BSOD locale id 2057 windows 7 x64

cybermum · 18 Oct 2013

if anyone could help id really appreciate it!
my laptop (medion akoya) was working fine, no new installs, been using it for about a year, turned it on on the 13th of this month ( it possibly did a windows update im not sure)
it took about ages to get to the windows start screen, went black for about an hour then i got the bsod
i can start up in safe mode with networking, i cannot do a repair - it says theres no problem, tried memory, says its fine, there are no restore points and if i try booting from disc it will not repair and when i try custom it wont do that either,( there are also no advanced options at this point, i have seen mentioned before) i have run malware bytes, ccleaner and superantispyware also tried running only microsoft things in startup. ive been trying for over a week and havent got a clue what im doing, i have run the sf thing which im going to try and upload,
at this point i no longer care if i lose my stuff (though id rather not) but i seem to be going around in circles!
im also a layman so ill need things explaining very clearly

thankyou in advance - im dying here!!

Arc · 18 Oct 2013

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

By the way, getting an repeated error there in your event logs, which is a fatal one ....

Code:

Event[34311]:
  Log Name: System
  Source: atapi
  Date: 2013-08-25T12:39:43.661
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Owner-PC
  Description: 
The driver detected a controller error on \Device\Ide\IdePort0.

And, checking the system files, I see that there is no storage controller driver installed at all. Which is too unnatural. As the controllers are set to AHCI mode, the driver should be msahci.

Just as a try ... follow the guide: AHCI : Enable in Windows 7 / Vista

Let us know if it changed anything there or not.

cybermum · 18 Oct 2013

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000006
BCP2: FFFFF8000375010A
BCP3: FFFFF8800244D698
BCP4: FFFFF8800244CEF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

hi
thankyou for your response! i have followed the instructions in the guide but it doesnt seem to have changed anything, still stuck at welcome menu for 29 minutes until bsod occured again.

Arc · 18 Oct 2013

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

cybermum · 18 Oct 2013

sorry ;/ is this file what you mean?
an error message popped up while it was running the sf thing, it said "microsoft net
framework
unhandled exception has occurred in your application if you click continue the application will close immediately.
could not find file c:\windows\windowsupdate.log
hope this is the right file.
thanks

cybermum · 18 Oct 2013

this is all what was in the minidump folder

Arc · 18 Oct 2013

Both the crash dumps are saying the same thing, HDD failure.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000006, fffff800036611eb, fffff880028f0828, fffff880028f0080}

Probably caused by : hardware_disk

Followup: MachineOwner
---------

You have a 200 GB Toshiba HDD. You may want to test it. Do some Disc checks.

Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

** As your storage controller is AHCI, Seatools for DOS will not be able to check it. Boot into BIOS. Change the Storage controller to SATA/IDE mode. Then perform the test.

** When the test is finished, boot to BIOS again and change the storage controller back to AHCI again, otherwise windows will refuse to boot.
Post a screenshot of the HDD using CrystalDiskInfo - Software - Crystal Dew World.

Let us know the results.

Otherwise, if you feel, you may replace the HDD without taking those hassles of testing.

cybermum · 19 Oct 2013

i ran the chkdsk c:/f/r (which i didnt hold out much hope for as id ran it previously and it didnt work) i thought id do number 2 after, as my disc drive wouldnt do anything and it meant using someone elses lol, i left it running over night as it was taking ages and when i woke up my laptop was on - in NORMAL WINDOWS MODE!
im so happy!! thankyou so much!
do you think i should do the option 2 anyway?
in the meantime im going to go see if my disc drive has started to burn discs and if it has im going to back up my hard drive!
thanks again!

Arc · 19 Oct 2013

cybermum said:

do you think i should do the option 2 anyway?

If possible, do the other steps too, as it may be necessary.

But, as you are seeing some changes after chkdsk command run, you may want to give it a time and observe the situation.