Windows 7: Blue Screen

emfajardo2 · 11 Oct 2013

Hi good people,

After having some WiFi problems and eventually re installing windows everything was going pretty smooth. However I've had three blue screens since then and am getting this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8004185040
BCP4: FFFFF80000B9C510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100713-30186-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-80075-0.sysdata.xml

I'm not too sure what's causing this but any help would be great!

Thanks in advance!

YoYo155 · 11 Oct 2013

Hello :)
We need more information to work with, please follow the Blue Screen of Death (BSOD) Posting Instructions .

emfajardo2 · 11 Oct 2013

Accomplished!

Attachment 289236

YoYo155 · 11 Oct 2013

Thanks :) !

Two of the three dumps pertain issues with the Realtek card reader.
The other indicates a problem with a USB related device, what do you have regularly
plugged into the USB ports (I see an android modem and a reciver)?

Code:

BugCheck 1000009F, {4, 258, fffffa8004185040, fffff80000b9c510}

*** WARNING: Unable to verify timestamp for RtsPStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys
Implicit thread is now fffffa80`04185040
Probably caused by : RtsPStor.sys ( RtsPStor+77a2 )

Stacks grow upwards and that is how we read them.
It looks as if you either removed a card from the reader then the reader tried to stop
and change it's power state or it was simply attempting to go idle either way it failed to complete
the transition.

Code:

0xfffff880031af6b8 : 0xfffff80002ec85d2 : nt!KiCommitThreadWait+0x1d2
0xfffff880031af6f8 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70
0xfffff880031af700 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70
0xfffff880031af708 : 0xfffff80002ec85d2 : nt!KiCommitThreadWait+0x1d2
0xfffff880031af730 : 0xfffff800030d6a00 : nt!PnpShutdownEvent
0xfffff880031af748 : 0xfffff80002ed50ea : nt!KeWaitForMultipleObjects+0x272
0xfffff880031af798 : 0xfffff80002ed999f : nt!KeWaitForSingleObject+0x19f
0xfffff880031af7c8 : 0xfffff80002ed7256 : nt!KeSetEvent+0x106
0xfffff880031af7e8 : 0xfffff88000f47bb7 : ACPI!ACPIDispatchIrp+0x2a3
0xfffff880031af7f0 : 0xfffff88000f7ee18 : ACPI!ACPIRootIrpQueryRemoveOrStopDevice
*** WARNING: Unable to verify timestamp for RtsPStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys
0xfffff880031af858 : 0xfffff80002ee3b00 :nt!IopAllocateIrpPrivate+0xb0
0xfffff880031af8b8 : 0xfffff800031409e1 : nt!IopSynchronousCall+0xe1
0xfffff880031af928 : 0xfffff800032bf6c1 : nt!IopRemoveDevice+0x101
0xfffff880031af9e8 : 0xfffff80002fd5053 : nt!PnpRemoveLockedDeviceNode+0x1a3
0xfffff880031afa38 : 0xfffff800032bf214 : nt!PnpDeleteLockedDeviceNode+0x44
0xfffff880031afa68 : 0xfffff800032bf320 : nt!PnpDeleteLockedDeviceNodes+0xa0
0xfffff880031afad8 : 0xfffff80003350224 : nt!PnpProcessQueryRemoveAndEject+0xc34

Code:

lmvm RtsPStor
start             end                 module name
fffff880`0899d000 fffff880`089f4000   RtsPStor T (no symbols)           
    Loaded symbol image file: RtsPStor.sys
    Image path: \SystemRoot\system32\DRIVERS\RtsPStor.sys
    Image name: RtsPStor.sys
    Timestamp:        Thu Jul 21 08:52:49 2011

Driver Reference Table - RtsPStor.sys

The driver is pretty old!
I wasn't able to determine which version you your PC has, please download and copy it's content
to a notepad text file then upload here attached to your next post.

Reader checking tool - (6th download down on the 1st table).
Also disable the PCI-e power states. - PCIe Link State Power Management - Turn On or Off in Windows

Post back with the results!

emfajardo2 · 11 Oct 2013

So when I went to the read checker tool it gave me this message:

"Sorry,no realteak cardreader is found!"

Also, the USB devices I plug in are my Android phone, flash drive, and wireless mouse.

YoYo155 · 11 Oct 2013

I've asked for some advise on how to find your particular version, hang tight :) .

In the meantime can you post a screenshot of the Hardware ID of the card reader from the device manager?

Start Menu> type, devmgmt.msc
find the card reader double click it, a window should open there is a Details tab click on it.
Under Property select Hardware Ids, post a screenshot of that please.

emfajardo2 · 11 Oct 2013

Thank you so much for taking the time to help me!

Alright I'm not 100% sure what I'm looking for but don't seem to find any card reader.

YoYo155 · 11 Oct 2013

Really? that is strange.
Please post a picture of the device manager in general then.

emfajardo2 · 11 Oct 2013

Sorry, having some internet issues. But here they are:

Attachment 289271
Attachment 289272
Attachment 289273

YoYo155 · 12 Oct 2013

This is awfully odd

Your laptop does physically have a card reader right?
Please post a screenshot of the hidden devices, even tough everything else point to it being active.

Attachment 289336