BSOD Randomly on Normal Usage of Custom Build


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    BSOD Randomly on Normal Usage of Custom Build


    Hi guys and gals,
    I recently built my own PC and things were going pretty well for at least 2 months. I am now getting the BSOD every 5 hours or so on NORMAL usage of my computer, e.g. browsing the web, word processing, etc. No excessive computer use at all. I am getting the following error:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\101613-50700-01.dmp
    C:\Users\*myname*\AppData\Local\Temp\WER-1898157-0.sysdata.xml

    I have also attached the SF Diagnostic Tool File.
    Any help is appreciated!

    Thanks a bunch.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum:

    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800e9e3028, be000000, 800400}
    
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800e9e3028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff800`00ba8a98 fffff800`03401a3b : 00000000`00000124 00000000`00000000 fffffa80`0e9e3028 00000000`be000000 : nt!KeBugCheckEx
    fffff800`00ba8aa0 fffff800`02f96463 : 00000000`00000001 fffffa80`0d85c820 00000000`00000000 fffffa80`0d85c870 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8ae0 fffff800`03401700 : 00000000`00000728 fffffa80`0d85c820 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
    fffff800`00ba8b40 fffff800`03401052 : fffffa80`0d85c820 fffff800`00ba8e70 fffffa80`0d85c820 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8c90 fffff800`03400f0d : 00000000`00000008 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8cd0 fffff800`033f4e88 : 00000000`00000000 fffff800`02ffae80 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff800`00ba8d00 fffff800`02e7e4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff800`00ba8d30 fffff800`02e7e313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 fffff880`04523bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff800`00b9cb30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x2bd4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    Followup: MachineOwner
    ---------
    
    0: kd> !errrec fffffa800e9e3028
    ===============================================================================
    Common Platform Error Record @ fffffa800e9e3028
    -------------------------------------------------------------------------------
    Record Id     : 01cecaad64032623
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/16/2013 21:37:15 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa800e9e30a8
    Section       @ fffffa800e9e3180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000206d7
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa800e9e30f0
    Section       @ fffffa800e9e3240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : d7 06 02 00 00 08 20 00 - bf e3 be 1f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa800e9e3240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa800e9e3138
    Section       @ fffffa800e9e32c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 0 Bank 3)
      Status      : 0xbe00000000800400
      Address     : 0x0000388004523bd4
      Misc.       : 0x000000000003ffff
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {19, 0, fffff88002f65180, 2}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.
    Arguments:
    Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff88002f65180, The PRCB address of the hung processor.
    Arg4: 0000000000000002, 0.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  d
    
    STACK_TEXT:  
    fffff880`0c82e328 fffff800`02ecca4a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`02f65180 : nt!KeBugCheckEx
    fffff880`0c82e330 fffff800`02e7f6f7 : 00000000`00000000 fffff800`00000002 00000000`00002710 fffff800`02e78e53 : nt! ?? ::FNODOBFM::`string'+0x4e3e
    fffff880`0c82e3c0 fffff800`033ef895 : fffff800`03415460 fffff880`0c82e570 fffff800`03415460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
    fffff880`0c82e4c0 fffff800`02e72113 : fffff800`02ff0e80 00000000`00000001 00000000`00000001 fffff800`02e00000 : hal!HalpHpetClockInterrupt+0x8d
    fffff880`0c82e4f0 fffff800`02e4a93f : fffff800`02ffecc0 fffffa80`0d5cb300 00000000`00000046 fffff800`02e71acf : nt!KiInterruptDispatchNoLock+0x163
    fffff880`0c82e680 fffff800`03180d4f : 00000000`00000000 fffff880`0c82eb60 00000000`00000000 00001f80`00000200 : nt!KeFlushProcessWriteBuffers+0x6b
    fffff880`0c82e6f0 fffff800`031813ad : 00000000`1a4df190 fffff800`0316bcce 00000000`00000000 fffff800`02e74d19 : nt!ExpQuerySystemInformation+0x13af
    fffff880`0c82eaa0 fffff800`02e74e53 : 00000000`00000000 000007fe`f6e20b01 ffffffff`fffe7960 000007fe`00000000 : nt!NtQuerySystemInformation+0x4d
    fffff880`0c82eae0 00000000`7708161a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`1019f0b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7708161a
    
    
    STACK_COMMAND:  kb
    
    SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Unknown_Module
    
    IMAGE_NAME:  Unknown_Image
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
    
    BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
    
    Followup: MachineOwner
    ---------
    Based on the bugchecks, I would recommend you follow and complete the steps given below:
    1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

    2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

    3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

    4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

    5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

    6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

    7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

    8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

    9. Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

    10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the help! I don't really know much about this type of stuff, so anything is appreciated. :)
      My Computer


 

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