BSOD Windows 7, seems to have to do with ntoskernl

kvakil · 02 Nov 2013

Hey guys,

So I've been having some BSOD crashes lately. Had one like a month and a half ago and then nothing, but I've had 3 in the last 10 days.

Some more info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 00000000774B132A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88006776B60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

C:\Windows\Minidump\110213-17518-01.dmp
C:\Users\Keya\AppData\Local\Temp\WER-90449-0.sysdata.xml

Same message every time:

IRQL_GT_ZERO_AT_SYSTEM_SERVICE

And it seems to have something to do with the ntoskernl.exe driver/Kernel crashes or so it's telling me.

Any help would be greatly appreciated. Thank you!

kvakil · 02 Nov 2013

Anyone able to help out? I'd really appreciate it.

koolkat77 · 02 Nov 2013

BitDefender is contributing to your crashes, as a test please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

Also take a look at: Good & Free System Security Combination

Check for heating issues using Speccy or HWmonitor
- HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
- Speccy - System Information - Free Download
  - Please upload a summary tab using Speccy. Screenshots and Files - Upload and Post in Seven Forums

Virus Check:
- Make scans with these tools below:
  - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
  - Online Virus Scanner Eset
Application conflict:
- Reduce the start-up items. This will help avoid software conflicts:
  - Remove Startup Programs in Windows 7
  - Clean Startup in Windows 7

System File Checker
- The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  - Link to full tutorial: SFC /SCANNOW Command - System File Checker
Run Disk Check in Windows 7
- Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  - Link to full tutorial: Disk Check

Test and Diagnose RAM issues with MEMTEST86+
- Pay close attention to Part 3 of the tutorial "If you have errors". Take the test for at least 7-10 passes. It may take up to 22 passes to find problems.
  - Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. RAM - Test with Memtest86+

Code:

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Nov  3 02:00:30.067 2013 (UTC + 6:00)
System Uptime: 2 days 14:20:55.879
BugCheck 4A, {774b132a, 2, 0, fffff88006776b60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  RAISED_IRQL_FAULT
PROCESS_NAME:  vsserv.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Oct 30 13:12:33.089 2013 (UTC + 6:00)
System Uptime: 7 days 2:26:27.275
BugCheck 4A, {7763132a, 2, 0, fffff880059d1b60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  RAISED_IRQL_FAULT
PROCESS_NAME:  vsserv.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``