BSOD on wakeup from hibernate - possibly ntoskrnl.exe?

Lhoyd1 · 23 Oct 2013

Hi All

Longtime lurker here - sorry my first post has to be about a BSOD

Whenever I wake up my new laptop from hibernate OR change the wireless network connection, I get a BSOD

Sometimes it says "System_service_exception", sometimes "irql_not_less_or_equal"

I have tried uninstalling and reinstalling wireless drivers.

I have also ran scanow, which said it found corrupt files and fixed them

Problem is still happenning tho!

Attached is my SF_Diagnostic_Tool zip

I am really not sure what to do and am afraid to start uninstalling non MS stuff that appears on blue screen viewer (which points to ntoskrnl.exe)

Any ideas?

Thank you in advance for any help

Lhoyd

Arc · 23 Oct 2013

Your issue is the storage controller driver.

Code:

fffff880`1b578088  fffff880`01270b5fUnable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x29b5f

Which seems to be old.

Code:

fffff880`01247000 fffff880`0139b000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri Feb 18 21:40:50 2011 (4D5E9A0A)
    CheckSum:         00076066
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The appropriate action to Intel RST driver depends on the configuration of the driver; and to know the configuration, we need to see some more data .... you have not provided all the necessary data to us.

At least, upload your MSINFO32.nfo file. Which will help us to know the configuration of the driver and to suggest you the further steps to be taken.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

Lhoyd1 · 23 Oct 2013

Hi Arc

Thank you very much for your reply - looks like I was going down the wrong path so thanks for your knowledge!

Here is the requested nfo

regards

Lhoyd

Arc · 23 Oct 2013

Its good that the storage controller is set to AHCI mode (Intel(R) Mobile Express Chipset SATA AHCI Controller).

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Then you observe the computer ... how it is running. As we have checked a single crash dump only, we can not say it with certainty that it is the sole issue there.

Lhoyd1 · 23 Oct 2013

Ok

Followed all your steps and will keep you updated with what happens!

Thank you so much for your help - I really appreciate it!

Lhoyd

Lhoyd1 · 24 Oct 2013

Hi
I'm afraid to say that I had another BSOD when I woke the computer from hibernate again....

This time the message was page_in_no_paged_area

I'm enclosing the relevant zip file again..

thanks!

Lhoyd

Arc · 24 Oct 2013

Sorry to say it mate, but I am seeing Rapid storage is still present there?

Code:

fffff880`0128c000 fffff880`013e0000   iaStor     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri Feb 18 21:40:50 2011 (4D5E9A0A)
    CheckSum:         00076066
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

A stop 0x50 BSOD caused by fileinfo.sys .... which leads to search of items related to storage.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff820147490d8, 1, fffff88001046900, 5}


Could not read faulting driver name
Probably caused by : fileinfo.sys ( fileinfo!FIStreamLogForNL+7b )

Followup: MachineOwner
---------

If you cannot uninstall teh driver manually, better you opt for a clean reinstall no installing RST drivers after installation.

Lhoyd1 · 24 Oct 2013

Hmmm

Its definitely been uninstalled and removed from the Device Manager (see composite screenshot!)

I even (out of desperation) renamed iastor.sys to old_iastor.sys

Suspect you may be right re fresh install - as a workround, I've enabled rapid start so that it will go into a deep sleep rather than a full hibernate...

Gonna leave it for half an hour and then awaken it and see what happens!

Thanks again for your help!

:) for your kind help,

for this problem...

Lhoyd

Arc · 25 Oct 2013

It appears form the screenshot that you missed the first line.

Arc said:

First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

Attachment 291078

Lhoyd1 · 25 Oct 2013

Hi!
I'm sorry if I misunderstood - I thought you wanted me to get rid of intel rapid storage rather than interl rapid start...
My apologies if I am being stupid!At the moment, its not crashing when awaking from sleep (rapid start) - only from hibernateregards

Lhoyd