BSOD locale id 2057 windows 7 x64

  1. Posts : 16
    windows 7 x64 sp1

    BSOD locale id 2057 windows 7 x64

    if anyone could help id really appreciate it!
    my laptop (medion akoya) was working fine, no new installs, been using it for about a year, turned it on on the 13th of this month ( it possibly did a windows update im not sure)
    it took about ages to get to the windows start screen, went black for about an hour then i got the bsod
    i can start up in safe mode with networking, i cannot do a repair - it says theres no problem, tried memory, says its fine, there are no restore points and if i try booting from disc it will not repair and when i try custom it wont do that either,( there are also no advanced options at this point, i have seen mentioned before) i have run malware bytes, ccleaner and superantispyware also tried running only microsoft things in startup. ive been trying for over a week and havent got a clue what im doing, i have run the sf thing which im going to try and upload,
    at this point i no longer care if i lose my stuff (though id rather not) but i seem to be going around in circles!
    im also a layman so ill need things explaining very clearly thankyou in advance - im dying here!!
      My Computer

  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    By the way, getting an repeated error there in your event logs, which is a fatal one ....
      Log Name: System
      Source: atapi
      Date: 2013-08-25T12:39:43.661
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Owner-PC
    The driver detected a controller error on \Device\Ide\IdePort0.
    And, checking the system files, I see that there is no storage controller driver installed at all. Which is too unnatural. As the controllers are set to AHCI mode, the driver should be msahci.

    Just as a try ... follow the guide: AHCI : Enable in Windows 7 / Vista

    Let us know if it changed anything there or not.
      My Computer

  3. Posts : 16
    windows 7 x64 sp1
    Thread Starter

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000006
    BCP2: FFFFF8000375010A
    BCP3: FFFFF8800244D698
    BCP4: FFFFF8800244CEF0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    thankyou for your response! i have followed the instructions in the guide but it doesnt seem to have changed anything, still stuck at welcome menu for 29 minutes until bsod occured again.
      My Computer

  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
      My Computer

  5. Posts : 16
    windows 7 x64 sp1
    Thread Starter

    sorry ;/ is this file what you mean?
    an error message popped up while it was running the sf thing, it said "microsoft net
    unhandled exception has occurred in your application if you click continue the application will close immediately.
    could not find file c:\windows\windowsupdate.log
    hope this is the right file.
      My Computer

  6. Posts : 16
    windows 7 x64 sp1
    Thread Starter

    this is all what was in the minidump folder
    Last edited by cybermum; 18 Oct 2013 at 11:42. Reason: file changed
      My Computer

  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    Both the crash dumps are saying the same thing, HDD failure.
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000007E, {ffffffffc0000006, fffff800036611eb, fffff880028f0828, fffff880028f0080}
    Probably caused by : hardware_disk
    Followup: MachineOwner
    You have a 200 GB Toshiba HDD. You may want to test it. Do some Disc checks.

    1. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    2. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

      ** As your storage controller is AHCI, Seatools for DOS will not be able to check it. Boot into BIOS. Change the Storage controller to SATA/IDE mode. Then perform the test.

      ** When the test is finished, boot to BIOS again and change the storage controller back to AHCI again, otherwise windows will refuse to boot.
    3. Post a screenshot of the HDD using CrystalDiskInfo - Software - Crystal Dew World.

    Let us know the results.

    Otherwise, if you feel, you may replace the HDD without taking those hassles of testing.
      My Computer

  8. Posts : 16
    windows 7 x64 sp1
    Thread Starter

    i ran the chkdsk c:/f/r (which i didnt hold out much hope for as id ran it previously and it didnt work) i thought id do number 2 after, as my disc drive wouldnt do anything and it meant using someone elses lol, i left it running over night as it was taking ages and when i woke up my laptop was on - in NORMAL WINDOWS MODE!
    im so happy!! thankyou so much!
    do you think i should do the option 2 anyway?
    in the meantime im going to go see if my disc drive has started to burn discs and if it has im going to back up my hard drive!
    thanks again!
      My Computer

  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    cybermum said:
    do you think i should do the option 2 anyway?
    If possible, do the other steps too, as it may be necessary.

    But, as you are seeing some changes after chkdsk command run, you may want to give it a time and observe the situation.
      My Computer


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