Random BSoD usually occuring after having sat idle

lehmanaid · 27 Oct 2013

Hi Guys,

I've been experiencing somewhat random BSoD and restarts. Since this new upgrade it seems to have increased somewhat, but have had issues with BS for some time. I DO realize Windows is not infallible, lol, so a BSoD every now and then is no real concern to me, however, when they occur daily, and sometimes multiple times like this morning (4x within a 45 minute span) I begin to get a bit concerned.
I've used "whocrashed" and have had it suspect ntfs.sys 2x, dxgmms1.sys 1x, and ntoskrnl.exe 1x

I know eventually I would figure this out on my own, but it will take me 100x longer than asking for help, seeing as I'm not the sharpest knife in the drawer when it comes to these things.

Please let me know what you need and I'll gladly do my part!

Thank you Sirs

koolkat77 · 28 Oct 2013

Welcome to the forum.

Start Menu\Programs\DAEMON Tools Pro Public:Start Menu\Programs\DAEMON Tools Pro Public
Remove Daemon Tools/Alchohol completely. SPTD.sys is known to cause BSODs.
- How to remove sptd.sys from system
- Registry and SPTD problems | DAEMON Pro Help

If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

Code:

Start Menu\Programs\ASUS\AI Suite II	Public:Start Menu\Programs\ASUS\AI Suite II	Public

AI Suite is an overclocking tool and can cause issues. Please remove it for testing purpose.

Revo Uninstaller "Free"
- Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.
  - Link to download: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

Also take a look at: Good & Free System Security Combination

Virus Check:
- Make scans with these tools below:
  - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
  - Online Virus Scanner Eset
Application conflict:
- Reduce the start-up items. This will help avoid software conflicts:
  - Remove Startup Programs in Windows 7
  - Clean Startup in Windows 7

System File Checker
- The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  - Link to full tutorial: SFC /SCANNOW Command - System File Checker
Run Disk Check in Windows 7
- Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  - Link to full tutorial: Disk Check

Follow:

writhziden said:

If you have an SSD, make sure the following are up to date:

SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Let us know the results.

lehmanaid · 01 Nov 2013

Thanks for the response koolkat77,

I did everything on the list above, as well as changing the page file size from 0 to 1000mb on primary ssd and 512mb on the other 2 plus a larger one on the hdd. After doing that and all of the above, I didn't have a BSoD for a couple days, that is, until this morning.
It happened about 5 minutes after cold boot, I was in internet explorer reading the news when all of a sudden.....BSoD
I have attached the log files for you to take a look at when you have time.
Thanks a bunch!

koolkat77 · 02 Nov 2013

Make sure SSDs firmware are up-to-date.

Code:

OCZ-VERT EX4 (two SSDs)
Samsung SSD 840 EVO 120G

lehmanaid · 13 Nov 2013

Ok, so I updated the firmware for the evo 840, which has my O/S
the other two vertex drives don't need the update as the newest is identical to the previous version which I have, as stated by the manufacturer. I'll send you the new dump files *IF* I get anymore crashes....it shouldn't take long to find out if this fixed the problems

lehmanaid · 25 Nov 2013

YAY!!!...Still getting daily BsoD...this is starting to get pretty irritating, lol
Here's the most recent dump files

koolkat77 · 26 Nov 2013

You haven't removed Daemon Tools yet have you?

Code:

dtsoftbus01.sys Fri Jan 13 19:45:46 2012 (4F10358A) 
Daemon Tools driver [br] Possible BSOD issues in Win7

Driver Reference Table - dtsoftbus01.sys

Please remove Daemon Tools as mentioned earlier.

Remove Daemon Tools/Alchohol completely. SPTD.sys is known to cause BSODs.
How to remove sptd.sys from system
Registry and SPTD problems | DAEMON Pro Help

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software:

Run a Hard Drive test:

Hard Drive Diagnostic Procedure

Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Make scans with the following:

Kaspersky TDSSKiller

Anti-rootkit utility TDSSKiller

ESET online scanner

Free Online Virus Scanner | ESET