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Windows 7: SYSTEM_SERVICE_EXCEPTION 0x0000003b while playing games

03 Nov 2013   #1

Windows 7 Ultimate SP1 x64
SYSTEM_SERVICE_EXCEPTION 0x0000003b while playing games

BSOD while playing games using NVIDIA GRAPHICS CARD only, my gpu driver is up to date and i even used the original driver but still BSOD. i really need a help.

here is the DUMP FILES.

My System SpecsSystem Spec
03 Nov 2013   #2

Windows 10

Welcome to SF :) .

I would start by updating Intel drivers, especially igdkmd64.

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800032e1739, fffff88009b95030, 0}

Probably caused by : Unknown_Image ( nt!KeSetEvent+139 )
fffff880`09b93388  fffff880`04a4d5e9 igdkmd64+0x3b5e9
fffff880`09b93398  fffff880`04a4d2cc igdkmd64+0x3b2cc
fffff880`09b933b8  fffff880`04c16974 igdkmd64+0x204974
fffff880`09b933c8  fffff880`04c16a5b igdkmd64+0x204a5b
fffff880`09b933e8  fffff880`04c59e89 igdkmd64+0x247e89
fffff880`09b933f0  fffff880`054dacd0 igdkmd64+0xac8cd0
fffff880`09b933f8  fffff880`04c59d97 igdkmd64+0x247d97
fffff880`09b93408  fffff880`04bc1519 igdkmd64+0x1af519
fffff880`09b93418  fffff880`04c59d97 igdkmd64+0x247d97
fffff880`09b93420  fffff880`04c16a30 igdkmd64+0x204a30
fffff880`09b93428  fffff880`04c16a90 igdkmd64+0x204a90
fffff880`09b93430  fffff880`04c16940 igdkmd64+0x204940
fffff880`09b93438  fffff880`04c169b0 igdkmd64+0x2049b0
fffff880`09b93440  fffff880`04c16b10 igdkmd64+0x204b10
fffff880`09b93448  fffff880`04c16b60 igdkmd64+0x204b60
fffff880`09b93450  fffff880`04c16bc0 igdkmd64+0x204bc0
fffff880`09b93458  fffff880`04c16bd0 igdkmd64+0x204bd0
fffff880`09b93460  fffff880`04c16be0 igdkmd64+0x204be0
fffff880`09b93468  fffff880`04c16c20 igdkmd64+0x204c20
fffff880`09b93470  fffff880`04c16c70 igdkmd64+0x204c70
fffff880`09b93478  fffff880`04c16c90 igdkmd64+0x204c90
fffff880`09b93480  fffff880`04c16cc0 igdkmd64+0x204cc0
fffff880`09b93488  fffff880`04c16cf0 igdkmd64+0x204cf0
fffff880`09b93490  fffff880`04c16da0 igdkmd64+0x204da0
fffff880`09b93498  fffff880`04c16d40 igdkmd64+0x204d40
fffff880`09b934c0  fffff880`04c16930 igdkmd64+0x204930
fffff880`09b934c8  fffff880`04c16d40 igdkmd64+0x204d40
fffff880`09b934d8  fffff880`04bc2a36 igdkmd64+0x1b0a36
fffff880`09b934f0  fffff880`04c16930 igdkmd64+0x204930
fffff880`09b93508  fffff880`04bfaab8 igdkmd64+0x1e8ab8
fffff880`09b93538  fffff880`04bf1ec9 igdkmd64+0x1dfec9
lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`04a3c000 fffff880`055e3e80   igdkmd64   (deferred)             
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Sun Mar 27 02:19:42 2011
Use this online utility to do so | Intel Update

Please remove TuneUp Utilities, this type of software only causes issues.
TuneUpUtilitiesDrv    \??\c:\program files (x86)\tuneup utilities 2014\tuneuputilitiesdriver64.sys
lmvm tuneuputilitiesdriver64
    Image path: TuneUpUtilitiesDriver64.sys
    Image name: TuneUpUtilitiesDriver64.sys
    Timestamp:        Fri May 25 13:28:19 2012
Test your RAM, scan for infections and file corruption for good measure.

Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.

Please scan for possible infection and file corruption.
(*Kaspersky Rescue CD from a USB thumbdrive)

Keep us informed :) .
My System SpecsSystem Spec
03 Nov 2013   #3

Windows 7 Ultimate SP1 x64

Thank you for the reply, i will keep you posted after I've done all of these. :)

I'am done updating igdkmd64.sys its intel graphics card. i tried running a game it seems working fine. thanks for the help. i'll tell you if it happens again.
My System SpecsSystem Spec

05 Nov 2013   #4

Windows 10

Acknowledged, keep us informed :) .
My System SpecsSystem Spec
06 Nov 2013   #5

Windows 7 Ultimate SP1 x64

Again here i am. While playing a game maybe after an hour a BSOD showed up. I've format my laptop and reinstall W7 ultimate with some updated drivers, i am not sure if they are all updated actually. I bought a new ram because when i used the memtest with my original ram there was an error.

here's the new DUMP FILE.
My System SpecsSystem Spec
06 Nov 2013   #6

Windows 10

Not much in that dump.

BugCheck 1E, {ffffffffc0000005, fffff80002ea09cd, 0, ffffffffffffffff}

Probably caused by : Unknown_Image ( nt!KiCommitThreadWait+20d )

00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0


2: kd> !procdumpext.dpx
Failed to read the Stack Pointer
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.
You stopped using the error educing RAM module right?

Please follow:
Quote   Quote: Originally Posted by Arc View Post
Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Quote   Quote: Originally Posted by Arc View Post
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
It is a RAM, a bad RAM.

But if you have got a result like that:
It is a motherboard issue. The particular slot is bad.
If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
06 Nov 2013   #7

Windows 7 Ultimate SP1 x64

Yes, i stopped using the ram with errors. so can i install CCleaner or just do a system restore without it 'coz i thought it's bad to use programs like that. i'll try again testing my RAM and slots later. I played a game for about two hours with INTEL integrated graphics there was no BSOD, right now i'm thinking that the culprit is my nvidia video card. I'll keep you informed. THANK YOU
My System SpecsSystem Spec
07 Nov 2013   #8

Windows 10

Thanks for the added info :), keep us in the loop.
My System SpecsSystem Spec
08 Nov 2013   #9

Windows 7 Ultimate SP1 x64

Alright so yesterday i've used windows memory diagnostic tool[extended] overnight and the result said that there's no error. Tonight i'll try memtest86. I've also checked my HDD for possible errors and this is the result
My System SpecsSystem Spec
08 Nov 2013   #10

Windows 10

Hi thanks for the update :) .
Windows memdiag is no longer recommended by us here please report back with the results of memtest86+.
Also can you elaborate as what and how that HDD report was generated?
My System SpecsSystem Spec

 SYSTEM_SERVICE_EXCEPTION 0x0000003b while playing games

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