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11 Oct 2013 | #1 |
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Blue Screen
Hi good people,
After having some WiFi problems and eventually re installing windows everything was going pretty smooth. However I've had three blue screens since then and am getting this error message: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 1000009f BCP1: 0000000000000004 BCP2: 0000000000000258 BCP3: FFFFFA8004185040 BCP4: FFFFF80000B9C510 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\100713-30186-01.dmp C:\Users\Admin\AppData\Local\Temp\WER-80075-0.sysdata.xml I'm not too sure what's causing this but any help would be great! Thanks in advance! |
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11 Oct 2013 | #2 |
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Hello
![]() We need more information to work with, please follow the Blue Screen of Death (BSOD) Posting Instructions . |
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11 Oct 2013 | #3 |
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11 Oct 2013 | #4 |
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Thanks
![]() Two of the three dumps pertain issues with the Realtek card reader. The other indicates a problem with a USB related device, what do you have regularly plugged into the USB ports (I see an android modem and a reciver)? Code:
BugCheck 1000009F, {4, 258, fffffa8004185040, fffff80000b9c510} *** WARNING: Unable to verify timestamp for RtsPStor.sys *** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys Implicit thread is now fffffa80`04185040 Probably caused by : RtsPStor.sys ( RtsPStor+77a2 ) It looks as if you either removed a card from the reader then the reader tried to stop and change it's power state or it was simply attempting to go idle either way it failed to complete the transition. Code:
0xfffff880031af6b8 : 0xfffff80002ec85d2 : nt!KiCommitThreadWait+0x1d2 0xfffff880031af6f8 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70 0xfffff880031af700 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70 0xfffff880031af708 : 0xfffff80002ec85d2 : nt!KiCommitThreadWait+0x1d2 0xfffff880031af730 : 0xfffff800030d6a00 : nt!PnpShutdownEvent 0xfffff880031af748 : 0xfffff80002ed50ea : nt!KeWaitForMultipleObjects+0x272 0xfffff880031af798 : 0xfffff80002ed999f : nt!KeWaitForSingleObject+0x19f 0xfffff880031af7c8 : 0xfffff80002ed7256 : nt!KeSetEvent+0x106 0xfffff880031af7e8 : 0xfffff88000f47bb7 : ACPI!ACPIDispatchIrp+0x2a3 0xfffff880031af7f0 : 0xfffff88000f7ee18 : ACPI!ACPIRootIrpQueryRemoveOrStopDevice *** WARNING: Unable to verify timestamp for RtsPStor.sys *** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys 0xfffff880031af858 : 0xfffff80002ee3b00 :nt!IopAllocateIrpPrivate+0xb0 0xfffff880031af8b8 : 0xfffff800031409e1 : nt!IopSynchronousCall+0xe1 0xfffff880031af928 : 0xfffff800032bf6c1 : nt!IopRemoveDevice+0x101 0xfffff880031af9e8 : 0xfffff80002fd5053 : nt!PnpRemoveLockedDeviceNode+0x1a3 0xfffff880031afa38 : 0xfffff800032bf214 : nt!PnpDeleteLockedDeviceNode+0x44 0xfffff880031afa68 : 0xfffff800032bf320 : nt!PnpDeleteLockedDeviceNodes+0xa0 0xfffff880031afad8 : 0xfffff80003350224 : nt!PnpProcessQueryRemoveAndEject+0xc34 Code:
lmvm RtsPStor start end module name fffff880`0899d000 fffff880`089f4000 RtsPStor T (no symbols) Loaded symbol image file: RtsPStor.sys Image path: \SystemRoot\system32\DRIVERS\RtsPStor.sys Image name: RtsPStor.sys Timestamp: Thu Jul 21 08:52:49 2011 The driver is pretty old! I wasn't able to determine which version you your PC has, please download and copy it's content to a notepad text file then upload here attached to your next post.
Post back with the results! |
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11 Oct 2013 | #5 |
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So when I went to the read checker tool it gave me this message:
"Sorry,no realteak cardreader is found!" Also, the USB devices I plug in are my Android phone, flash drive, and wireless mouse. |
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11 Oct 2013 | #6 |
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I've asked for some advise on how to find your particular version, hang tight
![]() In the meantime can you post a screenshot of the Hardware ID of the card reader from the device manager? ![]() find the card reader double click it, a window should open there is a Details tab click on it. Under Property select Hardware Ids, post a screenshot of that please. |
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11 Oct 2013 | #7 |
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Thank you so much for taking the time to help me!
Alright I'm not 100% sure what I'm looking for but don't seem to find any card reader. |
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11 Oct 2013 | #8 |
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Really? that is strange.
Please post a picture of the device manager in general then. |
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11 Oct 2013 | #9 |
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Sorry, having some internet issues. But here they are:
Attachment 289271 Attachment 289272 Attachment 289273 |
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12 Oct 2013 | #10 |
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This is awfully odd
![]() Your laptop does physically have a card reader right? Please post a screenshot of the hidden devices, even tough everything else point to it being active. Attachment 289336 |
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