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Windows 7: BSOD when powering off computer, error 0x000000D1

04 Nov 2013   #1
mdieckmeyer

Windows 7 Pro x64 SP1
 
 
BSOD when powering off computer, error 0x000000D1

Whenever I shut off my computer I get BSOD.

I attached my SF file for viewing. Attachment 292408

Thanks in advance for the help.

Marty


My System SpecsSystem Spec
.
05 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSODs are caused by digifw.sys ;Service for Mbox 2 Pro Driver (WDM)
(c:\windows\system32\drivers\digifw.sys)
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {3, 2, 0, fffff88000f0c4a1}

*** WARNING: Unable to verify timestamp for digifw.sys
*** ERROR: Module load completed but symbols could not be loaded for digifw.sys
Probably caused by : digifw.sys ( digifw+9034 )

Followup: MachineOwner
---------
And the driver seems to be old.
Code:
fffff880`07c81000 fffff880`07cd1000   digifw   T (no symbols)           
    Loaded symbol image file: digifw.sys
    Image path: \SystemRoot\system32\DRIVERS\digifw.sys
    Image name: digifw.sys
    Timestamp:        Sat Oct 23 09:02:27 2010 (4CC2574B)
    CheckSum:         00057CC2
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You need to update Avid Pro Tools to update this driver.
Avid | Pro Tools 11 ? Professional Audio Recording and Music Creation Software
My System SpecsSystem Spec
06 Nov 2013   #3
mdieckmeyer

Windows 7 Pro x64 SP1
 
 
New BSOD BAD POOL CALLER

Arc,

Thanks for your response. Since I made my first post, my computer has completely crashed. I can not longer get past the Windows logo, nor can I start in Safe Mode.

Attached is the latest BSOD.

I tried to repair with my Win 7 disk, but it didn't work.

Help!!!
My System SpecsSystem Spec
.

07 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
07 Nov 2013   #5
mdieckmeyer

Windows 7 Pro x64 SP1
 
 
SF File attached

I managed to get Safe Mode working by running Windows Defender Offline.

Attached is my SF file. I could only process this in Safe Mode, don't know if that matters or not.

Thanks for your help!

Marty
My System SpecsSystem Spec
07 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nothing other than my first reply to you, in #2.

What happens if you get rid of Avid Pro Tools?
My System SpecsSystem Spec
08 Nov 2013   #7
mdieckmeyer

Windows 7 Pro x64 SP1
 
 

I'll give it a shot
My System SpecsSystem Spec
08 Nov 2013   #8
mdieckmeyer

Windows 7 Pro x64 SP1
 
 

Looks like that did the trick. I removed Avid.

Thank you for your help, it's greatly appreciated!!!!!!!!!!!

Marty
My System SpecsSystem Spec
08 Nov 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news :)

Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD when powering off computer, error 0x000000D1




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