BSOD 0x01E when browsing for attachments from a webpage (Chrome and IE

ellem · 22 Oct 2013

PC is Win 7 Hm Pre x64.

When I try to attach anything that involves browsing the local PC from either IE or Chrome (both up to date) I see the Explorer window for a second then get a BSOD 0x0..01E

This also happened when I tried to upload the SF .zip tool's results.

I first noticed this on Outlook.com and Live.com when I tried to attach files to emails. It does NOT happen in safe mode/networking.

Please advise!

Thanks in advance.

ellem

YoYo155 · 22 Oct 2013

Welcome :) .

The SystemInfo.txt would have been nice to have.
Download and save Info.bat to the desktop.

Open an elevated command prompt and then type the following command:

Code:

cd C:\Users\<Username>\Desktop

Then type:

Code:

Info.bat

The batch file will begin to run, the SystemInfo.txt file will be saved to your C:\ partition,
zip the file and upload the zipped file in your next post.
Attachment 290840

Have you had any issues with infections (viruses)?

Code:

mwlPSDNServ    ROOT\LEGACY_MWLPSDNSERV\0000    This device is disabled.
Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.
KSecPkg    ROOT\LEGACY_KSECPKG\0000    This device is disabled.

Please scan for possible infection and file corruption.

Download TDSS-Killer and scan for rootkits.
Download Kaspersky Rescue CD and scan for other types of infections. (a how-to tutorial)
Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

(*Kaspersky Rescue CD from a USB thumbdrive)

Keep us posted :) .