Windows 7: Bad_Pool_Header

angiesluck · 14 Oct 2013

I had a windows popup in safe mode saying......files that help describe problem: C:\Windows\Minidump\101413-87844-01.dmp
also C:\User\Angies\AppData\Local\Temp\WER-103865-0.sysdata.xml....are these the ones causing the problem

essenbe · 14 Oct 2013

No, those are where the errors should be recorded. Many times the errors are not as specific as you would like and can be caused by other things.

Arc · 14 Oct 2013

Quote: Originally Posted by angiesluck

tried that Arc but didnt work just got blue screen...tried the clean startup which seemed to have worked for about 5 mins then another blue screen this time saying WIN32K.sys Page_Fault_In_NonPage_Area so not sure whats going on

Page fault in a non-paged area is a memory related error.

Either the physical RAM is corrupt (and you need to follow the instruction of Essenbe about Memtest86+) or some driver passing bad information to the memory.

After seeing the memtest result, we will be able to decide our next step.

angiesluck · 14 Oct 2013

Attachment 289782

angiesluck · 14 Oct 2013

Attachment 289783 Thought this may help too SFC Details

angiesluck · 14 Oct 2013

Attachment 289787 I not sure if this is the other file you need on mimidumpfiles

ICIT2LOL · 14 Oct 2013

Look I am no expert like the others but I did see this is quite an old machine ?? Some more system specs wold be handy and I for one would be looking at replacing the drive and just doing https://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

You can then retrieve any data from the old drive using the gadget .

Before you do that I didn't see any mention of a chkdsk either https://www.sevenforums.com/tutorials/433-disk-check.html

I didn't see any mention either of if the memtest was done or what became of it ? If yuo do try cleaning the slots as well

Now as for the slots to clean them use astrip of old credit card about 1/2 inch wide nip the corners off one end - preferably round them offhold apiece of thin lint free cloth over the end dab on some form of alcohol - isopropyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPU slot/s.
two pics the gadget as mentioned and the stick for cleaning the slots.

On e last option to retrieve the data is to make a bootable Ubuntu disk set the BIOS to optical and boot the machine use the TRY not the INSTALL and on the screen will appear the drives that are attached to the machine and you can open them up and then save the data however you want to an external drive.

koolkat77 · 15 Oct 2013

Quote: Originally Posted by angiesluck

Attachment 289787 I not sure if this is the other file you need on mimidumpfiles

Unfortunately that's a shortcut.

Arc · 15 Oct 2013

Quote: Originally Posted by koolkat77

Quote: Originally Posted by angiesluck

Attachment 289787 I not sure if this is the other file you need on mimidumpfiles

Unfortunately that's a shortcut.

Both the attachments of posts #16 and #17 are not proper. Upload the dumps, not the shortcuts to those :)

angiesluck · 15 Oct 2013

Attachment 289917 This is the mini dump as far as I know