Driver Power State Failure BSOD

equatebytop · 18 Oct 2013

I've been getting a blue screen for the past week now every time my computer goes to sleep with the Driver Power State Failure message. I've done a lot of research and can see that this is likely due to a faulty driver that isn't updated, and since Windows Update has recently been doing a lot of updating I suspect this is the case. I just need to know which driver is causing the problem. More info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006B26060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA80099CC970
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101613-28048-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-207403-0.sysdata.xml

koolkat77 · 18 Oct 2013

Warning

Edit: Please follow Arc's instructions first

Welcome to the Forum.

Check for an update on the driver below:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800708fa10, fffff80000b9c518, fffffa8006ea7bd0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800708fa10, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006ea7bd0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f8f000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`031008d2 : 00000000`0000009f 00000000`00000003 fffffa80`0708fa10 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`0309b85c : fffff800`00b9c600 fffff800`00b9c600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c570 fffff800`0309b6f6 : fffff800`03240f80 00000000`00509e13 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c5e0 fffff800`0309b5de : 000000bf`e6983f59 fffff800`00b9cc58 00000000`00509e13 fffff800`0320e4e8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`0309b3c7 : 0000001c`0f255dc1 0000001c`00509e13 0000001c`0f255de2 00000000`00000013 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`030888ca : fffff800`0320be80 fffff800`03219cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8006ea7bd0
Irp is active with 5 stacks 3 is current (= 0xfffffa8006ea7d30)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8007f17050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
 \Driver\netr28x
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007f11870 00000000 fffff800032dd200-fffffa8007a2aa70 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007a2aa70    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm netr28x
start             end                 module name
fffff880`0601b000 fffff880`0625f000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: \SystemRoot\system32\DRIVERS\netr28x.sys
    Image name: netr28x.sys
    Timestamp:        Wed Nov 28 07:32:10 2012 (50B5699A)
    CheckSum:         00248CC2
    ImageSize:        00244000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

netr28x.sys Wed Nov 28 07:32:10 2012 (50B5699A)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
Driver Reference Table - netr28x.sys

Virus Check:
- Make scans with these tools below:
  - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
  - Online Virus Scanner Eset
Application conflict:
- Reduce the start-up items. This will help avoid software conflicts:
  - Remove Startup Programs in Windows 7
  - Clean Startup in Windows 7

System File Checker
- The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  - Link to full tutorial: SFC /SCANNOW Command - System File Checker
Run Disk Check in Windows 7
- Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  - Link to full tutorial: Disk Check

Code:

kl1.sys                     Tue Jun 25 14:25:20 2013 (51C953F0)
klflt.sys                   Tue Mar 26 20:44:59 2013 (5151B46B)
klif.sys                    Mon Sep  9 21:44:07 2013 (522DECC7)
klim6.sys                   Thu Aug  2 17:09:23 2012 (501A5FE3)
klkbdflt.sys                Thu Aug  8 19:09:50 2013 (5203989E)
klmouflt.sys                Thu Aug  8 19:10:02 2013 (520398AA)
kltdi.sys                   Mon Apr 29 18:07:50 2013 (517E6296)
kneps.sys                   Tue Mar  5 15:09:23 2013 (5135B643)

Please uninstall your current existing antivirus and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

Also take a look at: Good & Free System Security Combination

Update the ATI drivers also: AMD Graphics Drivers and Software
Alternative link: Download AMD Catalyst Drivers 13.9 Windows 7 64 - FileHippo.com

Code:

atikmdag.sys                Fri Sep 16 00:07:36 2011 (4E723EE8)
atikmdag.sys                Thu Dec 20 02:38:55 2012 (50D225DF)
atikmpag.sys                Thu Sep 15 23:38:41 2011 (4E723821)
atikmpag.sys                Thu Dec 20 01:32:55 2012 (50D21667)

To perform a clean install of a driver, follow this tutorial:
- How to Clean Left Over Driver Files with Driver Sweeper

Use Crystal Disk Info to upload a screenshot of your Hard Drives (s).
- Then test your Hard Drives (s) running a Hard Drive Diag.

Check for heating issues using Speccy or HWmonitor
- HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
- Speccy - System Information - Free Download
  - Please upload a summary tab using Speccy. Screenshots and Files - Upload and Post in Seven Forums

equatebytop · 18 Oct 2013

Here's my wireless adapter settings as per Arc's request. Also, thank you for the quick response!

Arc · 18 Oct 2013

Change it to low power saving, at least as a test. Then follow the suggestions by koolkat77.