdr.130708-1532
    Machine Name:
    Kernel base = 0x82c4e000 PsLoadedModuleList = 0x82d8e230
    Debug session time: Fri Oct  4 01:37:37.003 2013 (UTC + 6:00)
    System Uptime: 0 days 0:52:15.721
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 82c873a5, b138d034, 0}
    
    *** WARNING: Unable to verify timestamp for FSPFltd.sys
    *** ERROR: Module load completed but symbols could not be loaded for FSPFltd.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    *** WARNING: Unable to verify timestamp for mfencbdc.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
    *** WARNING: Unable to verify timestamp for MOBK.sys
    *** ERROR: Module load completed but symbols could not be loaded for MOBK.sys
    Probably caused by : mountmgr.sys ( mountmgr!QueryDeviceInformation+11c )
    
    Followup: MachineOwner
    ---------
    Code:
    Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
    Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
    It seems that McAfee is the cause of your crashes. McAfee is a known cause to BSOD's and not the best AV to use. Please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Make scans with these tools -

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    ------------------------
    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
    ------------------------
    Code:
    Advanced SystemCare 6	"c:\program files\iobit\advanced systemcare 6\asctray.exe" /autostart	NT AUTHORITY\SYSTEM	HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence. If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything. 10 Tips on How to Properly Maintain Your Computer
    ------------------------
    Upload a screenshot using:

    Test your Hard Drive(s) by running:

    ------------------------
    Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

    Let us know the results.
      My Computer


  3. Posts : 2
    Windows 7 32-bit
    Thread Starter
       #3

    Thanks for your reply koolkat77,

    I uninstalled Advanced System Care.
    I ran the System File Check and it didn't find anything wrong.
    I did not uninstall McAfee because I just renewed my subscription a month or 2 ago but when it ends I will get rid of It.

    Since I unistalled Advanced System Care 2 days ago it has not crashed.

    I attached the screenshots you asked for.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Okay, post if you have more BSOD.
      My Computer


 

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