New Laptop w/ Multiple BSOD Types


  1. wilkins1991
    Posts : 3
    Windows 7 Home Premium 64
       New #1

    New Laptop w/ Multiple BSOD Types


    I recently purchased a MSI customized laptop from Xotic PC and within the first week of using it, I have received multiple BSODs. The laptop runs perfectly normal and then suddenly the screen turns black, sometimes it might make a weird noise and then I receive a stop error. After the memory dump is complete, the system reboots normally and runs fine again... the only thing that pops up is a Windows alert that the system had an unexpected shutdown with the stop error code which has included 50, 1d, 1e, 1a, and f. Then it will run perfectly for a few hours until this happens again. I have tried scanning for viruses as well as restoring to factory settings but the stop errors continue. Any help would be greatly appreciated.


    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)

    System Manufacturer: Micro-Star International Co., Ltd.

    System Model: GT60 2OC/2OD BIOS:

    BIOS Date: 07/11/13 11:16:56 Ver: 04.06.05

    Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz

    Memory: 16384MB RAM Available

    OS Memory: 16272MB RAM


    The modifications made were adding 8GB of RAM and improved cooling. The only software installed since the factory restore is Skype, Spotify, Malwarebytes and CC Cleaner.


    The dump files are attached.
      My Computer
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    What I am seeing that it is a common issue with the switchable graphics environment. Both the display drivers .... integrated Intel and Dedicated nvidia .... both are up to date. But both are failing during the time of switching graphics.

    You have two options here:

    First, RMA the computer explaining the issue.

    Second: Disable the integrated graphics and perform a clean reinstall.
      My Computer
    Quote Quote

  4. wilkins1991
    Posts : 3
    Windows 7 Home Premium 64
    Thread Starter
       New #3

    thank you so much for the reply, what exactly would I be performing a clean reinstall of? windows? or the integrated graphics?
      My Computer
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    :)

    Clean Reinstall - Factory OEM Windows 7
      My Computer
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  7. wilkins1991
    Posts : 3
    Windows 7 Home Premium 64
    Thread Starter
       New #5

    thanks a lot!
      My Computer
    Quote Quote

 

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