BSOD When Copying Files to External HDD


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    BSOD When Copying Files to External HDD


    It started after I purchased an external USB3 HDD. All my previous HDDs were USB 2.0. The moment I plugged it into the USB3 socket for the first time, the computer blue screened. I followed Windows 7's Action Centre advice to install the suggested newer AsMedia USB3 driver, and it seems to have solved the 'BSOD on plug-in' issue. However, when I'm copying files or doing anything with external HDDs, it'll randomly BSOD. This isn't limited to the USB3 device anymore. I used to have the latest AsMedia USB3 driver from the ASUS website.

    As attached is the SF zip. Thank you so much for your assistance!
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    crash dump file: E:\BSOD\112313-12433-01.dmp
    uptime: 12:59:54
    This was probably caused by the following module: ntfs.sys (Ntfs! ?? ::FNODOBFM::`string'+0x2899) 
    Bugcheck code: 0x24 (0x1904FB, 0xFFFFF88007B68488, 0xFFFFF88007B67CE0, 0xFFFFF80002EA533E)
    Error: NTFS_FILE_SYSTEM
    file path: C:\Windows\system32\drivers\ntfs.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT File System Driver
    Bug check description: This indicates a problem occurred in the NTFS file system. 
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
    Code:
    Host Name:                 GARY-DESKTOP
    OS Name:                   Microsoft Windows 7 Ultimate 
    OS Version:                6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          Gary
    Registered Organization:   
    Product ID:                00426-OEM-8992662-00497
    Gary, the 0x24 bug check is usually indicative of the Windows ntfs.sys driver having problems writing to NTFS drives - this is suggestive of a problem with the underlying operating system. I had a bit more of a look at your system information and noticed you are using a Lenova 2 OEM licence, yet you are using a custom motherboard. This is only possible if the Windows installation has been 'cracked'.

    In this particular case, I would recommend purchasing a retail version of Windows 7, and then reinstalling it. There is no telling what other issues may arise by not using a legitimate installation.
      My Computer


 

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