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Windows 7: random BSOD and other issues

22 Oct 2009   #1
simpleheart

windows 7
 
 
random BSOD and other issues

loaded 7 onto a new HP computer right out of the box early Sept... few weeks ago starting getting BSOD and lockups.. I have seen NV7DDMKM, TCPIP and something about MFEA.. locks up everytime I try to do a backup.. random lockups at random times also.. and lockups during boot, have to hold powwer button to reset.. getting past the annoying phase.. any possible help will be app.. try to keep it relatitivily simple for me..


My System SpecsSystem Spec
.
22 Oct 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by simpleheart View Post
loaded 7 onto a new HP computer right out of the box early Sept... few weeks ago starting getting BSOD and lockups.. I have seen NV7DDMKM, TCPIP and something about MFEA.. locks up everytime I try to do a backup.. random lockups at random times also.. and lockups during boot, have to hold powwer button to reset.. getting past the annoying phase.. any possible help will be app.. try to keep it relatitivily simple for me..
simpleheart

We have some of the best ppl for BSOD's here (im not one of them) they willl be along.
CAn you go to c:\windows\minidump, zip the dump files (*.dmp) and upload them to us. to upload you use the attachment icon (shaped like a paperclip) in the reply form

Dont hesitate to ask if you need help with anything.

btw welcome to sevenforums.

Ken
My System SpecsSystem Spec
22 Oct 2009   #3
simpleheart

windows 7
 
 
tried to get minidumps

I have 20 files and when I try to zip them I get a pop up saying "File not found or read permission" it starts to create the zip file but stops

attached are the last few dumps.. well I could not even do that.. told me to contact the sys admin.. and it is me..
My System SpecsSystem Spec
.

22 Oct 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by simpleheart View Post
I have 20 files and when I try to zip them I get a pop up saying "File not found or read permission" it starts to create the zip file but stops

attached are the last few dumps.. well I could not even do that.. told me to contact the sys admin.. and it is me..
try dragging the files to the desktop then zipping
My System SpecsSystem Spec
22 Oct 2009   #5
simpleheart

windows 7
 
 

tried that too. still says I need admin rights to do that.. under advanced security settings I click on owner and it says "unable to display current owner"
My System SpecsSystem Spec
22 Oct 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by simpleheart View Post
tried that too. still says I need admin rights to do that.. under advanced security settings I click on owner and it says "unable to display current owner"
Just coming back to check on you. the error message is you need admin rights? we can fix that quick. to get admin rights you need to run as admin. there are instructions on how to here Elevated Command Prompt

then you should be able to.

let us know if it doesn't

Ken
My System SpecsSystem Spec
22 Oct 2009   #7
simpleheart

windows 7
 
 

okay. I tried several things and finally copied my dumps to another folder and got them ziped.. now the 'manage attachents" has been saying "uploading files for a while and seems to be stalled... zip file is only 828 K.. should have been a quick transfer..
My System SpecsSystem Spec
23 Oct 2009   #8
simpleheart

windows 7
 
 

let me try and attach some dumps...
My System SpecsSystem Spec
24 Oct 2009   #9
jcgriff2

Windows 7 - Vista
 
 

Hi -

Very nice assortment of mini kernel dumps... thank you!

The >20 dumps had various bugchecks. One thing was very evident from the first one on October 3 - you have both Norton 360 and McAfee Internet Security installed.


McAfee appears to have been recently updated - Oct 3 would be about right for these drivers to hit your system -
Code:
mfeapfk.sys  Thu Sep 03 17:03:34 2009 (4AA05956)
mfeavfk.sys  Thu Sep 03 17:04:14 2009 (4AA0597E)
mfefirek.sys Thu Sep 03 17:09:46 2009 (4AA05ACA)
mfehidk.sys  Thu Sep 03 17:02:31 2009 (4AA05917)
mfendisk.sys Thu Sep 03 17:03:08 2009 (4AA0593C)
mferkdet.sys Thu Sep 03 17:04:46 2009 (4AA0599E)
mfewfpk.sys  Thu Sep 03 17:02:57 2009 (4AA05931)
Strangely, only this single Norton 360 driver shows up; none others -
Code:
cfwids.sys   Sat Aug 01 11:32:38 2009 (4A748A46)  Norton 360
Keep an eye out for updates to this Atheros wifi driver as the MS network driver ntdll.dll was blamed in a few of the dumps. athrx.sys has caused its own share of BSODs in the past, but I cannot speak ill about this particular version -
Code:
athrx.sys    Wed Mar 11 20:43:16 2009 (49B884D4)

NVIDIA drivers also showed up in some BSODs with 0x116 bugchecks -Video TDR = the display adaptor timed out during a reset. I would start with the removal of both N360 & McAfee as one may have corrupted the other - or both.

Use their respective removal tools -
Norton - Tech Support Forum - View Single Post - [SOLVED] Vista will not allow updates to programs

McAfee - Tech Support Forum - View Single Post - [SOLVED] Blue Screen O'Death!

Regards. . .

jcgriff2

`
My System SpecsSystem Spec
24 Oct 2009   #10
simpleheart

windows 7
 
 

I remover the 360 (was preloaded on machine when I got it) and the McAfee. I had loaded that when I found out my Windows Live OneCare would not work on 7. I will load the AVG and see if this corrects the problem.
so far I can't even get through a backup with out crashing.
I keep getting messages about NVIDIA conflicts and have tried to correct with the Windows 7 driver, not sure if that is still a issue.

thanks for the help and I'll update with the results. or more minidumps..
My System SpecsSystem Spec
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