BSOD when do nothing, watching, playing (randomly) x116

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  1. Posts : 14
    Windows 7 Ultimate x86
       #1

    BSOD when do nothing, watching, playing (randomly) x116


    so im getting this bsod since long time ago, sometimes it not appear, but when it once appear, it will come over over again.. and 3 days ago it come, and appear when startup windows. so, i boot up my pc, and logging screen and desktop. and 3 sec bsod, i boot up again. and same thing happens. so i boot in safe mode. it not appear. so i thought it is not hardware problem, so i searching in internet for this bsod. usually it caused by atikmpag.sys dxkgrnl.sys dxgmms1.sys ntoskrnl.exe watchdog.sys. so i do the instruction for download & install the latest driver by AMD which is 13.1 for my HD 4650 and keep bsod, so i follow instruction again for EXPAND.exe manual in cmd for atikmpag.sy_ and atikmdag.sy_ it make me not bsod anymore until now.

    today i got bsod when watching movie in media player classic.

    please help me to get rid of this bsod,

    thank you very much for reply and help
    Last edited by blackstrike; 01 Oct 2013 at 06:09.
      My Computer


  2. Posts : 14
    Windows 7 Ultimate x86
    Thread Starter
       #2

    im sorry i run the SF in safe mode, do i need provide for normal windows mode?
      My Computer


  3. Posts : 14
    Windows 7 Ultimate x86
    Thread Starter
       #3

    here is SF in normal windows mode
      My Computer


  4. Posts : 14
    Windows 7 Ultimate x86
    Thread Starter
       #4

    help me
      My Computer


  5. Posts : 14
    Windows 7 Ultimate x86
    Thread Starter
       #5

    please...
      My Computer


  6. Posts : 14
    Windows 7 Ultimate x86
    Thread Starter
       #6

    anybody ...
      My Computer


  7. Posts : 1,454
    Microsoft Windows 8.1 64-bit Professional
       #7

    Hello blackstrike and welcome to the Forums,

    Please don't bump your thread; it's against the forum rules and disadvantageous for you as it makes the thread seem more busy as if you were receiving assistance.
    2) No useless posts, e.g., thread bumping, useless one liners, junk posting to increase post count, and identical multi-postings in different forums.
    Read here: Forum Rules

    There are only a few BSoD debuggers at this Forum and there are a lot of threads. Please be patient until one comes to your thread as it may take a while.

    ----------


    The following software is contributing to your problems, please uninstall it;

    Code:
    Start Menu\Programs\DAEMON Tools Pro    Public:Start Menu\Programs\DAEMON Tools Pro    Public
    • Download and install Revo Uninstaller.
    • Right click the program that needs to be removed, and click on Uninstall.
    • Select "Advanced" as uninstall mode.
    • Let Revo remove the program, and afterwards please follow the displayed steps to remove all entries of the program as well.
    • When all programs have been uninstalled, please restart your machine.


    ----------

    What anti virus software are you currently using and which came preinstalled with your machine?

    ----------

    All dump files point to the same cause;
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {86b0e008, 95e377f2, c0000001, 3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+77f2 )
    
    Followup: MachineOwner
    ---------
    Usual cause: Failing GPU driver.
    More info Bug check 0x116.
    Driver reference table: atikmpag.sys

    ----------

    Code:
    1: kd> lmvm atikmpag
    start    end        module name
    95e30000 95e7c000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Nov 16 20:38:49 2012 (50A69649)
        CheckSum:         0004C882
        ImageSize:        0004C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please download the latest driver for your GPU from here and remove the old driver by using Driver Sweeper as described in this tutorial.

    ----------

    Stress test the graphics card using Furmark GPU Stress Test.
       Information
    During the test please check the screen for artifacts.
    The purpose of this test is to make your machine crash and create dump files so that we can pinpoint the cause of your problem.
       Tip
    Please run Furmark once when your machine has just started, and once again when your machine has been active for several hours.

    ----------

    Code:
    1: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7500  @ 2.93GHz"
    MaxSpeed:     2930
    CurrentSpeed: 2933
    Please reset your BIOS back to the default settings in case that you are overclocking.
    Clear CMOS
       Tip
    Be sure to write down whether your SATA mode is either AHCI or IDE. After clearing the CMOS be sure to set the SATA mode to the correct mode.
       Warning
    If any hardware is overclocked, be sure to also set it back to the default speed!


    Good luck and keep us posted,
    Nommy
      My Computer


  8. Posts : 14
    Windows 7 Ultimate x86
    Thread Starter
       #8

    here 2 more bsod, when playing dota 2 in 1-2 hours and when startup today

    daemon tools uninstalled, vga driver reintalled latest, none of them overclocked

    im using MSE for anti virus
      My Computer


  9. Posts : 14
    Windows 7 Ultimate x86
    Thread Starter
       #9

    another bsod again when watching twitch.tv livestream
      My Computer


  10. Posts : 1,454
    Microsoft Windows 8.1 64-bit Professional
       #10

    Hello Blackstrike,

    Code:
    BugCheck 116, {871d71c8, 936397f2, c0000001, 3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+77f2 )
    
    Followup: MachineOwner
    ---------------------------
    BugCheck 116, {c6b6b510, 92e5c7f2, c0000001, 3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+77f2 )
    
    Followup: MachineOwner
    ---------------------------
    BugCheck 116, {86b0e008, 95e377f2, c0000001, 3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+77f2 )
    
    Followup: MachineOwner
    ---------------------------
    BugCheck 116, {87f81510, 936337f2, c0000001, 3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+77f2 )
    
    Followup: MachineOwner
    ---------------------------
    BugCheck 116, {86764510, 92a517f2, c0000001, 3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+77f2 )
    
    Followup: MachineOwner
    ---------------------------
    Usual cause: Failing GPU driver.
    More info Bug check 0x116.
    Driver reference table: atikmpag.sys

    ----------

    As you can see all dump files (including the one while watching Twitch) point to your GPU.
    What are the results of running Furmark as displayed in my previous post?

    ----------

    Please download Speccy.

    1. Download and install Speccy.
    2. Open Speccy. Click on the Summary tab.
    3. Click on File and then on Save Snapshot.
    4. Set the save location as your desktop and upload the file by following this tutorial.
      Please upload a snapshot of your machine in the following situations;
      • Idle, after startup.
      • After being used for a few hours.
      • After straining the GPU by, for example, playing some High Res games.


    ----------

    Code:
    0: kd> dps 8e6ec000 8e6ef000
    8e6eeb4c  94ea407f dxgkrnl!TdrBugcheckOnTimeout+0x8d
    8e6eeb50  00000116
    8e6eeb54  87f81510
    8e6eeb58  936337f2 atikmpag+0x77f2
    8e6eeb5c  c0000001
    8e6eeb60  00000003
    8e6eeb64  87f81510
    8e6eeb68  876e3000
    8e6eeb6c  8e6eeba0
    8e6eeb70  94e98dda dxgkrnl!DXGADAPTER::PrepareToReset+0xf1
    8e6eeb74  936337f2 atikmpag+0x77f2
    8e6eeb78  c0000001
    8e6eeb7c  00000003
    8e6eeb80  876f0008
    8e6eeb84  87f81510
    8e6eeb88  00000000
    8e6eeb8c  00000000
    8e6eeb90  23c34600
    8e6eeb94  876e3204
    8e6eeb98  00000000
    8e6eeb9c  00000100
    8e6eeba0  8e6eebbc
    8e6eeba4  94e98a79 dxgkrnl!TdrIsRecoveryRequired+0x14e
    8e6eeba8  87f81510
    8e6eebac  87f81510
    8e6eebb0  8cf7207e watchdog!WdLogNewEntry5
    8e6eebb4  9363386e atikmpag+0x786e
    8e6eebb8  9363386e atikmpag+0x786e
    8e6eebbc  8e6eec34
    8e6eebc0  94ed492c dxgmms1!VidSchiReportHwHang+0x3c0
    8e6eebc4  00000000
    8e6eebc8  00000102
    8e6eebcc  876f0008
    8e6eebd0  00000002
    8e6eebd4  94efea7c dxgmms1!VidSchiCheckHwProgress+0x68
    8e6eebd8  94eff19d dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
    8e6eebdc  94edb8f0 dxgmms1!VidSchiScheduleCommandToRun+0xaa
    8e6eebe0  94f00501 dxgmms1!VidSchiRun_PriorityTable+0xf
    8e6eebe4  94f005bd dxgmms1!VidSchiWorkerThread+0x7f
    As we can see here, the Windows DirectX drivers are very busy before your system crashes, which only confirms that the cause is, indeed, your GPU.
    If you haven't got it installed already, please download and install DirextX 11.1 by downloading the KB2670838 update.
    Please read before installing; How to download and install DirectX.

    ----------

    Have you ever reapplied the thermal paste on your GPU? Please do so by following this tutorial. Please also clean your desktop on the inside as displayed in this tutorial.
    For more info, please watch this video:

    The video speaks of the CPU, but this also applies to the GPU.

    ----------

    Unrelated to your BSoD's, but when I look at your Event Viewer output, I see these;
    Code:
    Event[34996]:
      Log Name: System
      Source: Microsoft Antimalware
      Date: 2013-08-15T01:43:01.000
      Event ID: 2001
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: STARX-PC
      Description: 
    Microsoft Antimalware has encountered an error trying to update signatures.
         New Signature Version: 
         Previous Signature Version: 1.155.2264.0
         Update Source: Microsoft Update Server
         Update Stage: Install
         Source Path: http://www.microsoft.com
         Signature Type: AntiVirus
         Update Type: Full
         User: NT AUTHORITY\SYSTEM
         Current Engine Version: 
         Previous Engine Version: 1.1.9700.0
         Error code: 0x80070643
         Error description: Fatal error during installation. 
    
    Event[34997]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2013-08-15T01:43:05.248
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: StarX-PC
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.155.2264.0).
    
    Event[34998]:
      Log Name: System
      Source: Microsoft Antimalware
      Date: 2013-08-15T01:43:18.000
      Event ID: 3002
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: STARX-PC
      Description: 
    Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
         Feature: Network Inspection System
         Error Code: 0x80070002
         Error description: The system cannot find the file specified. 
         Reason: The system is missing updates that are required for running Network Inspection System.  Install the required updates and restart the computer.
    Are these problems resolved or are you still experiencing problems with MSE?

    Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

    1. Click on the .
    2. Open an elevated command prompt.
    3. Type "SFC /SCANNOW" without the quotations.
    4. Let SFC do it's thing, and then prompted to, restart.

      If SFC found and repaired anything, please do the following:
    5. When restarted, open an elevated command prompt.
    6. Type (or copy) the following, this will create a .txt file on your desktop;
      findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    7. In your next reply, please attach this file using the method displayed in this tutorial.


    Good luck and keep us posted,
    Nommy
      My Computer


 
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