Random BSOD (SF diag zip file attached)

Elsrougy · 13 Oct 2013

I am getting a random BSOD on my dell laptop, it starts up and works fine, but then suddenly a BSOD takes place, even if I am leaving it alone (without working).

in safe mode it don't at all appear even if i leave it for a day
my drivers are all up to date
I did install the windows 2 times, it works fine at the beginning and the the BSOD problem appears again
my boot up is somewhat slow, the "starting windows" screen takes more than 5 minute, and after "welcome" message it takes 2-3 min at black screen (I don't know if it is related)
The zip file of SF diagnostic is attached with the thread.

Thanks in advance

koolkat77 · 13 Oct 2013

Welcome to Seven Forums.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa80096a9b30, fffffa80096a9e10, fffff8000319d5f0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa80096a9b30, Terminating object
Arg3: fffffa80096a9e10, Process image file name
Arg4: fffff8000319d5f0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa80096a9b30

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`029f1e38 fffff800`032247b2 : 00000000`000000f4 00000000`00000003 fffffa80`096a9b30 fffffa80`096a9e10 : nt!KeBugCheckEx
fffff880`029f1e40 fffff800`031d1c9b : ffffffff`ffffffff fffffa80`09f5f660 fffffa80`096a9b30 fffffa80`096a9b30 : nt!PspCatchCriticalBreak+0x92
fffff880`029f1e80 fffff800`03151094 : ffffffff`ffffffff 00000000`00000001 fffffa80`096a9b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
fffff880`029f1ed0 fffff800`02e99fd3 : fffffa80`096a9b30 fffff800`c0000006 fffffa80`09f5f660 00000000`00ab0c40 : nt!NtTerminateProcess+0xf4
fffff880`029f1f50 fffff800`02e96570 : fffff800`02ee5aff fffff880`029f2a38 fffff880`029f2790 fffff880`029f2ae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`029f20e8 fffff800`02ee5aff : fffff880`029f2a38 fffff880`029f2790 fffff880`029f2ae0 00000000`00ab1950 : nt!KiServiceLinkage
fffff880`029f20f0 fffff800`02e9a3c2 : fffff880`029f2a38 00000000`000120cc fffff880`029f2ae0 00000000`00ab1428 : nt! ?? ::FNODOBFM::`string'+0x48e24
fffff880`029f2900 fffff800`02e98f3a : 00000000`00000000 000007fe`fcf6d8c0 00000000`00ab8501 00000000`000120cc : nt!KiExceptionDispatch+0xc2
fffff880`029f2ae0 00000000`77179c12 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`00ab1370 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77179c12


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

Followup: MachineOwner
---------

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

Elsrougy · 13 Oct 2013

@koolkat77
I did a HD test by dell (there is a test that can be done before booting i think with BIOS)
All results "passed" except (Hard Drive):

Dell system Diagnostics:
Error code 2000-01 42
validation 25506
message: Hard Drive 0-s/n 6ws0vyfw self test unsuccessful. status=79

koolkat77 · 13 Oct 2013

Contact Dell and ask for a Hard Drive replacement.

Elsrougy · 13 Oct 2013

koolkat77 said:

Contact Dell and ask for a Hard Drive replacement.

are u sure if i replaced the HD it will be all fine? nothing else?
and another question, can i get a HD from another souce? or it must be from dell

Arc · 13 Oct 2013

A stop 0xF4 is a storage related BSOD. So you are rightly suggested to check your storage device for errors. Now you found the errors. So you know the exact source of the BSOD.

You need to do as suggested. But, the rest is on you. If you are within an warranty, better you get a replacement. Otherwise, you may have a laptop's HDD form anywhere .... nothing will matter.

What you have to do is a clean install on the new HDD, and activate that new installation using the key provided in the COA sticker.

Clean Reinstall - Factory OEM Windows 7