BSOD with many errors

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  1. Posts : 15
    Windows 7 Home Prenium 32bit
       #1

    BSOD with many errors


    Hi all I need some help on my laptop. I'm quite a noob on this so please pardon me!

    My laptop is Compaq Presario CQ40-519TU Notebook PC, its around 3-4 years old.
    I recently reformat my notebook as I face a lot BSOD while using it. But after reformatting I still face the BSOD problem .

    I face BSOD while browsing the internet using IE or firefox. Previously before reformatting, I use chrome.
    BSOD will happen every few minutes or sometimes will blackscreen or the screen will hang.
    I don't use my laptop daily since BSOD happens every now and then...

    Here are some of the error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441
    Additional information about the problem:
    BCCode: 1000007f
    BCP1: 00000008
    BCP2: 807CA750
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\090913-33680-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-60247-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441
    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 922CDE70
    BCP3: ADE2BB60
    BCP4: ADE2B740
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\091013-35162-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-56175-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441
    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 8212241A
    BCP3: 8D3C2C14
    BCP4: 8D3C27F0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\091713-23306-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-70918-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441
    Additional information about the problem:
    BCCode: 50
    BCP1: C9F38C55
    BCP2: 00000001
    BCP3: 9164FAD9
    BCP4: 00000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\091813-28345-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-82321-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441
    Additional information about the problem:
    BCCode: a
    BCP1: FFFFFF89
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 82F11AF9
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\092913-24460-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-76580-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441
    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 830B42AB
    BCP3: B3494BB4
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\100213-28017-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-85316-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441
    Additional information about the problem:
    BCCode: a
    BCP1: 1A4300A7
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 82EBE0FD
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\100213-26941-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-85597-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the Forum.
    Code:
    Start Menu\Programs\DriverMax	Public:Start Menu\Programs\DriverMax	Public
    writhziden said:
    In regards to Driver Max:
    • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.
    ------------------------
    Avira is often a cause of BSOD's. Please remove it and use Microsoft Security Essentials with the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Make scans with these tools -

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    ------------------------
    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
    ------------------------
    Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

    ------------------------
    Upload a screenshot using:

    Test your Hard Drive(s) by running:

    ------------------------
    Test and Diagnose RAM Issues with Memtest86+:

       Tip

    • Pay close attention to Part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.


       Information

    Download

    and install Revo Uninstaller.
    • Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

    DUMP INFORMATION:
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Usra\Downloads\SF_07-10-2013\SF_07-10-2013\100213-28017-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18205.x86fre.win7sp1_gdr.130708-1532
    Machine Name:
    Kernel base = 0x82e4d000 PsLoadedModuleList = 0x82f964d0
    Debug session time: Wed Oct  2 14:10:11.492 2013 (UTC + 6:00)
    System Uptime: 0 days 0:04:42.349
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 830b42ab, b3494bb4, 0}
    
    Probably caused by : ntkrpamp.exe ( nt!EtwpFindGuidEntryByGuid+4d )
    
    Followup: MachineOwner
    ---------
    
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Usra\Downloads\SF_07-10-2013\SF_07-10-2013\100213-26941-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18205.x86fre.win7sp1_gdr.130708-1532
    Machine Name:
    Kernel base = 0x82e40000 PsLoadedModuleList = 0x82f894d0
    Debug session time: Wed Oct  2 14:15:49.627 2013 (UTC + 6:00)
    System Uptime: 0 days 0:05:14.484
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {1a4300a7, 2, 1, 82ebe0fd}
    
    Probably caused by : hardware ( win32k!RawInputThread+486 )
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 15
    Windows 7 Home Prenium 32bit
    Thread Starter
       #3

    Big thanks for the fast reply! I just face 2 bsod problems again. I will try with all the steps now.
      My Computer


  4. Posts : 15
    Windows 7 Home Prenium 32bit
    Thread Starter
       #4

    I'm stuck at Microsoft Security Essentials!
    I install it successfully but while updating, BSOD pop up, now I can't install or uninstall it.
    It shows error code: 0x80070643
    I tried the help on their website but still can't...
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Upload fresh reports.
    Then start with testing hardware.
      My Computer


  6. Posts : 15
    Windows 7 Home Prenium 32bit
    Thread Starter
       #6

    Hi, I did a system restore before reading your reply. I managed to get Microsoft security essentials running.

    I removed Avira and DriverMax.
    Run a full scan with Microsoft Security Essentials - Pass
    Quick Scan with malwarebytes Free - Pass
    Done with clean startup in windows 7
    Scan with TDSSKiller Rootkit Removal Utility - Pass
    Scan with Online Virus Scanner Eset - Pass
    Run SFC and Disk Check - Pass

    Attached Speccy and HWMonitor results:

    Attachment 288780

    Attachment 288781

    I did a ram test run first but not yet done with Hard Drive Diagnostic Procedure.

    Attached Ram test results when my laptop is warm.
    I will post another result when my laptop is cold.

    Attachment 288786

    I'm not sure if I done correctly with the ram test, do I need to remove it and test individually?
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    iceystar said:
    Do I need to remove it and test individually?
    Probably at a later time.
      My Computer


  8. Posts : 15
    Windows 7 Home Prenium 32bit
    Thread Starter
       #8

    I just did a SF Diagnostics test. Attach the file.

    I am trying to do a Hard Drive Diagnostic but do not know how to proceed.
    I download this file from WD Support / Downloads / Mobile & AV-25 / WD Blue
    I burn to a blank cd but when I boot up using cd drive, it goes straight to windows.
    Is that a wrong software?
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    The program has been downloaded is for installation in windows and to run thereby.

    Please update the RealTek NIC drivers to the latest version available.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c000001d, 8b491038, 807e38d4, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\Rt86win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : Rt86win7.sys ( Rt86win7+ce8a )
    
    Followup: MachineOwner
    ---------
    1: kd> lmvm Rt86win7
    start    end        module name
    926c5000 926ea000   Rt86win7 T (no symbols)           
        Loaded symbol image file: Rt86win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
        Image name: Rt86win7.sys
        Timestamp:        Thu Feb 26 15:04:22 2009 (49A65B16)
        CheckSum:         00022867
        ImageSize:        00025000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try getting these drivers updated as well:
    Code:
    HpqKbFiltr.sys Tue Jun 19 04:12:03 2007 (46770333)
    HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
    http://www.carrona.org/drivers/drive...HpqKbFiltr.sys

    Code:
    Apfiltr.sys Thu Jan 31 20:14:31 2008 (47A1D7C7)
    Alps pointing device
    http://www.carrona.org/drivers/drive...id=Apfiltr.sys

    Code:
    enecir.sys Thu Sep 4 15:47:24 2008 (48BFAEAC)
    ENE Consumer IR Driver for eHome
    http://www.carrona.org/drivers/driver.php?id=enecir.sys
      My Computer


  10. Posts : 15
    Windows 7 Home Prenium 32bit
    Thread Starter
       #10

    Ok I just update the Realtek driver to driver version: 7.12.1218.2009
    I'm not sure if that's the latest driver for my laptop...

    I managed to update the HP quick launch button and Alps pointing device through HP website.

    But for the ENE consumer IR driver, I couldn't find any download it.

    Attached my new diagnostics result.
      My Computer


 
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