BSOD when trying to resume form sleep

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  1. Posts : 6
    Windows 7 64
       #1

    BSOD when trying to resume form sleep


    Hello all,

    My computer is blue screening when I try to resume from sleep. I don't have a dump file as one doesn't seem to be generated, but I do have a log file. The computer seems to go through a full reboot when I resume from suspend.

    Code:
    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          10/22/2013 2:29:00 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Mark-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2013-10-22T18:29:00.499234900Z" />
        <EventRecordID>9519</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Mark-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">true</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    The BSOD code is

    Code:
    driver_irql_not_less_or_equal
    Any help is much appreciated

    I also added the diag tool information.
    Last edited by Wnt2bsleepin; 22 Oct 2013 at 14:55. Reason: Added Diag Tool Info
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
      My Computer


  3. Posts : 6
    Windows 7 64
    Thread Starter
       #3

    Some quick googling has led me to it probably being a driver issue. Is there anyway to narrow it down? It only happens when the computer goes to sleep.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any sort of disc cleanup tool before you upload another zip.

    And, dont alter the original post, upload the data in your subsequent post only.
      My Computer


  5. Posts : 6
    Windows 7 64
    Thread Starter
       #5

    It doesn't seem to be generating a dump when it crashes.

    Here is how I replicate the BSOD

    Boot to windows
    Sleep the computer
    Wake from sleep. (Computer does a fresh boot on this, saying Windows did not shut down properly)
    Sometimes it BSOD, other times it boots fine.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    What you are saying is the nature of stop 0x9F BSOD, Driver Power-state Failure.

    To debug this issue, we need to identify the driver that is failing the power state, and to identify the driver, we need to see the crash dumps.

    If you have configured the crash dump recording properly as mentioned earlier, there should be recorded crash dumps.

    Anyway, hibernation is not anything needed for a desktop PC. If you disable hibernate, it may be expected that the BSOD will not occur.
      My Computer


  7. Posts : 6
    Windows 7 64
    Thread Starter
       #7

    It should be configured correctly to dump.



    Here is an image of the actual BSOD



    and the top part

      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    You are getting stop 0xD1 during wake-up?

    As you are failing to get a crash dump, we may take a different way, which is not exact, but may help.

    Upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.
      My Computer


  9. Posts : 6
    Windows 7 64
    Thread Starter
       #9

    Yeah, that's the error that occurs during wakeup. Technically, it is more like a cold boot than waking from sleep though.

    I attached the DriverView Text Log
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Update AMD AHCI Compatible RAID Controller (ahcix64s.sys): AMD Chipset Drivers

    If it does not work, we need to disable RAID, and try to not use nvidia's drivers (like nvraid and nvstor) as much as possible.
      My Computer


 
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