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Windows 7: BSOD after a few minutes (5 to 55 minutes) with Samsung SSD 840 EVO

23 Oct 2013   #1
keigo86

Microsoft Windows 7 Professional 64bit
 
 
BSOD after a few minutes (5 to 55 minutes) with Samsung SSD 840 EVO

Hi.

I have successfully cloned my existing OS over to the SSD 840 EVO using Samsung magician. My OS boots fine with the SSD 840 EVO but crashes several minutes after startup.

Crashes can happen from 5 to 50+ minutes after start up. The crashing process happens slowly, starting with the mouse cursor going into busy mode, then the active application freezes, but I can still swap between opened programs, then all other programs freeze, and finally ending with the blue screen. The process takes about 30 secs to go into the BSOD.

When I allow my computer to reboot on its own, my BIOS will not be able to detect the SSD. However, after I recycle the power to the computer, it will be detected again and will be able to boot into windows, only to crash after a few minutes again.

I have the latest firmware of the SSD installed.

I do not have any crashes when I boot from my old HDD.

I have tried the following but I still got the same results
-Clean install windows 7 after secure erase
-Secure erase + clone OS with Samsung magician a few more times
-Changed SATA cables

I'm suspecting a faulty SSD, but can't be sure.

I will greatly appreciate any help! Thanks guys!


My System SpecsSystem Spec
.
23 Oct 2013   #2
YoYo155

Windows 10
 
 

Welcome to SF .

A few more dumps would have been nicer to have for better perspective on the issue.
Regardless, the single bugcheck contains activity with the audio subsystem (portcls & atihdw67)
with the driver involved is pretty recent.

That is not inline with your description of the problem, please upload any
other bugchecks that may exist.
My System SpecsSystem Spec
23 Oct 2013   #3
Simek

Windows 7 64-bit
 
 

That sounds like my problem, and I also have SSDs. Is your BSOD's error code 0xF4?
My System SpecsSystem Spec
.

24 Oct 2013   #4
keigo86

Microsoft Windows 7 Professional 64bit
 
 

I lost most of the dump files whilst trying clean installs and re-cloning and stuff. I'll go intentionally crash the SSD OS a few more times.

Meanwhile, I attached some photos of the BSOD with the error code, hopefully it can reveal a little more of my problem.
My System SpecsSystem Spec
24 Oct 2013   #5
YoYo155

Windows 10
 
 

Thanks for the extra information .

Most of those are 0x7A + a 0xF4, which are usually attributed to storage issues which is inline with your description
of problem (unfortunately).

Code:
STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR

Usual causes:  Memory, Paging file corruption, File system, Hard drive,
Cabling, Virus infection, Improperly seated cards, BIOS,
Bad motherboard, Missing Service Pack.
We will hopefully know more with the dump files themselves, but for now if we take into account
what is in post #1, it does look like storage is the issue.

The bugcheck that uploaded was a 0x7E.

Code:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS,
Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service,
Memory, 3rd party remote control.
The stack didn't show much, it was an *access violation which basically means a device driver tried
to access an address that it didn't have access to *(0xc0000005).
As I said before the drivers involved were portcls & atihdw67, apart of the audio subsystem.
My System SpecsSystem Spec
28 Oct 2013   #6
keigo86

Microsoft Windows 7 Professional 64bit
 
 

Hi. I can't seem to get my computer generate a minidump when it crashes. I even did all 3 different options in the link above to configure my OS to log a minidump. I waited for the computer to restart itself after the bsod. But no new minidump in the minidump folder.

Is there anything else I can try?
My System SpecsSystem Spec
28 Oct 2013   #7
YoYo155

Windows 10
 
 

That is somewhat inline with the storage related bugchecks you're experiencing .

Here's what we can try.

First power cycle the SSD:

Quote   Quote: Originally Posted by Golden
1. Power off laptop, unplug power lead, and remove battery.
2. Press and hold down the on/off button for 30 seconds, then release.
3. Disconnect the SSD.
4. Press and hold the on/off button for another 30 seconds, then release.
5. Reconnect SSD, reinsert battery, reconnect power lead.
6. Reboot as normal.
I see you have Samsung's Magician software, make sure the SSD is running the latest firmware.

Test the HDD.

warning   Warning
The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:
  1. Perform a Disk Check | Disk Check
  2. Then Post the results following | THIS METHOD
  3. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  4. If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fxkey.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.


The AMD sound device is now in an error state in the Device Manager, most commonly due to corrupt
drivers / registry.

Code:
Name    AMD High Definition Audio Device
Manufacturer    Advanced Micro Devices
Status    Error
Uninstall the driver from the device manager.
  1. Start menu type: devmgmt.msc (Hit enter).
  2. Find the AMD sound device, right click and select Uninstall.
  3. Reboot.
  4. Find updates and install (mainly the chipset and storage driver), please specify whether it found any and if so which ones were installed. - AMD Auto-Detect -


Post back with the results .
My System SpecsSystem Spec
20 Nov 2013   #8
keigo86

Microsoft Windows 7 Professional 64bit
 
 

Sorry for being out for so long. I tried the power cycle. Nothing changed same crash. Just curious, how will a power cycle help in such a case?

"Test the HDD" doesn't apply for me because I'm only having trouble with my SSD right?

I fixed my audio driver too. Looks like its a faulty SSD? Any other possibilities?
My System SpecsSystem Spec
20 Nov 2013   #9
x BlueRobot

 

For the SSD:

Quote   Quote: Originally Posted by writhziden
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
My System SpecsSystem Spec
Reply

 BSOD after a few minutes (5 to 55 minutes) with Samsung SSD 840 EVO




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