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Windows 7: BSOD Stop:0x0000003D Doing random things or when shutting down.

15 Oct 2013   #1

Windows 7 Home Premium 64 bit
BSOD Stop:0x0000003D Doing random things or when shutting down.

I can't find a proper pattern to isolate what has been causing the BSOD. I read around and thought that maybe it was a driver or something but intel's driver detecting application found no errors. This happens most of the time when I'm shutting my computer down. However there have been two incidents where I was in the middle of playing a game such as Terraria like today and it froze the application, would not allow me to open the task manager even using hidden partitions and then BSOD'd when I finally hit restart.

Can anyone help me out?

My System SpecsSystem Spec
16 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

We are currently having issues with symbols which makes the dump output hard to understand.

However, please continue with the steps below:
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff80425a34800, 2, 0, fffff88006921cbc}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchDdiNotifyDpcWorker+48 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: fffff80425a34800, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88006921cbc, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034ad100
GetUlongFromAddress: unable to read from fffff800034ad1c0
 fffff80425a34800 Nonpaged pool


fffff880`06921cbc 488b00          mov     rax,qword ptr [rax]






TRAP_FRAME:  fffff80000ba2a50 -- (.trap 0xfffff80000ba2a50)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80425a34800 rbx=0000000000000000 rcx=fffffa8009189bce
rdx=0000000000010000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88006921cbc rsp=fffff80000ba2be0 rbp=fffff80000ba2d30
 r8=fffff80425a347f0  r9=0000000000000000 r10=fffffa8009189bce
r11=0000000000000003 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffff880`06921cbc 488b00          mov     rax,qword ptr [rax] ds:fffff804`25a34800=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003275129 to fffff80003275b80

fffff800`00ba2908 fffff800`03275129 : 00000000`0000000a fffff804`25a34800 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba2910 fffff800`03273da0 : fffff800`00ba2ab0 fffff880`0743cf08 fffff800`00ba2ac0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba2a50 fffff880`06921cbc : fffff800`00ba2c30 fffff880`07445b46 fffffa80`06d39010 fffffa80`0869c000 : nt!KiPageFault+0x260
fffff800`00ba2be0 fffff880`06921c58 : fffff800`00ba2ca0 fffffa80`0918940e fffff800`00ba2d30 00000000`00000000 : dxgmms1!VidSchDdiNotifyDpcWorker+0x48
fffff800`00ba2c30 fffff880`068281cf : fffffa80`088c2480 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VidSchDdiNotifyDpc+0x94
fffff800`00ba2c80 fffff880`0731c133 : fffffa80`08a35000 fffffa80`08a35000 fffffa80`0000000f 00000000`00000000 : dxgkrnl!DxgNotifyDpcCB+0x77
fffff800`00ba2cb0 fffffa80`08a35000 : fffffa80`08a35000 fffffa80`0000000f 00000000`00000000 fffff880`0731c0ca : nvlddmkm+0xb9133
fffff800`00ba2cb8 fffffa80`08a35000 : fffffa80`0000000f 00000000`00000000 fffff880`0731c0ca fffffa80`08a35000 : 0xfffffa80`08a35000
fffff800`00ba2cc0 fffffa80`0000000f : 00000000`00000000 fffff880`0731c0ca fffffa80`08a35000 00000000`00000000 : 0xfffffa80`08a35000
fffff800`00ba2cc8 00000000`00000000 : fffff880`0731c0ca fffffa80`08a35000 00000000`00000000 00000000`00000000 : 0xfffffa80`0000000f


fffff880`06921cbc 488b00          mov     rax,qword ptr [rax]


SYMBOL_NAME:  dxgmms1!VidSchDdiNotifyDpcWorker+48

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys


FAILURE_BUCKET_ID:  X64_0xD1_dxgmms1!VidSchDdiNotifyDpcWorker+48

BUCKET_ID:  X64_0xD1_dxgmms1!VidSchDdiNotifyDpcWorker+48

Followup: MachineOwner

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`07263000 fffff880`07d48000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 15:06:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Based on the bugchecks, I would recommend you follow and complete the steps given below:
1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
My System SpecsSystem Spec
16 Oct 2013   #3

Windows 7 Home Premium 64 bit

Is there anyway to fix the problem with symbols?
My System SpecsSystem Spec

16 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Microsoft expects to have the symbol issues resolved by tomorrow (Wed 16 Oct) but hasn't yet.
My System SpecsSystem Spec
20 Oct 2013   #5

Windows 7 Home Premium 64 bit

Thanks for all of your help koolkat.
My System SpecsSystem Spec

 BSOD Stop:0x0000003D Doing random things or when shutting down.

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