Windows 7: New System and bsod, mostly when system is idle

Clouseau219 · 17 Oct 2013

Hi,

I build me a new system:

Win7 Ultimate
Asus Z87 Pro Board
i7 4770k (not overclocked)
His IceQ X2 GE Radeon HD 7970 (not overclocked)
Corsair 4x4GB (on the qualified vendor list of the z87 pro) 1866MHz (XMP Profil)
Be Quiet L8 630W
2 Samsung 840 ssd (1 is a Pro)

If I playing games, bf4 beta, bf3 ..... I have no problems, but if the sytem is idle I got bsod of different kinds.

I did some reinstall, but it didn't helped. I'm very very frustrated and a nervous wreck

Memtest86 and Memtest86+ found no errors.

Maybe someone can help me, please.

Thx for every help.

Greetings,
Alfred

Arc · 17 Oct 2013

Hi Clouseau219.

You have two two SSDs .... Samsung 840 series and Samsung 840 series Pro. Make it sure that both are running with up-to-date firmware.
How to Upgrade Samsung SSD Firmware | StorageReview.com - Storage Reviews

Scan the system for possible virus infection with the following programs.

If the scans comes free of infections, go for the rest ........

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Let us know the results.
___________________________________________________________________________________

Code:

BugCheck D1, {1f344fb, 2, 0, fffff8800102f977}

Probably caused by : ataport.SYS ( ataport!GenPnpRefPdoExtensionWithTag+4f )
------------------------------------------------------------------------------------
BugCheck C2, {99, fffffa8013866c30, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!CcWorkerThread+29e )
-------------------------------------------------------------------------------------
BugCheck 4E, {99, 195788, 2, 199480}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
--------------------------------------------------------------------------------------
BugCheck 7F, {8, 80050033, 406f8, fffff80002eeff92}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Clouseau219 · 18 Oct 2013

Here the first resultes:

SSD's firmware are up to date
No virus or maleware found, system is clean
Now the strange part. I had the memtest86+ V5.0.1 running over night. But in over 8h it did only 4 passes ? My first test, with memtest86 and memtest86+ takes only 1h for a pass. 4 Passes in 8h seems a little bit slow?
The computer isn't hot. max temperature of cpu and gk is about 70°C (BF4 beta or AIDA stresstest)

Arc · 18 Oct 2013

In that case, you may try an older version of memtest.

Also enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

Clouseau219 · 18 Oct 2013

Thx Arc, I will send results asap.

Clouseau219 · 18 Oct 2013

Hi,

I have not wait to long. After I activated the verifier and reboot the pc I got bsod during the boot.

Here are the mini dumps.

Thanks for your help.

Arc · 18 Oct 2013

There are two DV enabled minidumps, and both of them are referring to Paragon Image Mounter (UIM) Plugin driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {e1, fffff980015b2f9c, 0, 0}

*** WARNING: Unable to verify timestamp for uim_vimx64.sys
*** ERROR: Module load completed but symbols could not be loaded for uim_vimx64.sys
Probably caused by : uim_vimx64.sys ( uim_vimx64+182be )

Followup: MachineOwner
---------

So now it is clear what was causing those storage related failures. You need to uninstall Paragon, at least as a test. And, Partition Manager may not be needed to be present all the times :)

Some display related issues are still present there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.

Clouseau219 · 18 Oct 2013

Hi,

here are the next information's:

System is not overclocked. Memory is on xmp settings.

In the Fumark test, the gpu is about 75°C and the fan at 50%

I have uninstalled the Paragon Software. But in the Verifier Driver selection I still can see a Paragon driver.
I used it since 2 years without any problem.

I uninstalled all hidden non present devices.

Clouseau219 · 18 Oct 2013

Ok, now I can boot with verifier on. I will let th pc running. I will report back asap when I received a bsod. Is there any verifier output that you need?

Clouseau219 · 18 Oct 2013

Go back to start and don’t collect $200
I had do to a new install. I couldn't disable verifier, and could not boot the safe mode.

Now I'm at this state (Did a Paragon Backup but with Boot Media, so no drivers

) :

Win 7 installes
Intel Chipset 9401026
Inter Management Engine Interface 95141724
Intel Lan driver 185540
Intel USB 3 host driver 25019
AMD Radeon HD driver 13-9
And driver from the Asus CD for a AMDA00 Interface (I don't know what it is)
ESET Endpoint Security
Google Chrome
IE 10

Verifier is now running and I will now install the missing Microsoft Updates