bsod upon startup only booting in safe mode, dmp file and nfo link


  1. franaldo
    Posts : 9
    windows 7 professional service pack 1 64bit
       New #1

    bsod upon startup only booting in safe mode, dmp file and nfo link


    Hi
    im getting bsod each time i startup. Im not sure where to go from here.

    i have uploaded the .dmp file 101213-17456-01 Download ? Free Upload Site and system info file .nfo MSinfo32 Download ? Free Upload Site.

    i have activated the small memory file dump in the advanced system settings and unchecked automatic restart there too. another thing worth noting is that my bios is password protected and i cant access the bios settings.
    any help would be greatly appreciated,
    thanks
    fran
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Post it following the Blue Screen of Death (BSOD) Posting Instructions.
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  4. franaldo
    Posts : 9
    windows 7 professional service pack 1 64bit
    Thread Starter
       New #3

    ive followed the link you gave me. heres the link for the zip file with the dump info franaldo Download ? Free Upload Site thanks for the reply
    fran
      My Computer
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  6. franaldo
    Posts : 9
    windows 7 professional service pack 1 64bit
    Thread Starter
       New #4

    if i have left out any info let me know,
    thanks
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  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #5

    Read the point 6 of Blue Screen of Death (BSOD) Posting Instructions

    Screenshots and Files - Upload and Post in Seven Forums
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  8. franaldo
    Posts : 9
    windows 7 professional service pack 1 64bit
    Thread Starter
       New #6

    I've uploaded the sf zip file from the SF grab all. Do you need a screenshot and if so of what?
    thanks
    btw i followed the configuration guidelines for the small memory dump. If I've missed anything let me know, im not too tech savy!
    Last edited by franaldo; 13 Oct 2013 at 10:40. Reason: sf zip updated
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    The BSODs are caused by AVG AVI Loader Driver.
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {22, fffff8a000a00000, 1, 0}

*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )

Followup: MachineOwner
---------
    Uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Wish you a good luck, as AVG leaves leftovers which are as fatal as AVG itself to the system. So let us know the results.
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  11. franaldo
    Posts : 9
    windows 7 professional service pack 1 64bit
    Thread Starter
       New #8

    im running in safe mode with networking. i wasnt able to download microsoft security essentials due to this. i also couldnt uninstall avg properly (same reason), i tried to delete the avg folder but couldnt delete all. ive attached the log from the scan off MBAM.
    thanks for your help
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  12. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #9

    I wonder that you may need to end with a Clean Reinstall - Factory OEM Windows 7 like some other AVG users.

    Avoid it later.
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