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Windows 7: BSOD, Error Code 0x0000016 while playing FFXIV:ARR

29 Oct 2013   #11

Window 64 bit

latest minidump

My System SpecsSystem Spec
30 Oct 2013   #12

Window 64 bit

bump for help please
My System SpecsSystem Spec
30 Oct 2013   #13

Windows 10 Pro x64 (UPGRADED - 10/20/2016)

Again, this latest dump shows that your graphics card is the cause for the crash. What graphics card do you own?
Quote   Quote: Originally Posted by Microsoft Answers
The most common reason for this issue is that the graphics device is being overloaded or used beyond its capabilities.

This happens most often when playing graphic intensive games, but can happen with any process that uses a large amount of graphic resources, such as when editing or creating videos.

TDR is the Timeout, Detection, and Recovery component in windows. When the graphics device gets too low on resources and stops responding, windows will attempt to recover by restarting the graphics device.

Some things you can do to avoid these problems:
  • Make sure you are using the latest graphics device driver.
  • Manage your time working with programs that are graphic intensive, exit any other programs that might also use a large amount of resources.
Method 1:

Use check disk command for any errors on hard disk -

Warning: Microsoft does not recommend interrupting the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted .For safety you can back up your data before using the check disk command.

Use the check disk commands as follows:
  • Press Windows Key + X, then choose Command prompt (Admin) from the context menu.
  • In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.
  • Type at the command prompt CHKDSK /P and press ENTER to scan the disk.
  • Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.

NOTE: The root drive has to be C: and the command may schedule a task at the system startup, if it does, then press Y to schedule a task and restart the computer to perform chkdsk.
Once chkdsk completes, boot to the desktop and then check.

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost
Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a035110, fffff880037b4010, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
Probably caused by : nvkflt.sys ( nvkflt+15010 )

Followup: MachineOwner

7: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800a035110, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880037b4010, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:

fffff880`037b4010 4c8bc1          mov     r8,rcx






fffff880`05de2a48 fffff880`054bf140 : 00000000`00000116 fffffa80`0a035110 fffff880`037b4010 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`05de2a50 fffff880`05492867 : fffff880`037b4010 fffffa80`098c7000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05de2a90 fffff880`054bef4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0a035110 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`05de2b40 fffff880`0558e03d : fffffa80`0aaf93f0 00000000`00000080 00000000`00000000 fffffa80`098ad010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`05de2bc0 fffff800`0351c2ea : 00000000`0232abf9 fffffa80`0995b060 fffffa80`0578a9e0 fffffa80`0995b060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`05de2c00 fffff800`032708e6 : fffff800`033fae80 fffffa80`0995b060 fffff800`03408cc0 00000000`00000020 : nt!PspSystemThreadStartup+0x5a
fffff880`05de2c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`037b4010 4c8bc1          mov     r8,rcx

SYMBOL_NAME:  nvkflt+15010

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  nvkflt.sys


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys

BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys

Followup: MachineOwner
Other ideas for troubleshooting:
  • Disable any overclocking on the system or graphics processor
  • Ensure that your power supply is sufficient to handle the motherboard, processors, video card, and all other devices
  • Ensure that all power connections are firmly in place on the motherboard and video card (some video cards require additional power and have specific ports that need to receive direct power from the power supply)
  • Verify that the video card is fully inserted and secured
  • Verify that no other wires or materials are laying on the video card
  • Verify that the system and video card are adequately cooled, overheating graphics cards can cause serious hangs/crashes.
  • Verify that DirectX and OpenGL are up to date and any graphics intensive applications (such as games) are fully patched
Attempt to reset the display driver and recover from timeout failed.
How To Find and Download Drivers From Manufacturer Websites

When you installed the new graphics drivers, did you check "Perform clean installation"?
My System SpecsSystem Spec

30 Oct 2013   #14

Window 64 bit

nvidia GTX580M (laptop)
My System SpecsSystem Spec
30 Oct 2013   #15

Window 64 bit

and yes did perform and clean installation
My System SpecsSystem Spec

 BSOD, Error Code 0x0000016 while playing FFXIV:ARR

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