BSOD playing games, or opening high graphic related programs


  1. Posts : 3
    Windows 7 Home Premium x64
       #1

    BSOD playing games, or opening high graphic related programs


    Sometimes i get bsod while running games. i don't know whats causing this, i pretty much don't know about bsods.
    I just suspect the reason is there is secondary/primary graphic card on my computer, its called apu.
    Device manager shows two display adapters, one of them "AMD HD 7660G" (my processor is AMD A-10 4600 APU with Radeon HD Graphics).
    Other one "AMD Radeon HD 7700 series" says the device manager. (HD 7730M Chelsea Pro says the sticker on laptop)

    I had this issue both before the format, and after the format. .dmp file is the first bsod after format.
    I will try provide information if you ask anything else than posted.
    I would appreciate any help you could give me. Thanks!
    Note: User Account Control disabled on my computer. If this info helps anything.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

    • Double click to open it.
    • Click this button only:
    • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

    A stop ox116 is a display/graphics related BSOD. And your display driver seems to be out of date.
    Code:
        Image name: atikmpag.sys
        Timestamp:        Fri Mar 23 07:42:25 2012 (4F6BDC09)
    Update your ATI/AMD display driver to the latest WHQL.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the results.
    _________________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800c10d4e0, fffff8800409c9f0, 0, 2}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+79f0 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800c10d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800409c9f0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+79f0
    fffff880`0409c9f0 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`093bd888 fffff880`04147140 : 00000000`00000116 fffffa80`0c10d4e0 fffff880`0409c9f0 00000000`00000000 : nt!KeBugCheckEx
    fffff880`093bd890 fffff880`04146e4a : fffff880`0409c9f0 fffffa80`0c10d4e0 fffffa80`09e43910 fffffa80`0a3cd410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`093bd8d0 fffff880`0537bf13 : fffffa80`0c10d4e0 00000000`00000000 fffffa80`09e43910 fffffa80`0a3cd410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`093bd900 fffff880`053a5cf1 : 00000000`ffffffff 00000000`00100930 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`093bd9e0 fffff880`053a4437 : 00000000`00000102 00000000`0000000c 00000000`00100930 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`093bda10 fffff880`053772d2 : ffffffff`ff676980 fffffa80`0a3cd410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`093bdab0 fffff880`053a3ff6 : 00000000`00000000 fffffa80`07b97090 00000000`00000080 fffffa80`0a3cd410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`093bdbc0 fffff800`03b712ea : 00000000`fffffc32 fffffa80`0a3b6b50 fffffa80`06fdb040 fffffa80`0a3b6b50 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`093bdc00 fffff800`038c58e6 : fffff880`009c0180 fffffa80`0a3b6b50 fffff880`009cafc0 00000000`00000002 : nt!PspSystemThreadStartup+0x5a
    fffff880`093bdc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+79f0
    fffff880`0409c9f0 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+79f0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f6bdc09
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04095000 fffff880`040ea000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Mar 23 07:42:25 2012 (4F6BDC09)
        CheckSum:         0005ABFC
        ImageSize:        00055000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I will make necessary downloads, installs and tests then i ll let the result known. Thanks for your answer.
      My Computer


  4. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #4

    I will try to give full detail just in case another person might run into same problems.
    I was using AMD Vision engine.
    I uninstalled Daemon tools, and confirmed with standalone installer's "uninstall" button.
    I used AMD Clean Uninstall program from AMD website.
    My usb ports stopped working.
    I installed Catalyst 13.9 as graphic and hdmi driver. I found USB drivers in the driver CD that came with my laptop. It was together with AMD Vision engine installer, so i had to deselect others else than USB driver. (13-9_mobility_win7_win8_64_dd_ccc_whql.exe is the name of file what i exactly downloaded from amd website)
    Now my device manager says "AMD HD 7660G+7700M Dual Graphics" instead of "AMD HD 7660G"
    I installed Daemon Tools Lite withy uncheking "SPTD 1.83" option box.

    So far problem is gone. I played 3 different games and two of them was giving BSOD frequently when played in high graphical options. I didn't get any BSOD.

    Seems problem is fixed :) Thank you Arc for solving it!
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    No, it is not me. If anything is done here, it is done by you only. I just helped you to get the causes of the issue.
    You are welcome mate. Let us know for any further issue :)
      My Computer


 

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