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BSOD while playing games or listening to music
Once or twice a day, I get a BSOD. I've tried updating my drivers to no avail. Any help is appreciated.
Thanks.
Once or twice a day, I get a BSOD. I've tried updating my drivers to no avail. Any help is appreciated.
Thanks.
Update your ATI/AMD display driver.Code:BugCheck D1, {fffffa0008aa8f88, 2, 1, fffff880053a2b3d} *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d ) Followup: MachineOwner ---------
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.
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During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.
Thank you so much! Was that the only error that you found?
I've updated the video card drivers to the latest versions, but I'm still getting BSODs. Any other errors you see?
Still it is a display related issue.
Stress test the Graphics Card using Furmark.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A, {0, 2, 1, fffff8000308a045} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : dxgmms1.sys ( dxgmms1!VidSchWaitForEvents+f5 ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 0000000000000000, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000001, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff8000308a045, address which referenced memory Debugging Details: ------------------ WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032bf100 GetUlongFromAddress: unable to read from fffff800032bf1c0 0000000000000000 Nonpaged pool CURRENT_IRQL: 2 FAULTING_IP: nt!KeWaitForMultipleObjects+1cd fffff800`0308a045 f00fba2e07 lock bts dword ptr [rsi],7 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: System TRAP_FRAME: fffff880060192c0 -- (.trap 0xfffff880060192c0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000011 rdx=000000000007792a rsi=0000000000000000 rdi=0000000000000000 rip=fffff8000308a045 rsp=fffff88006019450 rbp=fffffa8009212c70 r8=fffff880060197b8 r9=fffff88002fd7180 r10=0000000000000000 r11=fffff88006019780 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz ac pe nc nt!KeWaitForMultipleObjects+0x1cd: fffff800`0308a045 f00fba2e07 lock bts dword ptr [rsi],7 ds:00000000`00000000=???????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80003087169 to fffff80003087bc0 STACK_TEXT: fffff880`06019178 fffff800`03087169 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx fffff880`06019180 fffff800`03085de0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000011`ca12b4cb : nt!KiBugCheckDispatch+0x69 fffff880`060192c0 fffff800`0308a045 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260 fffff880`06019450 fffff880`0fd320b5 : 00000000`00000000 fffff880`06019838 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x1cd fffff880`06019710 fffff880`0fd60e79 : 00000000`00000000 fffffa80`08330410 00000000`00000000 fffffa80`08330410 : dxgmms1!VidSchWaitForEvents+0xf5 fffff880`06019770 fffff880`0fd5ce21 : fffffa80`09213000 ffffffff`feced300 fffffa80`0a28cec0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x139 fffff880`060197b0 fffff880`0fd5cfd9 : fffffa80`09213000 fffffa80`08330410 fffffa80`09214700 00000000`00000000 : dxgmms1!VidSchiWaitForCompletePreemption+0x7d fffff880`060198a0 fffff880`0fd5beb8 : 00000000`00000192 00000000`003632ae fffffa80`0a28cec0 fffffa80`08330410 : dxgmms1!VidSchiSendToExecutionQueueWithWait+0x171 fffff880`060199a0 fffff880`0fd5b514 : fffff880`02fdbf00 fffff880`0fd5af00 fffffa80`00000000 fffffa80`00007c80 : dxgmms1!VidSchiSubmitRenderCommand+0x920 fffff880`06019b90 fffff880`0fd5b012 : 00000000`00000000 fffffa80`0887f010 00000000`00000080 fffffa80`08330410 : dxgmms1!VidSchiSubmitQueueCommand+0x50 fffff880`06019bc0 fffff800`033242ea : 00000000`01ea386b fffffa80`09212b50 fffffa80`06cd9040 fffffa80`09212b50 : dxgmms1!VidSchiWorkerThread+0xd6 fffff880`06019c00 fffff800`030788e6 : fffff880`02fd7180 fffffa80`09212b50 fffff880`02fe1fc0 00000000`000e718b : nt!PspSystemThreadStartup+0x5a fffff880`06019c40 00000000`00000000 : fffff880`0601a000 fffff880`06014000 fffff880`06019540 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_IP: dxgmms1!VidSchWaitForEvents+f5 fffff880`0fd320b5 8be8 mov ebp,eax SYMBOL_STACK_INDEX: 4 SYMBOL_NAME: dxgmms1!VidSchWaitForEvents+f5 FOLLOWUP_NAME: MachineOwner MODULE_NAME: dxgmms1 IMAGE_NAME: dxgmms1.sys DEBUG_FLR_IMAGE_TIMESTAMP: 5164dc13 FAILURE_BUCKET_ID: X64_0xA_dxgmms1!VidSchWaitForEvents+f5 BUCKET_ID: X64_0xA_dxgmms1!VidSchWaitForEvents+f5 Followup: MachineOwner --------- 3: kd> lmvm atikmpag start end module name fffff880`02c50000 fffff880`02cee000 atikmpag (deferred) Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys Image name: atikmpag.sys Timestamp: Sat Aug 31 04:02:32 2013 (52211D80) CheckSum: 0009C9D2 ImageSize: 0009E000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Video Card - Stress Test with Furmark
Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
Let us know the results.
Definitely not overclocking! Every bus is at stock clock speeds.
Here's the screenshot of Speccy after ~20 minutes of running Furmark at 1080p:
That was with Crossfire enabled, I'm sure of it. Furmark and the ATI Control Panel thing said Crossfire was enabled.
I'm thinking I should remove one of the gfx cards and maybe see if that helps? I don't really need two of them.
The power supply unit is two and a half years old - it's a Corsair GS700.
Thank you for helping!!!
Oh, also, the Power Supply calculator says 335W are needed for 90% load with only one graphics card plugged in, which is what I now have (I removed the second one). I have 600W available.
My 2cents again if that is an idle temp for the CPU then I would seriously look at finding out why it is a tad on the high side (for me) unless the ambient temp is very high of course. What cooling has it and the case for that matter got??
The GPU temps are well not what I would want to see on just an idle. It will be good to see what taking one out does.