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Windows 7: random BSOD, browsing, playing dota2, etc

25 Oct 2013   #1

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
random BSOD, browsing, playing dota2, etc

BSOD while browsing
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000F4283
BCP3: FFFFF88009EDB060
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

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here is the dump file Attachment 291115
please help me, thank you!

My System SpecsSystem Spec
25 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c38947a0, 0, fffff960007ddc51, 0}

Could not read faulting driver name
Probably caused by : cdd.dll ( cdd!CddBitmapHw::Release+31 )

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arg1: fffff900c38947a0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff960007ddc51, If non-zero, the instruction address which referenced the bad memory
Arg4: 0000000000000000, (reserved)

Debugging Details:

Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f050e0
GetUlongFromAddress: unable to read from fffff80002f05198

fffff960`007ddc51 483b9080070000  cmp     rdx,qword ptr [rax+780h]





PROCESS_NAME:  dota.exe


TRAP_FRAME:  fffff8800ae374c0 -- (.trap 0xfffff8800ae374c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff900c3894020 rbx=0000000000000000 rcx=fffff900c011fd30
rdx=fffffa8003bf6b60 rsi=0000000000000000 rdi=0000000000000000
rip=fffff960007ddc51 rsp=fffff8800ae37650 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=00000000000040ce
r11=fffff8800ae37670 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff960`007ddc51 483b9080070000  cmp     rdx,qword ptr [rax+780h] ds:fffff900`c38947a0=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d4e1e4 to fffff80002ccef00

fffff880`0ae37358 fffff800`02d4e1e4 : 00000000`00000050 fffff900`c38947a0 00000000`00000000 fffff880`0ae374c0 : nt!KeBugCheckEx
fffff880`0ae37360 fffff800`02cccfee : 00000000`00000000 fffff900`c00bf010 00000000`00000000 fffff900`c3969cd0 : nt! ?? ::FNODOBFM::`string'+0x42907
fffff880`0ae374c0 fffff960`007ddc51 : 00000000`00000000 00000458`00000000 0000159a`0ae376f8 fffff900`c3969cd0 : nt!KiPageFault+0x16e
fffff880`0ae37650 fffff960`00115080 : 00000000`00000001 fffff900`c00bf010 00000000`00000001 fffff900`c21a4cd0 : cdd!CddBitmapHw::Release+0x31
fffff880`0ae37690 fffff960`0011d4a9 : 00000000`00000000 fffff880`00000001 fffff900`c21a4cd0 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x358
fffff880`0ae377e0 fffff960`00114920 : 00000000`00000458 fffff880`0ae37c00 fffff900`c060dce0 fffffa80`00000000 : win32k!NtGdiCloseProcess+0x2c9
fffff880`0ae37840 fffff960`00114063 : fffffa80`065f7a00 fffff880`0ae37c20 00000000`00000000 fffff880`0ae37c20 : win32k!GdiProcessCallout+0x200
fffff880`0ae378c0 fffff800`02fb15e1 : fffffa80`065f7a60 00000000`00000000 00000000`00000000 fffffa80`03bf6b60 : win32k!W32pProcessCallout+0x6b
fffff880`0ae378f0 fffff800`02f8bb3d : 00000000`00000000 fffff800`02cec801 80000000`78457300 fffffa80`045e4210 : nt!PspExitThread+0x2b1
fffff880`0ae379c0 fffff800`02caba43 : 00000000`00000000 fffff880`0ae37b40 fffff880`00961000 fffff800`02cca6f0 : nt!PsExitSpecialApc+0x1d
fffff880`0ae379f0 fffff800`02cabe80 : 00000000`15b4ed48 fffff880`0ae37a70 fffff800`02f8c710 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`0ae37a70 fffff800`02cce1f7 : 00000000`000016dd fffff800`02fe8dfc fffff880`0ae37ca0 0000007f`ffffffff : nt!KiInitiateUserApc+0x70
fffff880`0ae37bb0 00000000`73da2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`0352ea08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73da2dd9


fffff960`007ddc51 483b9080070000  cmp     rdx,qword ptr [rax+780h]


SYMBOL_NAME:  cdd!CddBitmapHw::Release+31

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  cdd.dll


FAILURE_BUCKET_ID:  X64_0x50_cdd!CddBitmapHw::Release+31

BUCKET_ID:  X64_0x50_cdd!CddBitmapHw::Release+31

Followup: MachineOwner
  • Quote:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter> Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
  • System File Checker
    • The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  • Run Disk Check in Windows 7
    • Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  • Test and Diagnose RAM issues with MEMTEST86+
    • Pay close attention to Part 3 of the tutorial "If you have errors". Take the test for at least 7-10 passes. It may take up to 22 passes to find problems.
      • Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. RAM - Test with Memtest86+
My System SpecsSystem Spec

 random BSOD, browsing, playing dota2, etc

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