BSOD or crash on hibernate or sleep mode

link8 · 07 Oct 2013

Hello,
I've been having this problem for about two weeks in which my computer refuses to hibernate or go into sleep mode when I am away from it, and I end up with it either giving me BSOD or it restarts and gives me a message telling me the system recovered from a serious error, and asks if I want to send the info to Windows, but then it never seems to go anywhere.
Scans of the memory turned out fine, and I also turned off all sorts of peripheral things from the startup lineup. I see a few other people have been having trouble with their Wifi driver and wonder if that's my problem too.

I am running Windows 7 Starter that came with my machine (Acer Aspire One Happy netbook).

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.11
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: C0563B68
BCP2: C0000010
BCP3: 3235A8C0
BCP4: AC76DF40
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Here's the files. Please let me know if you need any more info. Thanks for any help you can offer!
Link8

Arc · 07 Oct 2013

All your latest BSODs are stop 0x7A.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {c0563b68, c0000010, 3235a8c0, ac76df40}

Probably caused by : memory_corruption ( nt!MiWaitForInPageComplete+302 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: c0563b68, lock type that was held (value 1,2,3, or PTE address)
Arg2: c0000010, error status (normally i/o status code)
Arg3: 3235a8c0, current process (virtual address for lock type 3, or PTE)
Arg4: ac76df40, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

link8 · 09 Oct 2013

Dear Arc,
Thank you for your help in diagnosing the Intel Rapid Storage as the main issue. After getting rid of that, I have successfully been able to put the computer into Hibernate with no crashing.

I also ran a the memtest scan for 7 passes (13 hours) and it found no errors. So if it continues to have no problems, it would seem to be the fault of the Intel Rapid Storage driver.

Thanks a lot for your help. I really appreciate it.

Arc · 09 Oct 2013

Its good to know :)
Let us know for any further issue :)

link8 · 17 Oct 2013

Hi Arc,

Well, it seems that I spoke too soon about the problem being solved. It solved it temporarily and I was able to use hibernate and sleep mode without seeing the BSOD, but it just now has shown up again not too long after coming out of hibernate (maybe 10-15 minutes later).

I have not reinstalled the Intel Rapid Storage, but have downloaded updates to various other programs (and the slew of Windows 7 updates that just came out) since then.

I'm including the file from the diagnostic tool in hopes it will help pinpoint the issue.

Thank you!
Link8

Arc · 17 Oct 2013

Hi link8.

It is another stop 0x7A. Theoretically 0x7A BSODs are not directly related/caused by sleep-hibernate. But as the BSOD is causing at that time, we should concentrate on some points.

First, follow the rest two of my earlier post, as we need to check the health of the HDD and the RAM.

Arc said:

Post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Scan the system for possible virus infection with the following programs.

Also, follow Power Plan Settings - Change.
At step 5, expend Hard Disk > Turn off Hard Disk after > Never. Then apply and OK.

Attachment 290139

Let us know the results.

link8 · 17 Oct 2013

Hi Arc,
Thanks for the quick reply.
I had already done the Memtest86 and it didn't find any errors in over 7 passes and 13 hours of scanning.

But I just downloaded the Crystal Dew tool and it looks like we may have a winner (or loser) in this ring. Please take a look and let me know what you think. The first several items on the list that say they're going over the threshold don't bode well (like read error rate, spin up time, and reallocated sectors count), but I'm not sure what to make of it. Get a new hard drive I guess?

Text file attached...please let me know if you need another format and I will try to do that. Since it is a netbook, a screen shot does not come out nicely.

Link8

Arc · 17 Oct 2013

It appears that there is some read error.

Perform a disc check using Data Lifeguard Diagnostic for Windows.

link8 · 18 Oct 2013

Well, both the quick test and the extended test say "PASS"...
We're starting to wonder if it's a corrupt operating system or maybe motherboard going bad? Not sure. Maybe we'll just have to give up and reinstall the operating system. I didn't want to have to do that but the possibilities seem to be getting fewer.

The Anti-rootkit scan came out normal, no problems detected.

I've noticed that I've had some troubles with the Wifi not connecting well when other machines are connecting fine, too, but I am not sure whether it is related or a separate issue.

Hope to hear if you have any ideas.
Thanks.

Arc · 18 Oct 2013

Go for a clean install. It will minimize the chance of a driver caused BSOD at least.

BSOD or crash on hibernate or sleep mode

BSOD or crash on hibernate or sleep mode

Looks like it's solved

Another BSOD appears after hibernate

Results of HDD Crystal Dew scan

test results