BSOD randomly when surfing, netflixing.


  1. Posts : 2
    Windows 7 Home 64 bit
       #1

    BSOD randomly when surfing, netflixing.


    Please help.

    My HP duo core keeps restarting randomly while we browse the internet or while we watch movie on netflix. First I suspected it was the memory. I got 4 chips total to 8 GB. I started taking them all out and start using one stick at a time on different memory slots. Tested all and still kept restarting. I never get the blue screen. The computer just shutdown without warning. My OS is Windows 7 Home. Please help. If you need more details of anything, I'll get it to you promptly.

    Thank you so much in advance.
      My Computer

  2.    #2

    Code:
    BugCheck 124, {0, fffffa8003359788, 0, 0}
    
    Probably caused by : AuthenticAMD
    Code:
    0: kd> !errrec fffffa8003359788
    ===============================================================================
    Common Platform Error Record @ fffffa8003359788
    -------------------------------------------------------------------------------
    Record Id     : 01cecda9e3f73846
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/20/2013 15:34:44 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8003359808
    Section       @ fffffa80033598e0
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000100f52
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8003359850
    Section       @ fffffa80033599a0
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 52 0f 10 00 00 08 04 00 - 09 20 80 00 ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa80033599a0
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8003359898
    Section       @ fffffa8003359a20
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfa00000000070f0f
    Okay, this error seems to be very generic indeed. BUSLG points to Generic Memory Hierarchy level; the Participation from which processor is also generic; the type of request is also considered Generic (ERR), and the reason for the error is the request timed-out and wasn't completed.

    The error is so generic here, since the CPU can't determine the type of request which caused the error.

    Run the Small FFT's, Large FFT's and Blend Test for a few hours each; do not let the temperature exceed 80*C.

    Enable "Round off checking" before the test (see first post below tutorial).

    All the hardware seeming to be running stable and tests reporting no errors, could mean a bad motherboard.
      My Computer


  3. Posts : 2
    Windows 7 Home 64 bit
    Thread Starter
       #3

    Thank you so much for your diagnostic. Will start testing as suggest and will report back. Thanks again!
      My Computer

  4.    #4

    Will look forward to the results :)
      My Computer


 

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