BSOD on HP DV6

soft · 16 Oct 2013

My laptop got an actually blue BSOD today, so I figured it was time to see if anyone could figure out what's going on. :)

It tends to shut down of its own volition, I think generally when it gets too hot/too much is going on, but then...sometimes it doesn't seem like what I'm doing is at all intensive. The latest happened with just Firefox and Word open.
I've had a seemingly similar issue a few times before (it began maybe two months ago, I've only had the laptop since February '13.

I thought it might be a heating issue, but this last time, it was barely running warm. However, about two errors ago (three weeks-ish), I got a message on the boot screen saying that a fan had malfunctioned. I used compressed air, and indeed the computer started to run less warmly, but the errors haven't stopped, so...

Oh, and sometimes it beeps. *not* upon boot, just in the middle of use. I might be online or playing a game (Dragon Age:Origins level graphics, usually), and then it'l beep do a high pitched beep followed by a lower pitched one, both pretty quiet. The beeping has been happening for around...4 or 5 months? It's not constant, but at its peak happened 3-5x/day, and sometimes didn't happen for about two weeks.

I can't make sense of the BDD/BCP codes. The latest two are:

Code:

 BCCode: 1000007e
   BCP1:	FFFFFFFF80000003
   BCP2:	FFFFF80002E7B990
   BCP3:	FFFFF88022CA63F8
   BCP4:	FFFFF88022CA5C50
   OS Version:	6_1_7601
   Service Pack:	1_0
   Product:	768_1

and

Code:

 BCCode:                                                  	1000007e
    BCP1:                                                    FFFFFFFF80000003
  
  BCP2:                                                    FFFFF80002E8C9D0
  
  BCP3:                                                    FFFFF880074583F8
  
  BCP4:                                                    FFFFF88007457C50
  
  OS Version:                                          6_1_7601
  
  Service Pack:                                       1_0
  
  Product:                                               768_1

koolkat77 · 16 Oct 2013

Welcome to the forum.

Code:

Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public

Remove Daemon Tools/Alchohol completely. SPTD.sys is known to cause BSODs.
- How to remove sptd.sys from system
- Registry and SPTD problems | DAEMON Pro Help

Please remove ESET NOD32 for testing purpose.

Code:

Start Menu\Programs\ESET	Public:Start Menu\Programs\ESET	Public
Start Menu\Programs\ESET\ESET NOD32 Antivirus	Public:Start Menu\Programs\ESET\ESET NOD32 Antivirus	Public

Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

Also take a look at: Good & Free System Security Combination

Virus Check:
- Make scans with these tools below:
  - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
  - Online Virus Scanner Eset
Application conflict:
- Reduce the start-up items. This will help avoid software conflicts:
  - Remove Startup Programs in Windows 7
  - Clean Startup in Windows 7

System File Checker
- The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  - Link to full tutorial: SFC /SCANNOW Command - System File Checker
Run Disk Check in Windows 7
- Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  - Link to full tutorial: Disk Check

Check for heating issues using Speccy or HWmonitor
- HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
- Speccy - System Information - Free Download
  - Please upload a summary tab using Speccy. Screenshots and Files - Upload and Post in Seven Forums