BSOD PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 and others

Hi,

I'm continuously getting various types of BSODs, mainly the PAGE_FAULT_IN_NONPAGED_AREA 0x00000050, IRQL_NOT_LESS_OR_EQUAL 0x0000000a and SYSTEM_SERVICE_EXCEPTION 0x0000003b. But sometimes the computer works ok for hours without triggering any BSOD .

Browsing through the different threads in this forum, I've noticed that some users have gone through similar problems as mine, but honestly I have tried a lot of things by myself without success and thus I hope that someone here may be able to help and point me in the right direction.

System information:
Thosiba Qosmio X505
Windows 7 Home Premium 64bit
Intel(R) Core(TM) i7 CPU Q 720@1.60GHz
DDR3 Dual Channel 8GB Ram (Two Kingston sticks)
NVIDIA GeForce GTS 360M graphics card (Driver 9.18.13.2723 from 12 Sep 2013)


My drivers, windows updates and BIOS are up to date, I have gone thorough a complete computer reboot (factory settings) reinstalling everything, but something is triggering these random BSODs and I can't tell what is it. Could it be the graphics card, antivirus... absolutely no clue at this point .

One typical symptom is that either I get a BOSD, or the screen freezes and sometimes turns off.

Per the posting instructions, the SF file has been uploaded.

Thanks in advance for any help.
Kind regards.
Luca

By the way, I'm a new user in this forum.

Thanks again.

Hi Arc,

Thanks for this.

FYI, I purchased this computed in 2010 and it used to work very well. One of the two fans had to be replaced under warranty because it was failing. However I regularly clean the fans with a compressed air spray due to dust.

I will start immediately with your suggestions and send you an update on how thins go.

Cheers

Hi Arc,

Update on where I am:

1. Removed Norton 360 (using Norton Removal Tool)
2. Installed Microsoft Security Essentials

Rebooted the PC and did a full scan. During this time (over 2 hours and 2m files checked) there were No BSODs. Tried to do some of the things that triggered the BSOD (watching movies over the internet, using games requiring high graphics resolution) and still no BSOD (good news... right?). Would probably guess that Norton 360 had some responsibility but still need to finish the other tests to provide you a full status.

I've heard that Norton is a bit "intrusive" but never had problems before. Do you think that I may re-install Norton 360 once all is solved or is it better to just throw it in the trash? I'm just gutted to know that I recently paid for one more year license and I can not use it. Anyhow if Microsoft Essentials is the solution, then to hell with Norton. I rather have my PC working

3. Installed Free MBAM.

After installing free MBAM, I tried to run two full scans. For whatever reason after 20-30 minutes the screen goes "black" so I have to reboot the "ugly" way (press the start button for several seconds etc..). I thought that by updating the NVDIA driver and doing the stress tests I can solve this problem. Thus I decided to go ahead with updating Realtek and NVIDIA drivers in the mean time and then run a full MBAM scan.

4. Installed Realtek RTL8192SE Package driver (Same as for RTL8191SE).
Driver Version is now 2021.0.203.2012 (2/3/2012)

5. NVIDIA Driver update
I didn't start the process yet because when I tried to click the link you provided for Drivers - Clean Left over Files after Uninstalling tutorial, the browser tells me that "you do not have permission to access this page" even though I'm logged in as a member. Any chance you can give me the go-through steps?

Stress Test and Temperature reporting:

Regarding the stress test (which I've never done in my life) to be carried out once the NVIDIA driver is installed, I read the Video Card - Stress Test with Furmark tutorial. What screen resolution do you advice me to use, what am I looking for during this test, and if I see any "artifacts" how do I post them here?

Finally, regarding the reporting of the computer temperature after several hours of usage, I noticed that Speccy is a payware tool. Before I purchase it, any chance I may use any other free tool, or is Speccy the preferred one?

Thanks again Arc for your time. Look forward hearing from you.
Regards.

Hi Arc,

New update from my previous post :)

5. NVIDIA Driver installation
Removed NVIDIA Drivers per your suggestion (Control Panel/Programs and Features) and cleaned leftovers with Driver Fusion. I think all went well. For whatever reason it installed TuneUp Utilities... should I remove it?

6. Installed NVIDIA driver 314.22 WHQL with Custom Selection (Advanced). All went well after booting the PC. Attached is a snapshot of the Device Manager.

7. Installed Furmark for the Stress test
Attached is a snapshot of the settings used (resolution 1680x945 although it seems Furmark used 1280x720).

Did the stress test for 30 minutes monitoring also the Speccy summary TAB with the following results:

GPU 1: GeForce GTS 360M, max temp was 83°C (It came up slowly and stayed around 81-82 peaking at 83)
CPU: Intel Core i7 720QM @ 1.60GHz Max temp was 95°C
Motherboard: Max temp was 98°C
Hard Drive: Max temp was 39°C

Is it a Pass or Fail based on the above?

8. Speccy
Speccy has been running for a while now (including the stress test). Enclosed is a snapshot of the current temperatures from the summary tab.

Two items left to do: Spyware full scan and RAM modules testing. Will let you know the results. In the mean time any advice?

And yes: No BSODs so far

Thanks.
Regards

Hi Arc,

Thanks for the advice. Running the RAM modules testing at the moment with first pass completed (it takes about 1 hour 20 min for each pass). I won't have any complete results until tomorrow. As soon as completed I will post the results.

Will uninstall TuneUp as soon as test above is done. Glad that I asked the question.

Give me a couple of days to clean the computer and find the thermal paste.

Regards,
Luca