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Windows 7: BSOD after attempted driver update; use of chrome trigger

15 Oct 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
BSOD after attempted driver update; use of chrome trigger

My friends PC had a few BSODs for some time now. She never bothered to try and resolve the issue, relying on her laptop instead. I though it was her security software (Norton) so i removed that and that BSOD went away. A few weeks later (first week in August, i think) it returned, but the PC wouldn't boot into normal mode without BSOD, only safe mode. I tried to update the bios in safe mode and when it got to the end of the update it just sat there without fully completing. I tried to close the update and suddenly...BSOD. Afterwards, I got a BSOD everytime i tried to boot into normal mode, and a BSOD everytime i tried to access the internet (using Chrome everytime) in Safe Mode. however, if i didn't try to get online and used the PC, it was just fine. I attempted a system restor, which was successful and as of today, my PC will boot into normal mode for about 5 minutes then BSOD; it will boot into Safe Mode and BSOD when I try to use Chrome but not when I use IE. That's all the info i can remember.

Just by the behavior of my PC only BSOD-ing in safe mode when i try to access chrome but not when i use IE, i think it's Chrome, but i wanted some expert help, just to be sure.

My System SpecsSystem Spec
16 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the Forum.
I would first suggest you remove Norton for testing purposes:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Use Revo Uninstaller Free to remove the software.
information   Information
Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.

Microsoft Security Essentials & Malwarebytes Free.

Update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes

You may also take a look at: Good & Free System Security Combination

Start Menu\Programs\PC Help & Tools	Public:Start Menu\Programs\PC Help & Tools	Public
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence. If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything. 10 Tips on How to Properly Maintain Your Computer

Virus Check:

Make scans with these tools below:
Application conflict:

Reduce the start-up items. This will help avoid software conflicts:
Please run these tests and report back the results.

1. SFC /scannow to check windows for corruption - SFC /SCANNOW - System File Checker
2. Disk check for errors on the hard drive - Run Disk Check in Windows 7
3. Troubleshoot apps by a clean boot - Performing a Clean Startup
4. Memtest86+ paying attention to part 3 - RAM - Test with Memtest86+

5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
23 Oct 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

I ran the Revo program and removed Norton. Thank you!

However, when trying to run 'sfc /scannow' i get the message "Windows Resource Protection could not perform the requested operation."

I also ran the disk check and no problems were found.

I restored my system after my first post and noticed that the BSOD would happen if i tried to install any new program. After following your instructions, I am now going to try and download a few programs like before and see if the BSOD comes back. Thank you for all of your help!
My System SpecsSystem Spec

23 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

You're welcome.Thanks for the update.
My System SpecsSystem Spec

 BSOD after attempted driver update; use of chrome trigger

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